Absolutely Horrible
Don’t download this app. Once your money is here, ITS STUCK. You can’t even link your bank account as it falsely states on WU’s website… and you can’t use the virtual card as it falsely advertises (not even for online store purchases). Hopefully you see this before you get locked into the mess. This was the difference between homelessness and a hotel for me and I can’t access the cash. Shame on this company. I hope they’re all sued for false advertising!
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HORRIBLE
Do not use this app if you are trying to get money into your bank account. It is confusing, it won’t let you connect bank accounts, and then you end up having to send the money to yourself in chunks of $999 months with days in between. TERRIBLE APP TERRIBLE SERVICE
Terrible app
I downloaded this app to avoid going to physical locations to pick up money sent to me. After signing up, I tried to add my bank account to transfer my money to, but the app won’t let me do it. I had a terrible experience. Download this app at your own risk!!!
Horrible APP(don’t download)
If I could leave zero star review, I would. Just downloaded the app trying to receive money here and I can’t connect to my back for a direct transfer, also way too many glitches, idk why they don’t do anything about this. Absolute waste of time
Very bad
I This is one of the worst financial apps I have ever used. I have money in my account, but I cannot withdraw it because the app is full of bugs. The bank selection screen opens, but none of the banks are clickable. Even the Help section does not work.
I restarted my phone, reinstalled the app, and tried everything, but nothing fixed the problem. An app that handles people’s money should be reliable, but this one is not.
The developers need to spend much more time improving this app. It is frustrating, unreliable, and unacceptable for a financial service. I cannot recommend it until these serious issues are fixed.
I restarted my phone, reinstalled the app, and tried everything, but nothing fixed the problem. An app that handles people’s money should be reliable, but this one is not.
The developers need to spend much more time improving this app. It is frustrating, unreliable, and unacceptable for a financial service. I cannot recommend it until these serious issues are fixed.
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Don't download it
A lot of steps, agreements, upload of documents for nothing!!! The app always gives you the same error message: technical issue, try again later.
Absolute Scam
I attempted to use this app in order to receive some money that was sent to me without having to go to a physical location. I signed into my existing WU account, but had to update some of my personal information since it had changed. After going through setup nonsense, I got an error message saying “Your wallet sign-up was unsuccessful.” No reason was given, and chatting with customer support was useless. They gave excuses instead of fixing the problem. After reading the reviews and finding out that you can’t even add your bank account to transfer the money to, I’m glad I didn’t try to continue my efforts to fix the situation. I immediately deleted the app. It needs to be removed from the App Store completely, and the company needs to face consequences. Don’t walk, RUN AWAY from this app!!
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Trash
App is horrible, virtual card doesn’t work, was told to make purchases the cashier needs to sign for it by customer service, unable to transfer money, the whole concept is trash. Do not use, you have been warned
DO NOT USE TO RECEIVE
I thought that this would be a seamless process through the app but it has been a nightmare. You’re not able to add your bank account to receive your funds and when you call to address the issue you will be passed around to multiple people and then told it may get resolved in 20 days. I’m on day 1.
AWFUL APP
I read up on Google about this app before downloading to get my Western Union transfer. The description was inaccurate. Customer service is nonexistent and they are now holding my money hostage that was transferred as cash. They won’t let me transfer it to my chime account. They won’t let me transfer it to my Apple Pay saying that I need a physical card in order to do that. I don’t have time to wait for a physical card as the $ was sent for an emergency. using this app was a huge, huge mistake. asked to speak to a real person and all they give you is AI in the AI doesn’t even answer your questions. absolutely horrible app if I could give it less than one star, I would stop lying to people and holding their money hostage.
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Worst money transfer service I’ve ever used!!!
I transferred money to my bank account through Vigo Money back in April, and it never arrived. Months later, nobody can tell me where my money is. They keep claiming the funds left their bank, but my bank never received them.
Customer service is completely useless and just repeats the same excuses without solving anything. It’s unacceptable that a company handling people’s money can’t track a transfer or take responsibility.
Avoid this app at all costs. If your money goes missing, don’t expect any help. I’m still waiting for my funds.
Customer service is completely useless and just repeats the same excuses without solving anything. It’s unacceptable that a company handling people’s money can’t track a transfer or take responsibility.
Avoid this app at all costs. If your money goes missing, don’t expect any help. I’m still waiting for my funds.
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Horrible app.
If your someone who’s trying to avoid going to stores all the time to recive your money dont download this app because I also tried doing that, the app won’t let you receive direct money transfer my app has everything right. But still won’t work and I tried speaking to multiple people who work there and all they do is file a case that takes up to 1 month for them to reach back to you instead of just fixing the problem there. Don’t waste your time downloading this bs!
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Unhappy user
Scam app, won’t let you transfer your money. Their whole goal is to keep your money in the account for as long as possible
Personal Information
Takes all your personal info and does not let you create an account.
Sucks
This app is useless and customer service sucks. My money has been on the app for a couple weeks because the card keeps declining when trying to use it. Used 300 and it wouldn’t let me make any more transactions cause it exceeds the limit. How tf you get a spending limit? Again, useless app
Useless app
Can't even get past setting it up.
Worst app ever
This app is a complete fraud. It don’t work. It keeps logging you out whenever you log back in and customer service is no help. I repeat do not download this app. It’s a waste of your time and it’s frustrating as everyone in the reviews are saying they won’t even allow you to reset your password
Horrible
Horrible.
I send people money, and they receive an SMS saying they can go to a Western Union store and pick up the cash. But when they enter the transaction number, it shows as invalid.
After that, they force you to download their app and get a virtual card, which has limited use and can only be used online.
I send people money, and they receive an SMS saying they can go to a Western Union store and pick up the cash. But when they enter the transaction number, it shows as invalid.
After that, they force you to download their app and get a virtual card, which has limited use and can only be used online.
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Scam probably
It made me upload my documents every time I signed in. This feels sketchy and I can’t in good conscience recommend this or not mention this bizarre behavior. The documents it wasn’t is your ssn and ids as well.
Scam
I have put my social in here and feel like I made a mistake. Because it told me it can’t make an account.
