Slow in loading
What’s the point of updating app when is so slow and takes forever to load like old app was so much better it didn’t take forever to load and it even looked better
Bill pay not working on iPad version
Whenever I go to pay bills, click on the bill I want to pay nothing happens. When I do the same thing on my iPhone it allows me to enter a payment amount. iPad app useless as is
New App is Terrible
The previous app had some small issues - it didn’t need a complete overhaul. It just needed some fixes.
The new version is absolutely terrible. It adds multiple steps that weren’t present before. It is harder to find things and more difficult to use. It takes a long time to load, and freezes constantly.
A quick example is Bill pay. You can’t even hide old payees. So now, I have hundreds of payees listed that I have to delete one by one. And there is no running tally of payments without going through another few steps.
I will be switching to a new bank because of this app.
The new version is absolutely terrible. It adds multiple steps that weren’t present before. It is harder to find things and more difficult to use. It takes a long time to load, and freezes constantly.
A quick example is Bill pay. You can’t even hide old payees. So now, I have hundreds of payees listed that I have to delete one by one. And there is no running tally of payments without going through another few steps.
I will be switching to a new bank because of this app.
Show more
Mobile Deposit Not Working
Old app it worked fine. New one they reject it. Called support and they just hang up on you. Might be time for a new bank.
Bad update
This new version of the app is harder to navigate, harder to read and eliminates the all-important ability to see and print your ebills. Big fumble.
Terrible
Absolutely terrible. They went backwards.
Terrible design
Looks like something a 12 year old put together.
BANK SUCKS
This entire bank is horrid, removing already verified banks so I can’t transfer, Zelle payments taking a full day before able to withdraw, can’t add my same account to transfer. Everything about this app has been horrid! Never using this bank again.
Please test before release
Nothing but errors
If it ain’t broke Don’t fix it
While the previous app was fine, forcing me to download this new app and reset my password was a huge inconvenience for seemingly no benefit as this new app is a downgrade in every way. Its super buggy and the new ui looks really bad and is difficult to read and zelle seems to not be working at all? Every time i click the Zelle icon a loading wheel pops up but then nothing happens :(
Show more
Why oh why? Horrible Update
This has got to be one of the worst updates to an app I’ve experienced. Font is too small. There is no way to increase it. Descriptions are too busy and confusing to find payments. Not sure why they thought this update was needed. The old app was fine and worked great. I’ve been a customer for decades, and I’m ready to transfer my business elsewhere.
Show more
Too many bugs
Every time I try to do literally anything in the app it glitches out and the screen freezes and stays stuck that way. I can’t even deposit my check.
New app sucks
Sorry the new app sucks
New app not working
Zelle won’t even pop up. I recognize that there will be bugs when an app is new, but don’t roll it out and require it until you have at least tested the most commonly used parts. Especially if the old app worked great.
It’s ME
I find it great to find a site that has HUMANS that are very knowledgeable as well as very patient.
Atrocious
Someone should lose their job for allowing this app to be released to the public. Who actually thought this app was ready for release? It’s full of glitches, was forced upon me to download, and had locked me out using Face ID 3 times and can only be fixed with a long call to the 800 number. If it wasn’t for being forced to bank here from my mortgage I would drop this institution in a heartbeat. Do better.
Show more
Horrible
Horrible change
User interface seems outdated
I’ve been a loyal valley customer for years. This UI seems straight out of desktop web from the early aughts. The previous app had a much cleaner interface and experience. Seems like a setback. Functional, but ugly
No external transfer
An internal glitch is bypassing the external transfer function. Bummer
President
It would be nice to either have larger digits or be able to enlarge the screen.
