Vast Bank Mobile User Reviews

Name: Vast Bank Mobile
Rating: 3.38554 (83 reviews)

Vast Bank Mobile

Vast Bank N.A.

💰 Finance

Customer Experience

Positive experience19.2% of reviews

Neutral15.4% of reviews

Negative experience65.4% of reviews

~ Based on 26 written reviews from the US App Store.

Is Vast Bank Mobile Safe?

Vast Bank Mobile has mixed safety signals based on user ratings. AppsHunter Safety Score for Vast Bank Mobile is 68/100.

This assessment is based on 83 user ratings, with an App Store average of 3.4/5.

Safety Analysis

56.6% of ratings point to a safe experience

9.6% of ratings suggest some concerns

33.7% of ratings point to a risky experience

~ Based on 83 App Store ratings for Vast Bank Mobile.

Is Vast Bank Mobile Legit?

Vast Bank Mobile is no longer available in the App Store. AppsHunter Legitimacy Score for Vast Bank Mobile is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Do better

Super suspicious app, can’t delete. Wouldn’t trust it.

ufegiirdjj

4 years ago

I’m scared but Lemme try

From the reviews seen here I’m scared but lemme try depositing $10 and see if my money gets stolen 😅. I will be back with feedback

Levels Kent

4 years ago

Bank closed my account without cause

RUN away from this bank. My crypto checking account was closed without notice for no reason. I received a email stating my account was being closed. I contacted the bank and received no useful information to explain the closure. Never do business with this bank…… RUN AWAY

Pepsi4Sell

4 years ago

Response from developer

Please contact our crypto support team via email so we can sort this out - cryptosupport@vast.bank.

Extremely Bad Experience with this Bank

I downloaded the vast bank app and went trough the registration process, after successfully completing registration I funded the account and bought some crypto. About a day later I was locked out of my account and I did not receive an email stating the reason why. So I called customer service and had to provide my FULL social security number over the phone in order to verify the account. Vast bank should inform customers that they are going to perform accounts reviews before completing registration and allowing customers to transfer funds into the account. The experience has been very frustrating and agravating. I just hope to get my money back in a timely manner.

Icehot24

4 years ago

Response from developer

Thank you for your feedback, that sounds frustrating. We're always looking to improve user experience.

Cant login 403 error

Hi, please fix login page, when im trying to login i see 403 error

farankowarner

4 years ago

Login issues

Suddenly I can’t login anymore

richlkid45

5 years ago

Response from developer

Hey there, sorry to hear about this! Contact our support teams directly at cryptosupport@vast.bank so we can help you troubleshoot.

Okay

Positives:
-Creating an account was smooth and easy enough; open and usable in minutes
-Interface is free from clutter, easy to understand and operate; buying, selling, transferring, all a breeze
-Customer support has been reliable and helpful; anytime I’ve had an issue it’s been resolved and clarified
-1% fees on all crypto transactions doesn’t seem too bad compared to what I’ve seen but I could be uninformed

Negatives:
-Lack of accessibility with regards to account; changing address, e-mail, other personal touches, aren’t possible from the app
-App only platform hurts; no desktop version is available to my knowledge
-No crypto price tracking or charts; all you can see is the current price
-They give you access to your initial deposit right away, but after that it’s 5+ days to wait for A2A transfer, 9+ for mobile deposit, that can be lessened with account maturity; universal bank standards I was told, and I’m sure others can vouch for, but being given immediate access to the first deposit and having to wait for every deposit afterwards? Non-sense.

Overall:
Given the competitive nature of finance apps, there are certainly better options on the market than this. It’s too limited as both a banking app and as a crypto app. I appreciate the push for innovation/integration but if you already have a checking account, I’d stay away from this bank until it rolls out more features to set this service apart from what other crypto apps have to offer.

trapperkeeper3000

5 years ago

Response from developer

Whoa, that's a ton of feedback! Thank you so much for the detailed review, we're always looking to improve user experience.

