Issues with drivers.
I wanna call out specifically Valentina. Everytime a ride gets booked with her, she’s late, doesn’t show, or pulls in close to the pick up location and says I was a no show. Most recently I watched her pull into a drive thru before marking me as a no show and charging me additional money. Most everyone else is good, but she sucks. I’ve been in contact with UTA multiple times about it and so far, been denied a refund every time.
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Uta
Horrible app always lags and goes from 4 minutes to 50 minutes don’t recommend
App improvements needed
The service itself needs a lot of improvements but there’s a lot they can do with the app right now to make it easier to use. Here are 3 big things:
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
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Uta disability card
Where can I upload my Uta disability card
Awful driver training
I swear every single time I book a ride my drivers show up way too early or 15 minutes late. And then they don’t even have the courtesy to wait until the scheduled time before driving off and charging me a no show fee. They need to properly train they’re employees and have a required IQ test apparently because they also don’t know which house to show up at and half the time “don’t see me” because they’re at the wrong address. They get the 2 stars purely because it’s cheap as hell
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