The is jury out…
I tried Vay for the first time today and I have to say, I was EXTREMELY frustrated! As someone who is not familiar with EVs, I was immediately anxious about the cars battery when it arrived. Apparently, Vay cars are supposed to be “fully charged” upon pickup. My vehicle was less than 25% charged when I picked it up. This instantly made me anxious because 1. I was heading to a gathering with friends. 2. I had absolutely no idea where a charging station was. 3. I used the app to find the nearest station, and I was connected to a third party website that directed me to a station that I later found out was “coming soon”. 4. On a 107 degree day in Las Vegas NV, the AC wasn’t working well. I assume it’s because the battery was low.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
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So many problems, they have to be above fixing them
Just today, I waited an hour after it said 20 minutes. I called customer service and it took me to voicemail even though I was on an active rental. The car finally arrives. I have to cancel my Uber. It doesn’t unlock it says I am not close enough to unlock it but I’m standing right next to it. It’s 91°. I have a huge box of stuff I need to take to work. I’ve already waited 20 minutes past what I wanted to I call customer service and it takes me to voicemail. The reservation time is going. I get a call back soon after asking what my name is. I’m so upset at that point telling him to unlock the car but he needs all of my information first as if there is a camera staring at me.
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
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Response from developer
Thanks for sharing this, we really appreciate your honesty. Just to clarify, we didn’t shut down the app ahead of the pricing update, but we’re happy to take a closer look at what may have happened on your trip. We’re sorry to hear about the parking issue. If this wasn’t resolved to your satisfaction, we’d love to review your trip details. Please feel free to reach out to support@vay.io so we can help clarify and make this right.
When it doesn’t work, there’s no support.
I was overcharged for my session because of multiple failed attempts to return the vehicle. I contacted Vay and was on hold for over 40 minutes with NO answer. I had to drive to multiple locations that were within the bounds of return but the app wouldn’t accept the car.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
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Unavailable at airport
For some reason it’s not available at the place I need it most which is the airport…
Leading to disappointment
they’re raising their prices which makes this pretty pointless (the price point was super fair and why I kept coming back before) went to use it on the last day it would be the old prices and they shut the app down the day before the prices changed. Also had multiple times where I was parked in the assigned area, but it would tell me I needed to park and would try to email support and only got one response back and one reimbursement
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
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Response from developer
Thanks for sharing this, we really appreciate your honesty. Just to clarify, we didn’t shut down the app ahead of the pricing update, but we’re happy to take a closer look at what may have happened on your trip. We’re sorry to hear about the parking issue. If this wasn’t resolved to your satisfaction, we’d love to review your trip details. Please feel free to reach out to support@vay.io so we can help clarify and make this right.
Love this app
Don’t have a car have a license need places to go use they helps get around
Shocked
Nothing but good times using Vay nice car even though I don’t like electric lol, it’s really nice and smooth and quick, and I got the job done at a fair price better than an Uber or Lyft tbh
Great service
I can’t say enough about how this service has helped me. It’s very affordable and the hold for the $25 has never taken more than 1/2 hour after my ride. I love how they are expanding and definitely will use this instead of the rideshare apps where the company is taking all the money and not really paying the driver. If the driver was getting the majority of the money then i would consider, but since the driver only gets like 25-35% why would i support that. At least with Vay I am the driver so dont need to worry about someone else paying me for being their chauffeur.
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Response from developer
Love hearing this! We’re really glad Vay has been helpful and affordable for you. Thank you for sharing!
I’m geek about the Vay
I was very pleased with the service that they provided
First time
Trying driverless
Leading to disappointment
they’re raising their prices which makes this pretty pointless (the price point was super fair and why I kept coming back before) went to use it on the last day it would be the old prices and they shut the app down the day before the prices changed. Also had multiple times where I was parked in the assigned area, but it would tell me I needed to park and would try to email support and only got one response back and one reimbursement
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Response from developer
Thanks for sharing this, we really appreciate your honesty. Just to clarify, we didn’t shut down the app ahead of the pricing update, but we’re happy to take a closer look at what may have happened on your trip. We’re sorry to hear about the parking issue. If this wasn’t resolved to your satisfaction, we’d love to review your trip details. Please feel free to reach out to support@vay.io so we can help clarify and make this right.
