This is ridiculous
The ride was 2mins away and they suddenly switched me to a ride that’s 45mins away from my pickup location. Not to mention I was waiting for the first ride for 40mins already.
This is insane and I absolutely hate Utah transit refuse to build bus line yet can’t even do well in a simple share ride app.
This is insane and I absolutely hate Utah transit refuse to build bus line yet can’t even do well in a simple share ride app.
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Be warned!
The app won’t let you buy a ticket outside of the area you’re in. I tried to go from Daybreak to City Creek and it wouldn’t let me. It’s a third party app not affiliated with UTA. Any money you initially charge your account with won’t be refunded for 3-7 business days. Just buy an All Day Pass at the kiosk.
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Issues with drivers.
I wanna call out specifically Valentina. Everytime a ride gets booked with her, she’s late, doesn’t show, or pulls in close to the pick up location and says I was a no show. Most recently I watched her pull into a drive thru before marking me as a no show and charging me additional money. Most everyone else is good, but she sucks. I’ve been in contact with UTA multiple times about it and so far, been denied a refund every time.
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Uta
Horrible app always lags and goes from 4 minutes to 50 minutes don’t recommend
App improvements needed
The service itself needs a lot of improvements but there’s a lot they can do with the app right now to make it easier to use. Here are 3 big things:
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
1. When the service is high demand, I find myself pressing the “tap to retry” button for up to about 10 minutes until I find a ride, if they could add something that does that automatically for you, like “retry until you find a ride” it would be a lot easier and I wouldn’t have to set up an auto clicker on my phone.
2. When you book a ride it offers a “book return” but when you press on it, it pretty much just takes you out of it after maybe 5 seconds (I think cause it’s navigating to the driver you just booked) so please fix the book return feature.
3. Please if possible, try to make a feature where you can book ahead of time by maybe an hour or 2 just to make things smoother for everyone.
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