Horrible
It seems every time this app is updated. It gets worse and worse tickets reopen after I close them and sometimes pictures are gone as well. Also since the newest update this app crashes constantly especially after uploading pictures and when I reopen it sometimes they’re gone and sometimes they’re there. This is really frustrating. Please update the app the right way. Instead of making it look updated.
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Latest update crashes
Latest update on 6/2/26 sends app in to thinking mode where you have to close app and reopen it.
Update to OG review
So after a few days of using UtiliSphere and having numerous issues, the app is beginning to grow on me. There are areas where improvements are necessary but I am confident the developers are working to make those happen. Overall, the app functions quite nicely and if my company would just step it up and get the updated asset maps to have implemented into the app then all will be well. Q
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Sucks
The app sucks. The camera is sounding like it’s taking photos but it is not, the app is constantly closing itself, tickets are reappearing in my bucket even though I closed them hours ago. Some serious software updates need to be made.
HORRIBLE
App barely functions. I don’t know how companies keep getting duped into using this GARBAGE.
AVOID AT ALL COSTS.
AVOID AT ALL COSTS.
Worst app ever
If I could rate this app 0 stars I would. Terrible app! Crashes all the time.. can upload photos on the damn thing. And mind you it takes up 45 GB of space on your phone. Do yourself a favor and avoid this app!
ITG
It’s imposible to relay in this app to work/job
Constantly closing
The biggest issue which I see is mentioned in other reviews for months is constantly closing itself. I will switch apps to look at a map/call/texts etc. for a locate then back to the app and it restarts even if you only leave for a minute. On top of that every time it restarts, you have to reset your filters (mainly if you don’t want to constantly see tickets you’ve already closed).
I generally like this better than the original app mainly for adding more photos in one attempt, auto-sync works 95% of the time, and map/list integration of tickets in one place is super helpful. Another improvement I’d love to see if utilizing search function could omit the filters as well. It’s just extra steps to try to search for something a contractor or supervisor has a question about then I have to take off my filters search for the ticket to try and get some info or just tell them I’ll have to call back when I get back to my laptop to be able to review. Make photos swipe-able instead of opening, exiting, opening attachments tab again looking for another photo and so on.
Recent updates (Feb 2026)clean up the app a bit, and introduces new bugs. Now the app decides you have no tickets assigned to you when you switch out and back again and can verify via computer there are in fact tickets assigned. Sometimes won’t add your photos to the ticket (that’ll be great the day a damage comes in if you aren’t verifying). Then when you’re done verifying all your photos have added, you get to verify the ticket actually closed, great to get late notices on emergency tickets when you’re done and home but the ticket never actually closed. Still constantly closing when you switch to camera, then back or maps then back.
I generally like this better than the original app mainly for adding more photos in one attempt, auto-sync works 95% of the time, and map/list integration of tickets in one place is super helpful. Another improvement I’d love to see if utilizing search function could omit the filters as well. It’s just extra steps to try to search for something a contractor or supervisor has a question about then I have to take off my filters search for the ticket to try and get some info or just tell them I’ll have to call back when I get back to my laptop to be able to review. Make photos swipe-able instead of opening, exiting, opening attachments tab again looking for another photo and so on.
Recent updates (Feb 2026)clean up the app a bit, and introduces new bugs. Now the app decides you have no tickets assigned to you when you switch out and back again and can verify via computer there are in fact tickets assigned. Sometimes won’t add your photos to the ticket (that’ll be great the day a damage comes in if you aren’t verifying). Then when you’re done verifying all your photos have added, you get to verify the ticket actually closed, great to get late notices on emergency tickets when you’re done and home but the ticket never actually closed. Still constantly closing when you switch to camera, then back or maps then back.
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Latest update completely broke the app
The app now auto closes. The nodes for the pipe line doesn’t work, it fails to send in tickets properly and most of the time the app fails to initialize which leads me to uninstall and reinstall which only lets it work for 2-3 times of opening the app…
terrible
Cada día, durante 5 o 6 veces, tienes que desinstalar y reinstalar esto. ¡Mierda!
Garbage app
Absolute garbage of an app, every update just completely messes up what was fixed during the last version, I’ve been waiting on 200 photos to upload on a ticket where a damaged line was at and all paint is destroyed and currently have no proof it was even marked as of now. Unacceptable, if you can get your employer to switch I was advise that is best
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1 step forward, 2 steps back
This newest and latest update added some features that really made some things a lot easier. It also destroyed fundamentals, the app crashes constantly before submitting batched ticket pictures. when you batch add responses now it only closes one of the tickets after syncing, and then occasionally duplicates, said tickets with the same ticket numbers overlapping the other tickets that you supposedly closed.
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I’m not sure how it gets worse every update.
I’m not sure if Irth has people designing the app that knows anything about field work. The work flow is terrible, the app is buggy, the bulk select features are terrible. Every update it gets less functional, and more buggy! Having an app that doesn’t work well while working in the field is a big issue.