Amazing Local Option
So much cheaper than Lyft or Uber. Made a great option for us to see Vegas. I’ve been 3 times before and used public transit or Uber. This is the best experience yet. I think every major city needs Vay.
Optimal convenience
My brother and I met in Vegas to play some golf. We decided to try Vay vs Uber or Taxi. OMG was it the way to go. They remote the car to your hotel. You jump in and off you go. We were able to stop for breakfast and the liquor store prior to heading to the course. 5 cents a minute while we were parked. 5 hours at the golf course was $15. The remote drivers that dropped off and picked up were super kind and patient. I would recommend Vay to anyone, and will absolutely use them again!
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Response from developer
This sounds like an amazing Vegas day — thanks so much for sharing it. We love that Vay gave you the flexibility to make those extra stops and enjoy the trip your way. And we’ll pass the kind words on to our remote drivers — they’ll really appreciate it.
Greatness
The idea behind this is amazing. Super easy to use.
My only reason to give a 4 start review is because a little issue I have with my first use of Vay. I run out of Baterías. So my recommendation will be that you can see upfront, 2-3 vehicles. And depending on battery levels you can choose one.
My only reason to give a 4 start review is because a little issue I have with my first use of Vay. I run out of Baterías. So my recommendation will be that you can see upfront, 2-3 vehicles. And depending on battery levels you can choose one.
Best service ever
I swear to God this app is amazing beats Uber by any means anytime this app service is the most convenient and unbelievably affordable service I’ve ever seen I don’t understand how they are able to do it so cheap but I love it it’s un vayin believable
Technology
Need to update the system. Glitching out too much. Costing money and time. And the car is saying it’s at the pickup spot when I’m in another location from the pickup spot so I don’t be able to unlock. Unless I’m back when I picked the car up. Could be very detrimental if you are far away.
Very unreliable. It simply cancels your ride.
You prder the car, it says it’s coming, with all the little map thingy and stuff then it just cancels the ride with no explanation. It happened to me 3 times already. Don’t rely on it under any circumstance, especially if you’re going to a hospital or something.
Awesome service !
I love vay!
Cheaper than owning a car!
Awesome service! Cheaper than owning a car!
DO NOT RENT WITH VAY UNLESS YOU WANT AN EXPENSIVE HASSLE
I had so many issues with the car that I truly don’t even know where to begin. I’ll start with the most egregious. The car would not turn off when it was time to end my ride. I’m called the support line multiple times and could not reach a customer service representative. Once the car is turned on, you have no way to turn it off other than the push button. If that does not work you are literally stuck in a car that is charging you by the minute without any way to turn the car off or end the ride. Customer service will not answer the phone.
I will be disputing this with my credit card. This is absolutely not what I agreed to when I began this ride.
There should be some type of emergency shut off inside the car or a button to reach support from inside at the very least.
This situation is ridiculous and their process leaves you stranded with no options for resolution.
I will be disputing this with my credit card. This is absolutely not what I agreed to when I began this ride.
There should be some type of emergency shut off inside the car or a button to reach support from inside at the very least.
This situation is ridiculous and their process leaves you stranded with no options for resolution.
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Response from developer
We’re truly sorry you had this experience. A vehicle not shutting off and difficulty reaching support is not the standard we aim for. No one should feel stuck or unsupported during a trip. We’re reviewing this incident from both a technical and support perspective to understand what happened and to make sure this does not happen again in the future. Please reach out to support@vay.io with your trip details so we can review the charges and work toward a resolution. We take feedback like this seriously and are committed to improving the experience.
