The is jury out…
I tried Vay for the first time today and I have to say, I was EXTREMELY frustrated! As someone who is not familiar with EVs, I was immediately anxious about the cars battery when it arrived. Apparently, Vay cars are supposed to be “fully charged” upon pickup. My vehicle was less than 25% charged when I picked it up. This instantly made me anxious because 1. I was heading to a gathering with friends. 2. I had absolutely no idea where a charging station was. 3. I used the app to find the nearest station, and I was connected to a third party website that directed me to a station that I later found out was “coming soon”. 4. On a 107 degree day in Las Vegas NV, the AC wasn’t working well. I assume it’s because the battery was low.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
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So many problems, they have to be above fixing them
Just today, I waited an hour after it said 20 minutes. I called customer service and it took me to voicemail even though I was on an active rental. The car finally arrives. I have to cancel my Uber. It doesn’t unlock it says I am not close enough to unlock it but I’m standing right next to it. It’s 91°. I have a huge box of stuff I need to take to work. I’ve already waited 20 minutes past what I wanted to I call customer service and it takes me to voicemail. The reservation time is going. I get a call back soon after asking what my name is. I’m so upset at that point telling him to unlock the car but he needs all of my information first as if there is a camera staring at me.
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
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Response from developer
Thanks for sharing this, we really appreciate your honesty. Just to clarify, we didn’t shut down the app ahead of the pricing update, but we’re happy to take a closer look at what may have happened on your trip. We’re sorry to hear about the parking issue. If this wasn’t resolved to your satisfaction, we’d love to review your trip details. Please feel free to reach out to support@vay.io so we can help clarify and make this right.
When it doesn’t work, there’s no support.
I was overcharged for my session because of multiple failed attempts to return the vehicle. I contacted Vay and was on hold for over 40 minutes with NO answer. I had to drive to multiple locations that were within the bounds of return but the app wouldn’t accept the car.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
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Unavailable at airport
For some reason it’s not available at the place I need it most which is the airport…
Leading to disappointment
they’re raising their prices which makes this pretty pointless (the price point was super fair and why I kept coming back before) went to use it on the last day it would be the old prices and they shut the app down the day before the prices changed. Also had multiple times where I was parked in the assigned area, but it would tell me I needed to park and would try to email support and only got one response back and one reimbursement
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
Show more
Response from developer
Thanks for sharing this, we really appreciate your honesty. Just to clarify, we didn’t shut down the app ahead of the pricing update, but we’re happy to take a closer look at what may have happened on your trip. We’re sorry to hear about the parking issue. If this wasn’t resolved to your satisfaction, we’d love to review your trip details. Please feel free to reach out to support@vay.io so we can help clarify and make this right.
