Support Non Existent!!
Don’t get me wrong. I have used Vay for a month and the service was great, until I get a restriction on me for someone walking by my reserved Vay as soon as it arrived to the original parking spot that it uses in front of my apartment so I can take my daughter to school in mornings. They gave me a call, but I missed it dealing with household things, but I called them back and said that a manager can only lift the restriction and to follow up…. It’s been almost a week later and even though the manager is aware of my situation, it seems like she has not been doing anything about it to solve this simple problem. That could possibly just be done in a push of a button… if you get a support caller named debris, just know that she will tell you that there is nothing that they can do and to follow up just to say the same thing. Other than that I’ll give 5 stars! But 1 is all they get from me until my issue is resolved!
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PPuertoricanboi1
Use Vay instead of Uber!
I’m so happy my client shared this app with me! I was in Vegas for a conference, but I also have family that lives there. I used the app on 5 different occasions and each time I spent a fraction of what I would’ve had I used Uber! And renting a car didn’t make sense because I would’ve hardly used it!
One of the times, I went and visited my uncle and hung out with him for around an hour (with the car in my possession) and only spent $22! If I had used an uber, it probably would’ve cost $20 to go one way!
One of the times, I went and visited my uncle and hung out with him for around an hour (with the car in my possession) and only spent $22! If I had used an uber, it probably would’ve cost $20 to go one way!
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AAmy_VB
Horrible
Horrible customer service. I have gone over 2 weeks ago with unanswered email to support.
MMrOne23
Very Confusing
Rented in Las Vegas. Pick up was excellent! However trying to find a white zone to drop off is very confusing. My husband called and they told him it was supposed to be dropped off in s a purple zone! The car was at 33% when it picked us up, it started giving warnings at 30% that battery was low. The Vay app doesn’t give directions to drop off locations. By the time I was in a white zone the vehicle was at 19%. The app finally let me park and return the vehicle.
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PPicklesluvsya
Wonderful
This was a wonderful day experience. I was able to make 2 stops and get right back home. Stopover process was seamless!!!
AAdreHolland
