Disappointing
The app is very slow to load. I am unable to login. After I tap the Login button, I just see a spinning wheel. My iPhone SE has the latest iOS update installed.
Vancouver Taxi
If I can rate a zero star I would. It can not load
Loading forever..
The app doesn’t work on my iPhone 14. I can’t login n book.
App and service work beautifully
Downloaded the app and reserved a taxi ride to the air a day in advance. Fifteen minutes before scheduled pickup, received a notification that the car was en route, and was able to see the car approach on the map. Our driver arrived slightly early and got us to the airport efficiently and for about the price that the fare estimator on the app indicated at the time I made the reservation.
Some negative reviews appearing here seem to be from two to five years old. Problems have evidently been ironed out since then.
Some negative reviews appearing here seem to be from two to five years old. Problems have evidently been ironed out since then.
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Total Joke of a company
Following the information on their website, booked a taxi to the airport on this app the night before. After waiting 10 min past the booked time, called their number and was notified by an automated system that my booking is being worked on and will arrive shortly. I waited another 5 min, and called again to confirm where they are and got myself to a gentleman who knew about my booking and immediately said “I can’t do it”. I told him that I had booked the night before and had the confirmation on my app, but he didn’t care and just continued to say “I can’t do it”. Lyft ultimately saved my day, but another confirmation that it’s these types of companies that ruin the reputation of the taxi industry and allow themselves to become obsolete. Sad.
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I had no troubles so far
I used this app 2 times now, and had no troubles so far. The taxi arrived on time both times and it was a pleasant ride overall. You don’t have to give away your card info to book a ride unlike car share apps which feels more secure and comfortable.
Needs serious work
When I open it, it usually shows my location ... a street over and the wrong address! The location service only works maybe half the time. It allows you to set up favorite addresses, but you can’t use them to book to so why? Worse, though the ETA shows a minute or even five minutes, the searching takes much longer than that and then you still have to wait for that cab to arrive, both of which do not come near that ETA time. Since I order a cab every morning, you would think I could get one in a reasonable amount of time, but, no. Two of their drivers this week told me I could get Uber now so obviously they don’t care that they are so bad.
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USELESS!!
Prebooked a cab for a special evening. Come the time, nothing. No communication via the app. Panicking, we drove instead. Half an hour later, the cab arrived. What a joke. Uber and Lyft can’t get to Vancouver soon enough.
Useless App!
I booked the previous night to make sure that we’ll leave on time to the airport. On the app, it even asks you if you want high occupancy vehicle, I specified that it’s for 5 people. Come 6 am, no cab. I waited until 6:05, still nothing. I decided to call them and was told that they are still looking for a vehicle because they don’t usually have a 6 passenger car. What’s the point of booking it ahead of time? And if they don’t have available vehicle, could they not inform their customers? If I didn’t call, I wouldn’t know that no cab is coming.
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Not good: yellow cab app much better
This Vancouver taxi app is not good. The yellow cab in vancouver app is much better. In yellow cab you get notifications and you can follow your cab... this one just gives you nothing and no updates or notification. Nearly missed a plane once even with advanced booking 😲
This is why Uber and Lyft win in a free market
There is a reason that taxi companies need to use local government as a weapon to compete against Uber and Lyft. That reason is Vancouver Taxi.
You can’t find your driver once you call them, you can’t tell them where to go, and you can’t pay them the way you want to pay them.
You can’t find your driver once you call them, you can’t tell them where to go, and you can’t pay them the way you want to pay them.
App doesn’t work
Not only the app doesn’t work, the call Centre people are disgusting
Worst app
App reservation is NOT accurate at all.
We need a van to go to the airport and never showed up. Call the company and the “Dave” guy was really nasty and told us depends on an availability if we could get a van or not. Really? What’s the point of having a reservation???
We need a van to go to the airport and never showed up. Call the company and the “Dave” guy was really nasty and told us depends on an availability if we could get a van or not. Really? What’s the point of having a reservation???
Poor user experience
Much like other reviews, the biggest issue is that the app stalls out in “searching” endlessly, without an update on drivers nearby or progress in matching you with a taxi. The app appears to share a user interface and architecture with other Canadian taxi companies, and frankly it’s a very poor experience. Most booking attempts with this app end with cancelling the request and either hailing a free taxi on the street, taking a ride share vehicle, or walking.
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Latest update broken
Guys, you have to fix this - the app works fine on the driver side, but on the customer side, it just says “searching” endlessly. I cancelled my latest trip after “searching” for 10 minutes about 10 seconds before the cab rolled up. He said “did you just cancel?” So clearly it’s talking to the system, but not updating on the client side! Has been happening for the last few months. Please fix ! This used to work!
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The worst
This app is literally useless and the response time of this company is embarrassing.
Vancouver needs Uber
App never works. Always says connection failed. Hailed a taxi on the street instead.
Better to cal
Takes way too long. Today I had time to call another cab company and they picked me up before the Vancouver Taxi app could confirm a booking. So bad. Better to call.
Not close to Uber
Used it once, cab I ordered was picked up by someone else. I got in another cab. I could see their route as they left the city lol this would never happen with Uber!!!
Not getting better
I keep trying this app every couple of months and it’s just getting worst. Forgot my password link in the email doesn’t work on any browser, it has been over 3 months and not yet fixed. What world are we living in? I guess the no Uber one!
