Poor service
Taxis aren’t pre-booked. This is basically uber but without the guarantee. Cancelled on me last minute for a really important day. Don’t use.
Didn’t turn up
Booked hours in advance for my daughter’s swimming lesson (which is paid for in advance). Several cars got allocated but then cancelled and didnt turn up so called Veezu and another car allocated but this didn’t turn up either! Whilst we were waiting, I got chatting to another lady who said her Veezu taxis have been exceptionally late all week or didnt turn up. Absolutely furious and my daughter is so upset to miss her lesson. Shan’t be using again
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Generally good
It can be tricky to get a trip home if you’re travelling from a long distance.
DO NOT pre-book or last chance these taxis or it’s be a mistake.
They’ve been a good taxi company but they do fail when it comes to pre-bookings or just turning up on time. If you’re not in a rush or need to be somewhere on time then Veezu are ok but if you’re planning something and need to be there by set times etc I’d go to another taxi company, say it may cost a little bit more but it’s worth it for something to turn up on time.
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Horrible app - avoid
This company used to be drive in York and before that 659. You used to be able to ring up and get a taxi straight away and it would arrive in roughly 5 min or book one for later. The taxis always showed up on time. They switched to this app and now it’s 50% chance that the taxi is late or doesn’t show up. I booked a taxi to go to the station with 1 hr to spare before the train. Waiting for 20 min and still no car. Decided best to walk but I was with my 71 yr old mum who had to move at a faster pace than usual so that we could make our flight out of London. Can believe how technology has made things more unreliable. I blame this app as I guess the issue is the software is a pos and can’t connect drivers to their jobs. Last time I used this app the driver was saying the app software wasn’t working for him. Avoid this app until they fire this company that makes it.
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Keep getting put into overdraft
Is a nuisance for every expenses and is getting more and more frequent taking more and more money, I’ve had to delete my account and take my card details off
Takes a while
It take quite a while to find a driver most of the time go cars was pretty fast on that drivers also sometimes take 10 minutes to get to my house when on the map it shows that they’re just on the other side of the road.
Very Impressed
Easy to use app! Easy to follow! Definitely recommend
Very bad app for cities
In Manchester in the middle of a city I was waiting for more than 20 minutes and nobody never responded, while Uber was there in 4 minutes, not worth waiting.
Driver
The driver turned up on time very smart clean car willing to chat good driver
Quick and knowledgeable
Really friendly. Really quick. Knew better route than sat nav. Well pleased!
Dropping rides
A few occasions now had drivers pick up my call when booking on the app, then all of a sudden the ride is dropped and surprise I have to wait longer for another driver to pick up the call. Think there should be a penalty for the drivers that do this I.e -cannot pick up another call for 10min or so.
But on the other hand I do have regular drivers and there are great and reliable and even they tell me they try to have picked up my call then all of a sudden it back on the system as someone changed there mind and through the call back.
But on the other hand I do have regular drivers and there are great and reliable and even they tell me they try to have picked up my call then all of a sudden it back on the system as someone changed there mind and through the call back.
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Price
Expensive
Drivers never arrive
App repeatedly claimed the driver had arrived, but he never arrived. Map also does not update in real time.
Finding a driver?
Since Veezu took over City Taxis in Sheffield it’s been getting worse and worse.
Book a taxi, the app will say it’s on its way, then it’ll cancel and start over.
This is every single trip.
Book a taxi, the app will say it’s on its way, then it’ll cancel and start over.
This is every single trip.
Prompt, reliable and great value.
Billy was the driver on only our 2nd use of Veezu. Great experience.
Good service
Nice good service,,, reasonable price
Pointless
Used a couple of times, not too bad if you call but using the app - tried a few times for collection on the app and no show each time, if you call they just say it will come soon. Twice left outside a pub with no way home, using a different taxi company that’s more reliable
Terrible
Constantly take bookings even though they don’t have drivers, but pretend they do. Leaving you hanging around for ages.
Quick to arrive
Clean & fresh smelling car & courteous driver
