Cannot download paid software.
Love this, but can be glitchy
Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
Disappointed
Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
No live feed since app update
Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
Horrible
Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder.
Oh “just keep sending feedback and we will add it to the algorithm”?
For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse.
I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket.
Sometimes they close your ticket without replying.
Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders.
I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand.
DO BETTER.
Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
