Viator Tours & Attractions User Reviews

Customer Experience

Positive experience54.7% of reviews
Neutral5.5% of reviews
Negative experience39.7% of reviews

~ Based on 1,065 written reviews from the US App Store.

What users say

Is Viator Tours & Attractions Safe?

Viator Tours & Attractions appears safe based on user ratings. AppsHunter Safety Score for Viator Tours & Attractions is 98/100.

This assessment is based on 279,100 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.8% of ratings point to a safe experience
0.6% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 279,100 App Store ratings for Viator Tours & Attractions.

Is Viator Tours & Attractions Legit?

Viator Tours & Attractions appears to be a legitimate app. AppsHunter Legitimacy Score for Viator Tours & Attractions is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Favorite Travel Planner

The best experiences that make lasting memories are found here! Thank you!!

Cordoba

Easy to use

Love Viator!

Everywhere we go we use Viator. Great selection, great service and prices. They make travel easy and fun!

Tours

Have used number of times and Viator tours have always been reliable true to description and flexible on scheduling. Great value for price highly recommend

So easy!

Such a great app and so easy to use. I’ve done so much more exploring since starting to use it because it makes it so easy to figure out awesome things to do wherever you are.

Not easy to use when traveling

Love the actual bookings, but when I need to login to actually get my tickets or information needed about my booking, it’s a wild maze to get into the app. I have lost a travel guide because the information was not provided via email…and being in a remote location trying to log in to contact the tour operator (because the information was not provided in the actual emailed information) meant I had to find a completely different mode of transport for a party of 14.
Please find a better way to login or gather information to account for times when travelers WiFi and connectivity isn’t great.
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Super appli

Grâce à l’appli, j’ai pu faire des super activités à des prix super compétitifs. Merci beaucoup

Great company

Always helpful

Do not use this

They are terrible and incompetent. We booked a tour for our family, they took our money but didn’t include my kid in the booking. So there weren’t enough tickets for us to tour the place we traveled thousands of miles to see. An unbelievable letdown. They gave us a partial refund though. To add insult to injury. Get your guides with a good company!
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Why have an app??

Booked a tour 3 months ago for a birthday gift for my husband. It’s now time to go on the tour, and every time I tried to view my reservation or pay for tickets on the app, I got an “Oops! Something went wrong” message. Finally figured out I could only access it from my Mac. Had to delete the app from my iPhone before using the link in the email from Viator to pay for and get my tickets.
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Not enough info

Not enough info given in listing is it called the listing

Response from developer

Hi , We're really sorry to hear that you feel this way. We take feedback like this seriously and would love the chance to learn more about your experience and see how we can make things right. Please send us a direct message or call us on (888) 680-1640 with more details so we can look into it and assist you further. Thanks for bringing this to our attention – your satisfaction is important to us, and we’re here to help! Best regards, Naoe

Easy!

Great!

Elvis

Very easy

Great app

This app makes it so easy to find and schedule a whole host of unique fun events when you travel. It’s my favorite travel planning tool.

Bad Discount offer

I received a $25 off coupon in email and when I tried to use it I was told it was not valid or expired even though the email stated it doesn’t expire for another 10 days

Pam G

I’ve used Viator in Spain and now I’m using it for Italy I trust the service.

Vacation

Excellent service

Fantastic Service

Viator reps have been able to assist in planning all of our Hawaii vacation excursions. They are professional & friendly. Thank you!!

Got scammed

We bought Colosseum tickets months prior to our trip. They send a message to go to a meeting point. We go to the meeting point and it’s a locked garage door. We tried to contact the guide, no answer. We call customer support and they can’t reach the guide either. Thankfully, customer support said they will refund it, but it’s still disappointing.
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Facilidade e praticidade

Empresa excelente com ofertas de passeios muito bons e seguros!