Vay
Vay saved the day
Interested but the app doesn’t work
I downloaded the app and keep trying to enter my phone number to sign up and I enter my number but there is no button to continue to verify your phone number in order to create a profile? The only button visible is skip for now which means that I was not able to sign up to create a profile to get the bay car I’ve been trying for a week I live in Las Vegas and I would like to use it but I’m stuck.??
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Super convenient
Convenient easy to use using to navigate and all over delivery service
Best rental car ever
Best Vegas rental car hack ever will definitely be using again
saved me money and time! Very easy to use
saved me money and time! Very easy to use
Choose this over Uber or Lyft
Don’t spend money on Ubers and Lyfts, if Vay is in your area!
I hope they expand in Las Vegas hopefully in more be in more places soon.
I hope they expand in Las Vegas hopefully in more be in more places soon.
Easy as Sunday morning
Very convenient app and vehicle vehicle is dropped right to you and picked up when you’re done. No fuss no must no gas. No nothing you just drive and go love it.
Vay
Trash
Vay Sucks !!!!!!!
Vay has really expensive prices for there cars and their cars always stink and have animal hair in them there never fully charged and for the prices they are charging people you might as well catch a Lyft or uber same price difference also I was told I would get $30 in credits because they messed up my ride and I was never compensated not mention when you actually need a vehicle there most of the time booked and your not even able to get a car I would give 0 stars if I could my time trying vay has been terrible and I do not recommend.
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BE WARY!!!!!!
So when I first discovered the service I thought it was awesome simply because of the convenience and of you know sometimes just needing a vehicle for this very short period of time and then who would want to pay all of those extra fees etc. Well I’ve been using the service for about six months now I wanna say and out of the blue. They suspended my account so that I was attached to a bunch of fraud and refused to let me use again basically until they had done their research I’ve had no communication from them stating that there was even an issue and they basically just assumed that I was the one doing it without even having a conversation with me. Be careful.
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The is jury out…
I tried Vay for the first time today and I have to say, I was EXTREMELY frustrated! As someone who is not familiar with EVs, I was immediately anxious about the cars battery when it arrived. Apparently, Vay cars are supposed to be “fully charged” upon pickup. My vehicle was less than 25% charged when I picked it up. This instantly made me anxious because 1. I was heading to a gathering with friends. 2. I had absolutely no idea where a charging station was. 3. I used the app to find the nearest station, and I was connected to a third party website that directed me to a station that I later found out was “coming soon”. 4. On a 107 degree day in Las Vegas NV, the AC wasn’t working well. I assume it’s because the battery was low.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
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So many problems, they have to be above fixing them
Just today, I waited an hour after it said 20 minutes. I called customer service and it took me to voicemail even though I was on an active rental. The car finally arrives. I have to cancel my Uber. It doesn’t unlock it says I am not close enough to unlock it but I’m standing right next to it. It’s 91°. I have a huge box of stuff I need to take to work. I’ve already waited 20 minutes past what I wanted to I call customer service and it takes me to voicemail. The reservation time is going. I get a call back soon after asking what my name is. I’m so upset at that point telling him to unlock the car but he needs all of my information first as if there is a camera staring at me.
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
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When it doesn’t work, there’s no support.
I was overcharged for my session because of multiple failed attempts to return the vehicle. I contacted Vay and was on hold for over 40 minutes with NO answer. I had to drive to multiple locations that were within the bounds of return but the app wouldn’t accept the car.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
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Does not work
Car did not irk and when car was stuck in a parking lot, called the hotline 6x nobody picks up the phone
Awesome
The app is easy the future of transportation for sure
Fun car
Outstanding price and super easy!
Cool as heck!
So easy to use!
Total joke company
Dont even bother, kind of a scam the way they do things
So easy
This was so easy
Price comparison
The concept of the service is great for quick and convenient type of travel. Anything beyond an hour is expensive. I did a ride for 4hr and 30mins. My charge was $99. I could have rented from Fox rental for $15 a day versus $99 for 4-5hrs of drive time. Overall an 8/10.
Vay experience
This was the most smooth ride ever and I enjoyed it with these prices I will be using them again
