VidyoMobile User Reviews

Top reviews

Garbage app

This app is pure trash. Either you can’t connect at all or the app just crashes upon startup. Unfortunate but completely on brand that UPMC uses this for patient visits!

Why

Why would I want a separate on-screen keyboard from my usual one? And why would I want it to look like THAT? If Skype or Zoom is Windows 10, this app is Windows 95.

Poor connection ability.

My counseling office uses this app to meet with their clients. Everytime i try to log in to meet with my counselor it takes 20+ minutes to login and i give a least ten minutes ahead to login and stuff. I dont know if the app developers need to give this app an update or what but everyone is saying this works great for ios but it doesnt for mine. Very disappointed
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Not good for this pandemic

I am forced to use this app for work. When this is compared to other video portals, it is absolutely the worst.
The app constantly crashes, it’s not easy for my clients to install, and it doesn’t have needed features such as virtual backgrounds or the ability to share sound with the screen share.
Im not sure who made this app, but It’s not the best for what we are doing in 2020-2021.
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Portal???

Cant get anywhere on this app. My kid’s doc asked me to download to use for telehealth Appt but as soon as I bring it up it asks for a Portal(!?) and it won’t let me do anything else!

Still buggy, poor connection, no features

All in all, this is a pretty terrible app with terrible connection. Super limited in functionally, you can basically connect sometimes and mute yourself, but that’s it. Can’t see who all is in a meeting (you can see a few of the people), can’t share screen well, can’t mute others. It’s like they got a few customers, then stopped development, and happy just collecting a few bucks because big companies don’t change eco systems that fast.
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Chemo class on VidyoMobile

Not in sync with instructions given verbally: “Well send the email all you do is click on the numbered link” No such link appeared, needs improvement.

Worst app ever

Was sent this link to be able to do court over a video conference. Was never able to join. Kept saying joining and then would get no response. Can’t get connected to anything. Awful experience. Wasted 45 minutes trying to get connected

Bogus app

Does not work!!

Worst app

Was told to download by the hospital my grandpa is in. They set up a call time, sent the link, and it never lets me join. I’ve continually tried to “join” for the last two hours, thinking too many people may be in at once, but it never goes through. Glitches or what — This is unacceptable. Especially when the hospital is using Vidyo as their main form of contact for families and dying patients. Will never use or recommend this app to anyone.
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Constant failures

I’ve had to give up on this program multiple times due to “general failures”. Doximity video calls much easier for physician patient connections. Laptop interface is bad with very small window/font size. Seems like this is still in beta test mode.

What the heck

It wouldn’t let me get into conferences that were unlocked. It loaded for 5 minutes and said; “unable to join locked conference’ FIX THIS PLEASE

It sucked

It was awful, literally could not get past the first screen.

Works well

I have used for some time and it works well

Can not control meetings on iOS

Very weak app. Missing key features in iOS

Works but Missing features

Joining a meeting was easy, but on iOS at least, the button with the person icon (attendee list?) did nothing (as another reviewer noted 6 months ago) and there was no way to participate in chat with the presenter. It must have been an option on a laptop or other devices, but I found no way to do that on the phone.
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Not optimized for iPhone X

Vidyo interface is outdated and not optimized for iPhone X.

Can’t access features

The video stream is usually good quality, but I can’t see a list of names of people on the call (the button does nothing). I cannot share my screen, however I understand if the last point is a limitation of iOS. Would really appreciate an update including these features.

Base cert issue

Ever since new base cert applied in v 2.2.6, receive error message "unable to resolve server address" when entering portal FQDN. Cannot even get to login screen. Change base cert in iOS version!!!

Fails to join meetings

Reports operation failure: general failure... helpful.