Incompetent back office at vast bank

I made a mobile deposit of a check that was given to me by a corporation then suddenly my deposit disappeared and there is no information about it on the app so I called the 800 number and it seems like some incompetent loser in the back office decided on their own without verifying anything that the check was no good so they rejected it and closed the account .What pitiful bunch of losers .I would not bank with them again I recommend you stay away from them

Song DW

5 years ago

Response from developer

Very sorry for your frustrating experience and thank you for your honest feedback.

Selective Banking

I was denied was told selfie, passport and provided information not preferable. They may flop soon others having troubles signing up too. More banks in the sea with crypto plus old school banks getting on board with crypto.
I have 1 on November 24 somehow 5 showed.
I put back on December 20 after noticing it.

Ibgfgchgvj

5 years ago

Response from developer

Thank you for the positive review!

Can’t login

I created my account and funded it was pending for days
Now I’m unable to login anymore and my money was taken

Qyoung angry

5 years ago

Response from developer

Apologies for the confusion, but we can assure you your money wasn't taken. Please contact our crypto support team to help you get logged in - cryptosupport@vast.bank. Thank you.

Not Impressed

I saw this and thought I’d signup. Read the reviews both positive and negative and have to agree with the negative reviews. I just set it up and on trying to sign in for the first time it’s rejecting my login details. In my opinion, if it’s so glitchy that you can’t even sign in using the proper credentials, you definitely shouldn’t trust it with your money and cryptocurrency.

SugarLove22

5 years ago

Response from developer

Thank you for the feedback. We're improving our product daily. Thank you for giving us a shot.

Nice

Good app

monibebee

5 years ago

Money lost.. No one Answers The Phone or emails Back

Just set up an account with this bank. Over a thousand dollars stuck in there for weeks in pending status. No one ever answers email or phone numbers. Tried all their numbers local and 800. Makes you wait in hold for half hour then says to call back. Don’t trust your money in here because you will have no control over it..

RektoRuin

5 years ago

Response from developer

Apologies for the inconvenience! We've experienced unprecedented demand since we launched and have admittedly been more delayed in service responses than we'd like. We're a federally regulated bank, so you can DEFINITELY trust your money here. Thank you for giving us a shot.

Hard to open even impossible

Stupid thing is that it doesn’t say why I am not able to open account
Very hard to open
I mean mot possible!!!!!! Stupid!!!!

Tbilisin

5 years ago

Response from developer

We're very sorry to hear about your experience!

Transfer issue

I can’t link my other account manually and not everyone have online to access to his/her account please try to update the app

kwizzy7878

5 years ago

Response from developer

Thank you for your feedback, we're always looking to improve user experience.

Vast

I can’t find where to send bitcoin out from vast to another wallet. It’s disgusting

chibogwu

5 years ago

Response from developer

Our self-service platform doesn't support wallet-to-wallet transfers at the moment. Sorry for the inconvenience!

Easy to use

Been using Vast as a bank for years. The crypto app is super easy to use, and I buy ETH straight from my checking account. #ToTheMoon! 🚀

Mtb95389

5 years ago

Response from developer

Thank you for the positive feedback. We're glad to hear about your positive experience!

So easy to set up!

Made an account this morning. Can’t wait to get my black debit card for my crypto account!

rafra

5 years ago

Response from developer

Stuck at debit card

I’ve done everything needed to be done, I got to the maybe the last stage where I’m suppose to select a card design I want and I get error message. Why is it like that please look into this
Thanks I’m giving it 4 stars

Angryman/cardissueneedbefixed

5 years ago

Response from developer

Dang, so sorry to hear about your experience. Our developers are looking into this. We'll get it right.

Login failed.

After creating an account with them I can’t login saying login failed and I know exactly the password I used.
Then while trying to reset the passphrase it’s saying no security question and answer to reset your passphrase.
Very bad of this application.
I give them zero star.

zbenk21

5 years ago

Response from developer

We're sorry to hear about your experience! Thank you for your feedback. We recently had a surge in demand for app downloads and account applications, which put a strain on our systems and caused some unexpected bottlenecks. Our engineers have resolved the login issue and the application is working properly. Hoping you'll give us another shot!