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Fix the app
I’ve had to redownload this app multiple times. The app has trouble syncing always, I will have tickets in Texas(I am in Oklahoma) or in the middle of a lake. Also, the app will freeze when I take a ton of pictures.
Constantly closing
The biggest issue which I see is mentioned in other reviews for months is constantly closing itself. I will switch apps to look at a map/call/texts etc. for a locate then back to the app and it restarts even if you only leave for a minute. On top of that every time it restarts, you have to reset your filters (mainly if you don’t want to constantly see tickets you’ve already closed).
I generally like this better than the original app mainly for adding more photos in one attempt, auto-sync works 95% of the time, and map/list integration of tickets in one place is super helpful. Another improvement I’d love to see if utilizing search function could omit the filters as well. It’s just extra steps to try to search for something a contractor or supervisor has a question about then I have to take off my filters search for the ticket to try and get some info or just tell them I’ll have to call back when I get back to my laptop to be able to review. Make photos swipe-able instead of opening, exiting, opening attachments tab again looking for another photo and so on.
I generally like this better than the original app mainly for adding more photos in one attempt, auto-sync works 95% of the time, and map/list integration of tickets in one place is super helpful. Another improvement I’d love to see if utilizing search function could omit the filters as well. It’s just extra steps to try to search for something a contractor or supervisor has a question about then I have to take off my filters search for the ticket to try and get some info or just tell them I’ll have to call back when I get back to my laptop to be able to review. Make photos swipe-able instead of opening, exiting, opening attachments tab again looking for another photo and so on.
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Issues on the current update
This app is not good at all!
I wish the people updating the app would listen to the people in the field!!!
**Main issues on the current update**
-picture portion was working until an update happened then it take forever to load
- the filters you put reset every time your app restarts
- it restarts the app even though you didn’t close it!
-keeps tickets on the screen even though they were closed and all the filters are on.
-auto sync is no longer active now to remove tickets you have to go to the settings tab and sync yourself!
- app restarts every time you change apps or if the the screen locks you go back and the app restarts itself.
I’ve attached photos while waiting on the photos to load the screen locks then when your restart the app, go back to the ticket, the pictures are gone and now you have to re-upload them!
- The app start up loading screen takes forever to load.
I wish the people updating the app would listen to the people in the field!!!
**Main issues on the current update**
-picture portion was working until an update happened then it take forever to load
- the filters you put reset every time your app restarts
- it restarts the app even though you didn’t close it!
-keeps tickets on the screen even though they were closed and all the filters are on.
-auto sync is no longer active now to remove tickets you have to go to the settings tab and sync yourself!
- app restarts every time you change apps or if the the screen locks you go back and the app restarts itself.
I’ve attached photos while waiting on the photos to load the screen locks then when your restart the app, go back to the ticket, the pictures are gone and now you have to re-upload them!
- The app start up loading screen takes forever to load.
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Issues on the current update
One of the issues that was corrected was the filters. They are now staying there until you change them.
**Main issues on the current update**
-auto sync is no longer active now to remove tickets you have to go to the settings tab and sync yourself!
- app restarts every time you change apps or if the the screen locks you go back and the app restarts itself.
I’ve attached photos while waiting on the photos to load the screen locks then when your restart the app, go back to the ticket, the pictures are gone and now you have to re-upload them!
- The app start up loading screen takes forever to load.
**Main issues on the current update**
-auto sync is no longer active now to remove tickets you have to go to the settings tab and sync yourself!
- app restarts every time you change apps or if the the screen locks you go back and the app restarts itself.
I’ve attached photos while waiting on the photos to load the screen locks then when your restart the app, go back to the ticket, the pictures are gone and now you have to re-upload them!
- The app start up loading screen takes forever to load.
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Hold My Beer
Just when you think the app cannot get any worse. Irth says “hold my beer”. Every update it seems like someone says “what works? Okay take that out and let’s add some more issues” and the anti help desk is useless. All you’ll get it “we are aware of the issue” and nothing will be done to fix it. This program is not meant for field work. This is strictly for the folks sitting at a desk looking at locates after the fact. Unusable for us out here painting. Updated review. Just when I thought they couldn’t make it any worse, they of course prove me wrong. Seriously paper and a fax machine would be more reliable than this app.
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Hold My Beer
Just when you think the app cannot get any worse. Irth says “hold my beer”. Every update it seems like someone says “what works? Okay take that out and let’s add some more issues” and the anti help desk is useless. All you’ll get it “we are aware of the issue” and nothing will be done to fix it. This program is not meant for field work. This is strictly for the folks sitting at a desk looking at locates after the fact. Unusable for us out here painting
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Improved Recently!
I will be the first to admit, the first app was basically unusable.
However, this one is much better. I can actually get through my entire day without it crashing. Data synching issues are gone, photos actually work and the latest release is actually user friendly!
However, this one is much better. I can actually get through my entire day without it crashing. Data synching issues are gone, photos actually work and the latest release is actually user friendly!
