The App is the worst!
… when I had a reward, it would disappear (before redeeming) it had like 2-3 times . And the system didn’t sync up with the computer at the cash register, meaning the cashier would just tell me it’s not there, when I had it on the app. It happened many times!
( Reward’s disappeared before redemption )
Food is great.
the App is a joke!
( Reward’s disappeared before redemption )
Food is great.
the App is a joke!
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Error validating basket - unable to place orders.
When trying to push mobile orders thru there’s an “uh oh! Error validating basket” error that prevents you from being able to submit orders. This destroys the whole point of ordering ahead and makes Velvet Taco more of a chore to order from. Additionally in the past the app kept “rejecting” my order and when I changed the card and tried it took; however when I got to the restaurant it turned out it actually took the card it “rejected”
And I now had two orders. Fix these system glitches. I wish yall would make the two tacos + nachos + drink a permanent deal too in addition to the current $10 offer. The economy we are in eve everyone’s prioritizing savings and deals so this is how you stay in the game!
And I now had two orders. Fix these system glitches. I wish yall would make the two tacos + nachos + drink a permanent deal too in addition to the current $10 offer. The economy we are in eve everyone’s prioritizing savings and deals so this is how you stay in the game!
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Amazing food. Non-Stop App issues.
Love Velvet Taco. Do not love the inconsistent App/reward/delivery issues.
Staff sometimes love you with a great tip. Sometimes they wouldn’t piss on you if you were on fire. Tipping may make it worse. Maybe it makes it better.
I sorta just show up and hope that my information isn’t sold to the highest bidder and I leave with a saliva-free dinner. Not sure what else to do as a consumer. I hope everyone is enjoying their night at this point.
Staff sometimes love you with a great tip. Sometimes they wouldn’t piss on you if you were on fire. Tipping may make it worse. Maybe it makes it better.
I sorta just show up and hope that my information isn’t sold to the highest bidder and I leave with a saliva-free dinner. Not sure what else to do as a consumer. I hope everyone is enjoying their night at this point.
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loyal and in love
we love the food, funkiness, friendly service and this app is fun and easy now we’ve used it a couple of times. way to go Velvet Taco!!
 substandard produce
The staff was great. I go to this location all the time sometimes when what a week, this was the only time where part of the food was in edible. The avocado was so hard that nobody could eat it and we had to throw it away on each of the four tacos.
Changed loyalty program
Gave customers and employees more work to do to collect dumb points. Must’ve been costing ya’ll a lot of money. The times I came in and spent $50 just because I had a free queso….hmm. I guess yall ran the numbers though 👍🤡
So many varieties!!!!
I love every taco! I wish the loaded tater tots would come back!
Nashville Tofu App
The app doesn’t allow you to sub corn tortilla on the Nashville Tofu taco
Great service
Fresh food, quick service.
App SUCKS
Positive comments here seem to be mostly about the food (it's good), but the app absolutely sucks. For some reason, you have to add a credit card repeatedly, then still get a failure at checkout. Online or with the app, they want you to tie your credit card to the restaurant for rewards. If you don't, you gave to upload a receipt, but you're also asked to key in the credit card and the app trias to save it. In the time it takes to mess with this app or website, you could walk over, order, and be home again. Velvet Taco's app is the worst.
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Couldn’t add a new card
Couldn’t add a new card, otherwise fine
I love VT
Best food I’ve ever haaaad! Yea!
App
Your app is terrible
Payment options
Anyway to add additional payment option other than gift and/or adding personal cards directly to the site?
Often Glitchy, Does Not Reflect True Wait Times
Was given a 10-11 minute ETA on the app, when got to the restaurant was given an additional 20-30 minute ETA on top of that. Had I of known that, I would have ate at home.
But this isn’t the first incident of having app issues. I’ve often tried to place orders ahead of time and the app glitches up, or I have to enter my card multiple times.
It definitely discourages me from ordering Velvet Taco with having an app that doesn’t work properly.
But this isn’t the first incident of having app issues. I’ve often tried to place orders ahead of time and the app glitches up, or I have to enter my card multiple times.
It definitely discourages me from ordering Velvet Taco with having an app that doesn’t work properly.
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Awesomeness!
I absolutely love the staff the food the atmosphere. Love that they are open late I work nights and everything always closed and I love my tacos.
Bring back the tater tots
I’m so sad. I need tots
Lots of glitches
Especially when there is a deal or a coupon, it just has bugs. The nuanced stuff does not work like it should. Outside of that, the app will order your food, if it’s standard.
Garbage App
Thanx is a terrible platform and always has errors with rewards. I will avoid all of the restaurants that use this platform for this reason. Toast is 100 times better and gives less errors. Food is great outside of this.
Forms of Payment
The app needs to be updated to accept Apple Pay as well as Discover payment
