So many problems, they have to be above fixing them
Just today, I waited an hour after it said 20 minutes. I called customer service and it took me to voicemail even though I was on an active rental. The car finally arrives. I have to cancel my Uber. It doesn’t unlock it says I am not close enough to unlock it but I’m standing right next to it. It’s 91°. I have a huge box of stuff I need to take to work. I’ve already waited 20 minutes past what I wanted to I call customer service and it takes me to voicemail. The reservation time is going. I get a call back soon after asking what my name is. I’m so upset at that point telling him to unlock the car but he needs all of my information first as if there is a camera staring at me.
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
EDIT. Right now my account isn’t blocked. It’s just mysteriously not working. I reported it the day of and it’s been a week and they “need the screenshot again”… this is after I got an email when I reported it the first night that “good news! my ride was officially over” with no explanation for why it was blocked (says it’s on a trip already) no explanation for why it would be blocked the next day…no apology? Nothing. just read my malfunction screen and (not understanding anything) reported nothing wrong to me at like 2 AM.
EDIT even more issues. I’ve been getting creepy emails from I don’t know who who works at Vay telling me one piece of useless information per email about for instance a complaint that my account is not working and for weeks and weeks now I haven’t been able to Rent. They haven’t answered why they haven’t told me it’s blocked….(he sent a weird email saying that he wanted to make sure I knew that my account was -not blocked.-) I tried to delete my account. They refuse to delete it so I can renew… after about three days of still being in the system. I asked him how long it would take, and they wrote back and told me it was on me to delete my own account and that my account was in the deletion process. This was last week and it’s still not deleted or “unblocked.” The creepy emails consisted of “your trip has officially ended.”(but nothing else….) etc etc
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
EDIT. Right now my account isn’t blocked. It’s just mysteriously not working. I reported it the day of and it’s been a week and they “need the screenshot again”… this is after I got an email when I reported it the first night that “good news! my ride was officially over” with no explanation for why it was blocked (says it’s on a trip already) no explanation for why it would be blocked the next day…no apology? Nothing. just read my malfunction screen and (not understanding anything) reported nothing wrong to me at like 2 AM.
EDIT even more issues. I’ve been getting creepy emails from I don’t know who who works at Vay telling me one piece of useless information per email about for instance a complaint that my account is not working and for weeks and weeks now I haven’t been able to Rent. They haven’t answered why they haven’t told me it’s blocked….(he sent a weird email saying that he wanted to make sure I knew that my account was -not blocked.-) I tried to delete my account. They refuse to delete it so I can renew… after about three days of still being in the system. I asked him how long it would take, and they wrote back and told me it was on me to delete my own account and that my account was in the deletion process. This was last week and it’s still not deleted or “unblocked.” The creepy emails consisted of “your trip has officially ended.”(but nothing else….) etc etc
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MTMagic rabbit tattoo
Response from developer
This clearly fell short of what you expected, especially while waiting in the heat with somewhere you needed to be. We would like to look into this and investigate further, but first we need to identify the trip in question. Please contact support at support@vay.io and provide the email address associated with your account as well as the travel date so that our team can review and assess potential compensation.
Support Non Existent!!
Don’t get me wrong. I have used Vay for a month and the service was great, until I get a restriction on me for someone walking by my reserved Vay as soon as it arrived to the original parking spot that it uses in front of my apartment so I can take my daughter to school in mornings. They gave me a call, but I missed it dealing with household things, but I called them back and said that a manager can only lift the restriction and to follow up…. It’s been almost a week later and even though the manager is aware of my situation, it seems like she has not been doing anything about it to solve this simple problem. That could possibly just be done in a push of a button… if you get a support caller named debris, just know that she will tell you that there is nothing that they can do and to follow up just to say the same thing. Other than that I’ll give 5 stars! But 1 is all they get from me until my issue is resolved!
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PPuertoricanboi1
Use Vay instead of Uber!
I’m so happy my client shared this app with me! I was in Vegas for a conference, but I also have family that lives there. I used the app on 5 different occasions and each time I spent a fraction of what I would’ve had I used Uber! And renting a car didn’t make sense because I would’ve hardly used it!
One of the times, I went and visited my uncle and hung out with him for around an hour (with the car in my possession) and only spent $22! If I had used an uber, it probably would’ve cost $20 to go one way!
One of the times, I went and visited my uncle and hung out with him for around an hour (with the car in my possession) and only spent $22! If I had used an uber, it probably would’ve cost $20 to go one way!
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AAmy_VB
Horrible
Horrible customer service. I have gone over 2 weeks ago with unanswered email to support.
MMrOne23
Very Confusing
Rented in Las Vegas. Pick up was excellent! However trying to find a white zone to drop off is very confusing. My husband called and they told him it was supposed to be dropped off in s a purple zone! The car was at 33% when it picked us up, it started giving warnings at 30% that battery was low. The Vay app doesn’t give directions to drop off locations. By the time I was in a white zone the vehicle was at 19%. The app finally let me park and return the vehicle.
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PPicklesluvsya
