Quick!
My provider was kind and efficient. He the time to do some education with me. This service was also great. I have work today and would have had to ask for quite a few favors to leave early to go to urgent care. Very pleased.
Works great
Thanks!
Flu
Very quick and good service
Once you get a provider it’s great
Spent about an hour waiting for a provider. The first one almost immediately declined me. The second, I spent 30+ minutes waiting only to cancel and find out he was offline. The last one I was able to get ahold of within 15 minutes and the actual consult was very quick and professional.
For the app developers, I’d recommend making sure that if a provider goes offline while a patient is waiting, the patient is reassigned or notified that the provider is offline.
For the app developers, I’d recommend making sure that if a provider goes offline while a patient is waiting, the patient is reassigned or notified that the provider is offline.
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Efficient
It was easy to sign up. I did not wait long for a provider. Dr.Lee listened to me. We had a great conversation and he chose the best option for me at the time.
I am very grateful for having the ability to utilize telemed visit and not going to urgent care to wait for two hours.
I am very grateful for having the ability to utilize telemed visit and not going to urgent care to wait for two hours.
Scam
Spent over an hour setting up everything and waiting for my appointment just to get connected to a PA I couldn’t barely hear or see at all. Talked about everything and said she put in a prescription and ended up the call. I let my review. My card was charged and she never put in my prescription.
Quick and easy appointment but no insurance billing
I was seen within 5-6 minutes of my request. I recently moved from Boston to WI 2 months ago and needed a vital prescription refill. I don’t have a PCP or mental health practitioner, yet. The PCP wait time is one year from now. Fortunately, I had a letter from my psychiatrist detailing my history and treatment plan. I was able to get my refill easily. The PA-C went through my entire chart to make sure my records were correct. She sent a note to the welcome of my new insurance provider about helping me find a PCP because ongoing care could be compromised. I have used telehealth for over 5 years and this experience was as good (somewhat better) than any I’ve had previously.
The biggest problem is that the insurance verification system was offline so I had to pay $67 to be seen and will have to get reimbursed. Fortunately, I have an HSA so this wasn’t a barrier to receiving care but it could be for others.
The biggest problem is that the insurance verification system was offline so I had to pay $67 to be seen and will have to get reimbursed. Fortunately, I have an HSA so this wasn’t a barrier to receiving care but it could be for others.
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Video Visit
Dr. Christopher Wither’s was very professional and assisted me well. He ordered a prescription that I am able to pick up tonight. If I would not have been able to connect with him I would of had to go to the ER when I returned to Madison, WI this evening. Thank you for your service. Patti Jackson
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Almost perfect
The wait is kind of long, but at least we are home instead of doing the same wait out in public. So no complaints on wait time. The only issue I had was the repetition of adding insurance info. Our family all has the same insurance, so having to enter it in separately for each child was obnoxious.
Terrible
Please work on your app, I have spent an hour trying to get an appointment. It would not take my card I had to speak with support twice and the second time when I thought it was fixed it kicked me off again. I tried my phone and computer and nothing worked. This was so frustrating, I hate dealing with the UW!
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Covid consult
The visit was absolutely fabulous!
It was quick and to the point!
Thanks
It was quick and to the point!
Thanks
Quick
I was able to talk with a doctor before 7am. The process was quick and helpful.
Sometimes quick and efficient care
When I was able to reach a provider they were kind and quick and efficient! However the first time I was waiting for a physician for a long time almost 2 and a half hours! I am unsure if it was connection issues or if the provider stopped working but it left me nervous. My second attempt was much quicker.
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Doesn’t connect to anyone
This worked a year ago but every time I try to use it in the past 4 months, it will stall out at the “you’re next in line” or “your visit will begin shortly” screen. It will take up to an hour sometimes and still the visit hasn’t started. It will also kick me off.
Provider Unable to Prescribe Medication
I used this method of video visit a year ago when I pulled my lower back and was prescribed Cyclobenzaprine. This medication has always been the solution when I have experienced similar back pain about once a year for the past few. The provider stated she was not allowed to provide this medication via a video visit… although the provider was very nice, it should be clearly stated that they have apparently been given strict rules that prohibit they’re ability to provide medications. What’s the point of a video visit, if the final result is going to urgent care.
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This app is awful to use and is not accessibility friendly
Shame on uw’s developers for creating an app no elderly person could use.
SO grateful for this option
It’s Mother’s Day and a Sunday and one of my children woke up with pink eye. Instead of dragging her into Urgent Care on Mother’s Day, I simply did a video visit with a doctor from our home that took around 10 minutes between wait time/consult time, and he called in the meds for her that we will pick up soon. Thank you for this option!
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Wonderful service!
This was a wonderful experience for my first time using this! Thank you so much!
Useless
The app crashed as soon as I was connected to a provider. The provider eventually called me and told me to come in to the clinic, defeating the purpose of the app.
The app also requires extensive data entry, which is difficult in an urgent situation. I had to look up some of the info in the provider’s own EMR system (MyChart).
The app also requires extensive data entry, which is difficult in an urgent situation. I had to look up some of the info in the provider’s own EMR system (MyChart).
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Child video visit
We had a wonderful visit with Dr. Gregory. We were able to speak to and see him in less than 10 minutes - signing up for app included. Being able to upload photos for him to review prior to the visit and him having access to her files was extremely helpful. We will definitely be using this option again!
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