Other App was better. Unnecessary
New ui for bird feeder is annoying and more cluttered while adding nothing new. Very obviously vibe coded too. These guys dont even have the respect to type out a message here that isnt automated. No will not contact your email. Get a real human to fix your horrid app
Latest firmware doesn’t update
Very frustrating how latest firmware won’t actually update! Spending days trying to get it to function without success.
bad
app trying to get live view, forgetaboutit never hooks up unless you climb up and turn camera off and on
What is this in your agreement?
8. Service Eligibility/Parental Advisory
Use of the Vicohome Nature Services requires that your Vicohome Nature System has access to an always-on, broadband internet connection. To enable the Vicohome Nature Services all Vicohome Nature Systems must be registered at Vicohome Nature apps, such as the official Vicohome Nature iOS and Android apps. THE Vicohome Nature SERVICES ARE INTENDED FOR USERS WHO ARE AT LEAST 18 YEARS OF AGE OR OLDER. BECAUSE THE Vicohome Nature SERVICES MAY PROVIDE ACCESS TO VIDEO OR IMAGES THAT CONTAIN EXPLICIT CONTENT INCLUDING DEPICTIONS OF VIOLENCE, SEX OR SUBSTANCE ABUSE. PARENTAL DISCRETION IS ADVISED FOR ALL USERS UNDER THE AGE OF 18.
Use of the Vicohome Nature Services requires that your Vicohome Nature System has access to an always-on, broadband internet connection. To enable the Vicohome Nature Services all Vicohome Nature Systems must be registered at Vicohome Nature apps, such as the official Vicohome Nature iOS and Android apps. THE Vicohome Nature SERVICES ARE INTENDED FOR USERS WHO ARE AT LEAST 18 YEARS OF AGE OR OLDER. BECAUSE THE Vicohome Nature SERVICES MAY PROVIDE ACCESS TO VIDEO OR IMAGES THAT CONTAIN EXPLICIT CONTENT INCLUDING DEPICTIONS OF VIOLENCE, SEX OR SUBSTANCE ABUSE. PARENTAL DISCRETION IS ADVISED FOR ALL USERS UNDER THE AGE OF 18.
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Yeah, not good
The app is not great. Nested confusing windows (no pun), confusing tools, clearly made by someone who does not speak English. Also sharing with others is confusing too. If there’s no updates I’ll dump it.
Don’t waste your money
I’ve had this bird feeder and the associated app for over a year. Most of the time if it’s connected to WiFi it doesn’t recognize birds and when it does it doesn’t recognize species. The WiFi comes and goes but I don’t have any issues with other devices. I won’t renew and I suggest you don’t waste your money.
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Cannot download paid software.
My wife purchased this as a Christmas gift to me in December 2026. I’m beginning to think this is a piece of junk. I have tried to download the paid for the bird identification software but keep getting the message that my payment method failed, even though I hadn’t entered any credit card info. I cannot open the “Acount information”, nor go I get decipherable no responses from the company. Anyone have any suggestions? Please respond to my request.
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Bird cam is AMAZING
The camera was easy to pair and looks amazing thank yall!!!
Horrible
I can’t figure out how this is rated 4.5. I would rate it 0 if allowed.
Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder.
Oh “just keep sending feedback and we will add it to the algorithm”?
For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse.
I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket.
Sometimes they close your ticket without replying.
Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders.
I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand.
DO BETTER.
UPDATE 8/16/26
Currently I have 2 open cases, per your suggestion. One was a repeat response where you told me the exact same thing as every other response. Clearly they don’t read all previous interactions. Then in typical fashion you closed the case without a resolution.
My other case had been almost 4 days since I have received a reply.
Will stick to my zero star rating until this is fully resolved.
Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder.
Oh “just keep sending feedback and we will add it to the algorithm”?
For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse.
I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket.
Sometimes they close your ticket without replying.
Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders.
I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand.
DO BETTER.
UPDATE 8/16/26
Currently I have 2 open cases, per your suggestion. One was a repeat response where you told me the exact same thing as every other response. Clearly they don’t read all previous interactions. Then in typical fashion you closed the case without a resolution.
My other case had been almost 4 days since I have received a reply.
Will stick to my zero star rating until this is fully resolved.
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Bird feeder
Great product. We enjoy the feeder so much.
Love this, but can be glitchy
Worked great for the first month or so. Then started having some issues with live view not working and videos not playing. Customer service was helpful with email replies. *I think* part of the problem was due to a new Plume WiFi extender we had installed, because the second I unplugged that things started working better. I moved the extender to a different room and haven't had as many problems since. Video has been working as it should. Live view works most of time now. Love the night vision. The only thing I would change about this is I wish it was 4K instead of 2K.
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Love the bird cam!
Updated review: previous issues with the app not connecting to the bird cam have been resolved. I really enjoy watching the birds and seeing species I didn’t know were in my yard. This turned me into a bird watcher and now I have 7 feeders!
No AI identification of birds
I have yet to have the app identify new birds. I have to look them up online and I’d them myself. Then the app tells me about the bird. I’m on the monthly plan and if this is how it works I may as well not use it. Advise or solution please?
Regret the purchase that led to this app.
This app works with a bird feeder camera I purchased. Camera is great app is terrible. Everytime it sends a notification of activity it also logs you out. So annoying.
Disappointed
Waste of money. Everything behind a paywall 1 year after purchase. You won’t see any birds cause it only starts 10 seconds after it’s triggered. It also only takes a single image unless you subscribe. I’ve seen birds arrive to feeder and image or video is too slow. Garbage
No live feed since app update
So we enjoyed a brief few weeks of live feed, until the app update came out. We have only had 2 brief live feeds since updating; when I try live feed, it just times out. I have uninstalled and reinstalled, my WiFi is strong, and the brief, 10 second video clips are frequent, so frequent really, that I have to silence them when I’m at work. I have repeatedly messaged support, and mostly just receive that same answers each time, which were, and continue to be unsuccessful. At this point, I feel like a refund is in order, as we primarily purchased this product for the live feed.
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Horrible
I can’t figure out how this is rated 4.5. I would rate it 0 if allowed.
Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder.
Oh “just keep sending feedback and we will add it to the algorithm”?
For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse.
I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket.
Sometimes they close your ticket without replying.
Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders.
I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand.
DO BETTER.
Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder.
Oh “just keep sending feedback and we will add it to the algorithm”?
For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse.
I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket.
Sometimes they close your ticket without replying.
Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders.
I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand.
DO BETTER.
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Response from developer
Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback!
Over priced
The App and camera work well. However, they only function decently if you purchase the Plus subscription plan, which is vastly overpriced. I would be happy to pay for a basic subscription without all of the bells and whistles featured in the Plus plan.
Total trash
The app is trash and so is the help. My wife is the authorized user and we followed all of the steps and even followed the troubleshooting steps and I can’t see the live camera or watch videos at all. The help chat is not helpful. They have no idea what I’m talking about and tell me I need a subscription, which is NOT true. Scam. Trash. BS. Garbage. 1 star is too much. What a total waste.
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Garbage Product
This will notify you if a bird farts, but will not notify you if there’s actual movement. In addition, it will not connect. Constant restarting, constant charging, and constant disappointment. Do yourself a favor and look elsewhere!
