A functional and reliable tool for traders and consumers
Crashing
Response from developer
Thank you for your feedback, and we are sorry to hear about the difficulties you are experiencing. A new version of the VERISCAN™ app was released recently, introducing a refreshed design and several user experience improvements. Please ensure that you have updated to the latest available version of the app. If the issue persists, we would be grateful if you could contact our support team at veriscan.support@mkspamp.com and provide your device model and iOS version so that we can investigate further. We appreciate your patience and thank you for bringing this to our attention. VERISCAN Support Team
Non-Functional
Terrible
Doesn’t work
USELESS!
Works well!
No back scan showing
impossible to use
App is a complete joke
Terrible app
Buggy
App not working.
Camera is blurry out of focus
No luck with 16 Pro Max
Very Disappointing
Response from developer
Thank you for your feedback, and I apologize for the challenges you’ve faced using the VERISCAN application with your iPhone 16 Pro Max. Do you still experience issues aligning the bar with the app? After consulting with our technical team, we conducted a thorough analysis and made updates to improve compatibility with the iPhone 16 family. These updates have been implemented on our servers, and you should now be able to scan your bars without experiencing alignment or image quality issues. We value your time and regret any inconvenience caused. Should you encounter further difficulties or require assistance, please don’t hesitate to contact our support team at veriscan.support@mkspamp.com. We’re here to help! Best regards, VERISCAN Support Team
Can’t even create an account !!!! I can’t even get a password !
Response from developer
Thank you for your feedback, and we are sorry to hear about the difficulty you experienced while trying to create a password in the VERISCAN app. Did you manage to successfully create your account since posting your review? Please note that passwords must follow these two simple rules to be accepted: 1- They can only include alphanumeric characters: letters (A-Z, both uppercase and lowercase) and numbers (0-9), without special characters or spaces. 2- They must be at least 8 characters long. For example: Valid passwords: Password1 (9 characters) abc123xyz (8 characters) MySecure12 (10 characters) Invalid passwords: Pass1 (only 5 characters, too short) 1234567! (contains a special character “!”) abc def12 (contains a space) We appreciate your patience and apologize for any inconvenience caused. If you are still encountering issues or need additional assistance, please do not hesitate to contact us at veriscan.support@mkspamp.com. We are here to help! Best regards, VERISCAN Support Team
Can’t register account
Bad experience
Hard to use camera
You can just use a QR code scanning app to authenticate them
Scan doesn’t work. Camera doesn’t work.
Response from developer
Thank you for your feedback, and we are sorry to hear about the frustration you have experienced while using the VERISCAN app. First, we would like to assure you that APMEX is indeed a reputable distributor and a trusted partner within the MKS PAMP GROUP. Your gold bars should work seamlessly with VERISCAN, and we are committed to helping you resolve this issue. Regarding the registration issue, while providing your name during registration is optional, it should still be captured correctly by the app. We apologize for any inconvenience caused and will review this functionality to ensure it works as intended. To address the camera and scanning challenges, please ensure the following: - Your bars are placed on a flat surface with good lighting. - Your phone camera aligns properly with the design overlay on the app screen (recent updates allow vertical and horizontal modes). - Your app is updated to the latest version, as improvements have been made to address blurriness and compatibility. If the problem persists, we would be happy to assist you directly. Please email us at veriscan.support@mkspamp.com with more details about your issue, such as your device model, iOS version, and any error messages you have encountered. This will help us resolve the issue efficiently. We appreciate your patience and look forward to assisting you further. Best regards, VERISCAN Support Team
