VA User Reviews

VA: Health and Benefits
VA: Health and Benefits
US Department of Veterans Affairs (VA)

Customer Experience

Positive experience74.3% of reviews
Neutral7.8% of reviews
Negative experience17.9% of reviews

~ Based on 1,769 written reviews from the US App Store.

What users say

Is VA Safe?

VA: Health and Benefits appears safe based on user ratings. AppsHunter Safety Score for VA is 96/100.

This assessment is based on 336,953 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience
1.9% of ratings suggest some concerns
2.0% of ratings point to a risky experience

~ Based on 336,953 App Store ratings for VA.

Is VA Legit?

VA: Health and Benefits appears to be a legitimate app. AppsHunter Legitimacy Score for VA is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Messaging issues

I have sent responses to for questions asked by my provider. The answers do not show the full response as I have sent them. I have copied the question from the body of the original message then pasted the into the reply. Filing in the answer from there.

Awesome Information

My experience with the VA is 100 percent ! Thank you for backing me up.
Albert Rinaldi

Excellent service

Excellent service and prompt response from the provider .

Military (US Army)

I simply just love the VA medical facility, that it!!! Best Medical money can buy, and I have this service for rest of my life period!

Simple

Easy to use, once navigation is figured out. It works to keep all my health information in one place and easy to review.

Excellent service

From the time a prescription is sent to the Cheyenne VA Medical Center until it’s reviewed and I receive it is usually only 2 to 3 days. Can’t ask for more than that.

The Best

You are treated with respect and care. It’s special

Best V.A. Hospital.

The Herschel “Woody” William VA Hospital in West Virginia.
They have done more for me in 3 months, than Loma Linda VA Hospital in California could not or would not do in 30 years that I spend trying to get help for my back, shoulder, knees while living in 29 Palms CA. After leaving Marine Corps 8/30/1990.
I literally enjoy seen my doctors.
Thank you to all
Personnel Staff and volunteer. Respectfully
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Convenience

I enjoy the HealthVet message option. Allows me to state my concern in its entirety instead of being on hold for someone and having to explain it to them.

Need

Much needed app if you’re a veteran

Best form of communication

I have been out for almost 40 years. I use to fight and fuss with the VA about timely responses. Now this is by far the best form of communication available to communicate with them. I wish I would’ve known about it long ago. It would save so much stress.

Va

Services everything is great. I have great doctors at the VA. They do a tremendous job. They’re awesome. I’m really happy.

Service

Great job!!!

83% Effective

Significant changes and improvements that have resulted in much appreciation among our veteran buddies from Alaska to Texas and overseas. THIS old sergeant has witnessed the “whatever can go wrong, will go wrong” during crisis, so we applaud when y’all go the extra mile. VA is still doing the impossible!
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Allison S

I am new to the VA System and I have been so blessed to have NP Laura Kitchens as my PCP. I felt heard because she listens. She is very thorough and I highly recommend her if you are planning on using the Chesapeake VA Outpatient Clinic.

Easy

This APP make process more convenient- too easy. Thank you

To Chelsea

I am truly excited to work with you and VA to get me on the right track to good health!

You are Getting better every day!

In 2026 your web pages are getting better every time I use them. Congratulations on your steady improvement in becoming ever more user friendly! Keep up the good work! Much appreciated!

User friendly

I enjoy using the app better than navigating the website because It seems to be more user-friendly.

VA Payment History

I’m not able to see pay year 2024,2025,2026 I’ve been complaining about this for last 2 years please help!