Love this, but can be glitchy
Worked great for the first month or so. Then started having some issues with live view not working and videos not playing. Customer service was helpful with email replies. *I think* part of the problem was due to a new Plume WiFi extender we had installed, because the second I unplugged that things started working better. I moved the extender to a different room and haven't had as many problems since. Video has been working as it should. Live view works most of time now. Love the night vision. The only thing I would change about this is I wish it was 4K instead of 2K.
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Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
Disappointed
Waste of money. Everything behind a paywall 1 year after purchase. You won’t see any birds cause it only starts 10 seconds after it’s triggered. It also only takes a single image unless you subscribe. I’ve seen birds arrive to feeder and image or video is too slow. Garbage
Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
No live feed since app update
So we enjoyed a brief few weeks of live feed, until the app update came out. We have only had 2 brief live feeds since updating; when I try live feed, it just times out. I have uninstalled and reinstalled, my WiFi is strong, and the brief, 10 second video clips are frequent, so frequent really, that I have to silence them when I’m at work. I have repeatedly messaged support, and mostly just receive that same answers each time, which were, and continue to be unsuccessful. At this point, I feel like a refund is in order, as we primarily purchased this product for the live feed.
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Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
Horrible
I can’t figure out how this is rated 4.5. I would rate it 0 if allowed.
Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder.
Oh “just keep sending feedback and we will add it to the algorithm”?
For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse.
I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket.
Sometimes they close your ticket without replying.
Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders.
I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand.
DO BETTER.
Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder.
Oh “just keep sending feedback and we will add it to the algorithm”?
For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse.
I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket.
Sometimes they close your ticket without replying.
Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders.
I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand.
DO BETTER.
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Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
Live view not working
Please fix!!!!!!
Great update
latest update way better than old version. love it!
Update app
With the new app update the white light does not come on anymore at night been trying to figure it out with the help support team but they don’t have a clue they are now asking for my Amazon order information and I have given them the model number I think that should have been enough. I really think that they don’t know what the problem is????
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Disappointed
The app works without any bugs. I give it a three star because non-admins cannot view the livestream. This is extremely disappointing as we were expecting it to work for the family.
Impossible to share
I have been using Vico Nature for over one year. I wanted to share my wonderful experience with someone else. Sounds easy but next to impossible. Very disappointed
Good features but buggy
This has a lot of nice features on it better than the last camera birdfeeder. Looks like the app is fairly new and there are some bugs in it such as when I go to scan the QR code from my family‘s phone to add to my birdfeeder it just says invalid barcode.
App stopped working
This app was pretty good for the first couple of months I used it. As of yesterday it's pretty useless. I even upgraded to the paid version thinking maybe that was the problem, but I'm still not able to view any of my videos. Yesterday I was at least able to view the SD card videos but now those won't even work. It also makes me reset the filter to show "bird only" every time I try to view the videos. I did love this while it was working so hoping they fix it soon. I am still getting notifications so I know it's recording, it just won't play any of the videos.
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Good but could be better
This app isn’t my favorite. Y’all need to fix the buffering. I know it’s not my WiFi cuz the camera works and it notifies me, but when I try to watch the live feed it just spins. Total bummer because that’s like the whole purpose.
App is SLOW
There must have been a recent update because the app became very slow. You get the spinning wheel of nothing happening while it tries to connect so you can watch the video. It takes so long that I give up. I used the be able to view videos quickly and enjoy the experience; I hope they fix this issue so it doesn’t render my bird cam useless.
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COMPLETE FALSE ADVERTISING
I would put zero stars if i could, but putting a two star review makes it harder for these greedy companies to hide your review. It was never mentioned ANYWHERE when i bought my bird feeder that i would have to pay a SUBSCRIPTION for an item i already own!! i can’t believe companies are allowed to lie like this. Save your money!!!!!
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New app sucks
Connection is better on the new app but the rest of the features are not working. I log feedback and never hear back, detects a bird but can never even guess a species or gets it wrong, sometimes doesn’t even detect a bird. Doesn’t work for hummingbirds AT ALL but comes with a hummingbird attachment. The thumbnail picture shows a bird that the video clip doesn’t show. I’d rather have the old app back over this junk. Please fix it I loved my video bird feeder but the app is infuriatingly bad.
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Need to be able to add birds AI misses
Just got my first camera feeder 3 days ago and today has been the first crazy day of hummingbirds visiting. I’ve noticed it misses a lot of the birds, and hummingbird would be the most difficult. But it usually doesn’t recognize there’s a bird at all even for some finches and birds in the background at other closeby feeders. So at least adding the ability to add that info in myself would be great. Would also be nice to see adding male/female. Or even IDing the same distinctive bird like the RB Grosbeaks with different patterns. Also I already captured a bear attacking the feeder for sunflower seeds and it held up well. Not app related but it did let me see that massive goofball stealing the birds food! 😂
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I wouldn’t buy any bird house with this app
The video quality of this app is so bad it’s not worth having the bird house any more. If you want a video bird house make sure it’s not connected to the vico apps. The old vico used to pick up deer at night. This new one can’t even show a bird clearly in the feeder. They forced us all to move to this app and it makes me want to smash the bird house. I wish I never bought it.
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It has a few new problems now…
First of all the bird feed stuff confuses me so much it is just this huge image that takes up almost all of my screen and I don’t know how to go to the calendar image thing without tapping “bird feeder detect motion”notification. Also the live screen’s full screen can be better, the option for alarms and etc take a bit too much space, which reminds me that the squirrel alarm noise does not help at all whenever a squirrel (somehow😒) gets on the bird feeder I press the alarm and the squirrel doesn't even flinch. I love the new look though it no longer looks like a boring utility app!
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Good App but needs improvement
The app works much better from cloud than from the memory card. Accessing the card is slow and can drain battery due to buffering wait time. Viewing from cloud works much better. You can not download the videos from either the cloud or card reliably as they stall and stop before completing the download. Even trying to download a small 10 sec video doesn’t complete.
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Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
Frustrating
Nothing seems to work after moving to the new app. Videos won’t load, I’m constantly being kicked out saying session expired. Trying to get help is exhausting and frustrating.
