Great app!
Love this app!
It would be awesome if the healthy choices tracker could be edited to track fruits and vegetables and proteins separately
It would be awesome if the healthy choices tracker could be edited to track fruits and vegetables and proteins separately
No response
Contacted support to find out if the company are still operating but no reply. I want to know before I commit to premium but the website is basic and no Facebook activity for a few years. Also, no response when I try to join the support group. I’m guessing this doesn’t exist anymore but maybe this review will bring forth a reply?
24/10/2025 Still no reply which is very disappointing.
Since the above comment I’ve contacted support twice via the app and still no reply. It’s a shame because this is a very good app with easy to use features. It can be self-tailored to suit your needs and the database can be sorted alphabetically. You can create meals easily and store them. SW doesn’t let you do that. The exercise section tells you how many steps to start earning points if you connect a device, which is very motivating. It’s just the lack of response from support and lack of updating website and social media that lets it down. I’m a Premium member so I expect better service.
24/10/2025 Still no reply which is very disappointing.
Since the above comment I’ve contacted support twice via the app and still no reply. It’s a shame because this is a very good app with easy to use features. It can be self-tailored to suit your needs and the database can be sorted alphabetically. You can create meals easily and store them. SW doesn’t let you do that. The exercise section tells you how many steps to start earning points if you connect a device, which is very motivating. It’s just the lack of response from support and lack of updating website and social media that lets it down. I’m a Premium member so I expect better service.
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Used to be useful
The online database of food is a complete mess as anyone was allowed to add items without any apparent verification. It’s full on duplicates and nonsense values, but now you have to pay for it.
Useful app but broken subscription renewal
I’ve used this app for years and like the features (some which have gotten better, like the database), so I stay with it. I have it on annual renewal thru Apple, and every year after the renewal I lose the premium features I’ve paid for, and have to send Fendlander Software, the developer, my renewal invoice so they can ‘reset’ my subscription. Then it takes a while for the developer to do this reset (four days and counting now, it’s been longer in the past, and will most certainly be longer this year), and it’s only after followup complaints from my end that it eventually happens. It’s frustrating enough to have to do this year after year that I’m finally taking the time to write a critical review and will be looking for an alternative app in earnest.
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Support is rubbish if you have issues
My premium subscription renewed on 6th Feb through Apple, but it’s saying that I haven’t purchased a subscription. I’ve messaged their help desk, but not had a reply.
It’s so frustrating because I rely on it to sync my Fitbit and tell me how many exercise points I’ve earned.
It seems that once they have your money, they no longer care whether or not you are getting what you paid for! I would definitely avoid renewing after this. It’s just unfortunate that I’ve wasted £25, that it does not look like I will be getting back! Shocking customer service.
It’s so frustrating because I rely on it to sync my Fitbit and tell me how many exercise points I’ve earned.
It seems that once they have your money, they no longer care whether or not you are getting what you paid for! I would definitely avoid renewing after this. It’s just unfortunate that I’ve wasted £25, that it does not look like I will be getting back! Shocking customer service.
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