too many apps needed
the wifi and bluetooth safes need different apps. the newer safes need a 3rd app. the old and new safes talk to the vaultek servers and the app talks to the servers so why can’t one app be used to manage all of the safes?
WiFi safes are no longer supported
Those of us with WiFi safes are now second class citizens in Vaultek’s eyes. Support for the server software that makes the safes able to be managed by the app has been either neglected or down to the point that the safes are unreliable, and the app useless, as Vaultek now only supports ViSN safes properly.
This company takes your money and gives you nothing but problems, and this app, to support the WiFi safes no longer functions, and so neither do the safes that depend on it.
This company takes your money and gives you nothing but problems, and this app, to support the WiFi safes no longer functions, and so neither do the safes that depend on it.
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Same Unresolved Issue
WiFi doesn’t work. Robbed again. Guess it’s too much to fix. If I were a tech, I’d fix it myself and tell customers to pay me and not Vaultek. In it for the money while offering a sub performing product.
Won’t connect
I wouldn’t even consider buying the safe again knowing how bad the app and connecting it to WiFi is.
Terrible App
Terrible and disappointing app! After hours of troubleshooting the safe still doesn’t connect to WiFi. It’s a shame that Vaultek advertises as a premier safe brand when the WiFi app seems so dated, buggy and not accessible. Vaultek fix your app!
Absolute garbage
Will not connect to wifi no matter what. Every device in my house connects to wifi just fine without any issues. I deleted the app and downloaded it again and I even deleted the safe from the app and tried to add it again. Now I can’t use the app at all whatsoever. Complete trash of an app and makes me think why I even bought this safe. I paid all that money for the WiFi features and the app and they don’t even work at all. Very disappointing
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Garbage…
No customer support. The app never works and is a pain to get connected, only have the settings become lost. They have no care about their legacy products. Spend your money elsewhere.
Failed wifi and management
Vaultek, are you listening? Do you even care?!
I’m no longer connected to the RS500i via WiFi. I’ve exhausted troubleshooting to reconnect the safe, following all recommendations and tips like a soft reset, changing networks or advanced diagnostic mode. Short of an app update and improved procedure, looks like the only option is to hard reset the safe and lose all fingerprints for multiple people. Don’t intend to do that. Extremely disappointed. iPhone 15 Pro when reviewed.
I’m no longer connected to the RS500i via WiFi. I’ve exhausted troubleshooting to reconnect the safe, following all recommendations and tips like a soft reset, changing networks or advanced diagnostic mode. Short of an app update and improved procedure, looks like the only option is to hard reset the safe and lose all fingerprints for multiple people. Don’t intend to do that. Extremely disappointed. iPhone 15 Pro when reviewed.
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Failure
It's only a matter of time... before you lose it over how bad this wifi connectivity and app cam be. If you read this I am sorry you spent your money on Vaultek. The safe is overpriced and made in you-know-where. No surprise the app and its claim to have wifi connectivity is a fake. Vaultek is either totally uncaring about its customers or is having financial trouble, because there can be no other excuses why this wifi app and its associated hardware could be this poorly implemented.Do yourself a favor, if you can return the safe DO IT NOW. If you can't, delete this app and pretend it never had wifi and you don't care about money.
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Great app
I’ve had a Vaultek safe with the accompanying WiFi app for about 3 years now. I’ve never har a problem and the device and app work great.
Great safe but poor software support
After about an hour of troubleshooting I was able to get it to connect to WiFi. However your WiFi settings have to use WPA/WPA2 (TKIP) in order to stay connected. Using these settings, the safe works flawlessly to alert realtime, each time the safe is opened or alarmed. But if you switch to WPA2 or WPA3 WiFi settings, it will not function properly, which is concerning. Please update your software and support to your otherwise excellent products!
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Works Fine. Needs More Frequent Updates.
