Vay Sucks !!!!!!!
Vay has really expensive prices for there cars and their cars always stink and have animal hair in them there never fully charged and for the prices they are charging people you might as well catch a Lyft or uber same price difference also I was told I would get $30 in credits because they messed up my ride and I was never compensated not mention when you actually need a vehicle there most of the time booked and your not even able to get a car I would give 0 stars if I could my time trying vay has been terrible and I do not recommend.
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BE WARY!!!!!!
So when I first discovered the service I thought it was awesome simply because of the convenience and of you know sometimes just needing a vehicle for this very short period of time and then who would want to pay all of those extra fees etc. Well I’ve been using the service for about six months now I wanna say and out of the blue. They suspended my account so that I was attached to a bunch of fraud and refused to let me use again basically until they had done their research I’ve had no communication from them stating that there was even an issue and they basically just assumed that I was the one doing it without even having a conversation with me. Be careful.
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Response from developer
We're sorry this was your experience. We take potential fraud very seriously to help protect all of our customers, so some accounts may be temporarily restricted while we review unusual activity. We hope your account has since been restored. If not, please email us so we can look into what happened and explain the reason for the restriction.
The is jury out…
I tried Vay for the first time today and I have to say, I was EXTREMELY frustrated! As someone who is not familiar with EVs, I was immediately anxious about the cars battery when it arrived. Apparently, Vay cars are supposed to be “fully charged” upon pickup. My vehicle was less than 25% charged when I picked it up. This instantly made me anxious because 1. I was heading to a gathering with friends. 2. I had absolutely no idea where a charging station was. 3. I used the app to find the nearest station, and I was connected to a third party website that directed me to a station that I later found out was “coming soon”. 4. On a 107 degree day in Las Vegas NV, the AC wasn’t working well. I assume it’s because the battery was low.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
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Response from developer
We understand why this was a stressful first trip, especially as a new EV driver who couldn’t reach support. Cars must meet a minimum battery level, shown before pickup to help you plan. Soon, you’ll be able to choose a suitable range for your trip and we’re also working on improving charging guidance. A promo was sent as thanks for flagging this. We hope to see you again.
So many problems, they have to be above fixing them
Just today, I waited an hour after it said 20 minutes. I called customer service and it took me to voicemail even though I was on an active rental. The car finally arrives. I have to cancel my Uber. It doesn’t unlock it says I am not close enough to unlock it but I’m standing right next to it. It’s 91°. I have a huge box of stuff I need to take to work. I’ve already waited 20 minutes past what I wanted to I call customer service and it takes me to voicemail. The reservation time is going. I get a call back soon after asking what my name is. I’m so upset at that point telling him to unlock the car but he needs all of my information first as if there is a camera staring at me.
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
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Response from developer
This clearly fell short of what you expected, especially while waiting in the heat with somewhere you needed to be. We would like to look into this and investigate further, but first we need to identify the trip in question. Please contact support at support@vay.io and provide the email address associated with your account as well as the travel date so that our team can review and assess potential compensation.
When it doesn’t work, there’s no support.
I was overcharged for my session because of multiple failed attempts to return the vehicle. I contacted Vay and was on hold for over 40 minutes with NO answer. I had to drive to multiple locations that were within the bounds of return but the app wouldn’t accept the car.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
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Does not work
Car did not irk and when car was stuck in a parking lot, called the hotline 6x nobody picks up the phone
Awesome
The app is easy the future of transportation for sure
Fun car
Outstanding price and super easy!
Cool as heck!
So easy to use!
Total joke company
Dont even bother, kind of a scam the way they do things
So easy
This was so easy
Price comparison
The concept of the service is great for quick and convenient type of travel. Anything beyond an hour is expensive. I did a ride for 4hr and 30mins. My charge was $99. I could have rented from Fox rental for $15 a day versus $99 for 4-5hrs of drive time. Overall an 8/10.
Vay experience
This was the most smooth ride ever and I enjoyed it with these prices I will be using them again
First time
Trying driverless
Unavailable at airport
For some reason it’s not available at the place I need it most which is the airport…
Leading to disappointment
they’re raising their prices which makes this pretty pointless (the price point was super fair and why I kept coming back before) went to use it on the last day it would be the old prices and they shut the app down the day before the prices changed. Also had multiple times where I was parked in the assigned area, but it would tell me I needed to park and would try to email support and only got one response back and one reimbursement
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
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Response from developer
Thanks for sharing this, we really appreciate your honesty. Just to clarify, we didn’t shut down the app ahead of the pricing update, but we’re happy to take a closer look at what may have happened on your trip. We’re sorry to hear about the parking issue. If this wasn’t resolved to your satisfaction, we’d love to review your trip details. Please feel free to reach out to support@vay.io so we can help clarify and make this right.
Love this app
Don’t have a car have a license need places to go use they helps get around
Shocked
Nothing but good times using Vay nice car even though I don’t like electric lol, it’s really nice and smooth and quick, and I got the job done at a fair price better than an Uber or Lyft tbh
Great service
I can’t say enough about how this service has helped me. It’s very affordable and the hold for the $25 has never taken more than 1/2 hour after my ride. I love how they are expanding and definitely will use this instead of the rideshare apps where the company is taking all the money and not really paying the driver. If the driver was getting the majority of the money then i would consider, but since the driver only gets like 25-35% why would i support that. At least with Vay I am the driver so dont need to worry about someone else paying me for being their chauffeur.
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Response from developer
Love hearing this! We’re really glad Vay has been helpful and affordable for you. Thank you for sharing!
I’m geek about the Vay
I was very pleased with the service that they provided