App has basic functionality. I can monitor and configure my safes with it. Does not constantly disconnect from Wi-Fi for me (some other guy said he had that problem).
My only complaint is very little effort put in to update and improve the app. Missing some small features that aren’t “necessary” but would be “nice” like being able to choose the order in which your safes are displayed in the “select safe” list. Currently the order is random and cannot be changed.
Vaultek safes are awesome and I own three of them as well as two of their LifePods. I wish they would provide a similar caliber product in their app.
My only complaint is very little effort put in to update and improve the app. Missing some small features that aren’t “necessary” but would be “nice” like being able to choose the order in which your safes are displayed in the “select safe” list. Currently the order is random and cannot be changed.
Vaultek safes are awesome and I own three of them as well as two of their LifePods. I wish they would provide a similar caliber product in their app.
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Failed wifi and management
No longer connected to the RS500i. Over the months I’ve exhausted troubleshooting following all recommendations and tips like a soft reset, changing networks or advanced diagnostic mode. Short of an app update and improved procedure, looks like the only option is to hard reset the safe and lose all fingerprints for multiple people. Don’t intend to do that. Very disappointed. iPhone 15 Pro.
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Does what it’s supposed to do
I’ve had this app for a while now and have had zero problems. This surprises me since I’ve read a lot of very bad reviews speaking about all kinds of problems with it.
It connected with my WiFi on the second attempt and has stayed connected. If anyone does anything with the safe the app lets me know about it. I think this app and the safe are a great combination and I’m very pleased. Either Vaultek did a lot of improvements to the app or I’m extremely fortunate.
It connected with my WiFi on the second attempt and has stayed connected. If anyone does anything with the safe the app lets me know about it. I think this app and the safe are a great combination and I’m very pleased. Either Vaultek did a lot of improvements to the app or I’m extremely fortunate.
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Extremely poor WiFi connectivity
There needs to be a complete overhaul of the WiFi feature. The feature loses connectivity consistently and needs constant reset. I believe the feature needs a firmware upgrade to fix. Hopefully the company is working on it.
How is Vaultek still selling this?
Upon first downloading the app, I couldn't even sign up for a new account. Kept getting the error message:
"Unknown error: [Errno 113] No route to host"
It's worth noting that I'm a product designer myself and this is the kiss of death for any product not to even allow a new user to progress past the signup state.
Im returning this safe before I even unbox it. I had heard from gun stores that the WiFi and biometric technology is just not ready for prime time. I unfortunately didn't heed their warnings.
"Unknown error: [Errno 113] No route to host"
It's worth noting that I'm a product designer myself and this is the kiss of death for any product not to even allow a new user to progress past the signup state.
Im returning this safe before I even unbox it. I had heard from gun stores that the WiFi and biometric technology is just not ready for prime time. I unfortunately didn't heed their warnings.
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Flaming garbage - run away
I own 5 of these Bluetooth and WiFi - the WiFi app is complete garbage and makes the product effectively worthless. Can’t connect, can’t change settings, the list goes on.
Wifi connection very invasive
@Vaultek — pass this on to your engineers. This device is an IoT (Internet of things) device and this should be untrusted. It should not require scanning your network, having access to unsafe protocols, and the like. My Wi-Fi network was connected in ‘guest mode’, which prevents peer access. The safe should permit connecting to the Internet, **without** having to speak to other devices on the network. I suspect that a lot of the reasons why you’re getting Kahn duty issues is because of how presumptive you are here.
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Won’t connect to WiFi
Absolute garbage. Returning two of these $650 safes to Amazon…. Won’t connect to my 2.4ghz network (which it requires). All of their apps have horrible reviews, and they’ve done nothing to fix things.
Says safe is always offline, when it’s not.
Vaultek sells itself as a tech savvy option, but this app is not usable. The safe says it is online, and I get notifications on my phone for open doors and such, but the app just says it is offline and there is no real time monitoring of locked status, temperature/humidity, etc.
