Reliable App, but Refund Was Never Received
I had an issue with VI Hail where I had funds on the app and requested a refund when I no longer needed to use the app because we were leaving. I was told the refund was processed, but I never received it in my bank account. After multiple attempts to resolve it with support and being provided a trace number that my bank could not locate, I had to dispute the charge through my bank. The dispute was ultimately approved.
That said, the app itself was very reliable for finding rides in the Virgin Islands, where transportation can be limited and it was helpful in getting around.
I’m sharing this so others are aware to be careful when adding funds or relying on refunds through this app. Make sure you follow up closely and keep records of everything.
That said, the app itself was very reliable for finding rides in the Virgin Islands, where transportation can be limited and it was helpful in getting around.
I’m sharing this so others are aware to be careful when adding funds or relying on refunds through this app. Make sure you follow up closely and keep records of everything.
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Horrible 👎👎👎👎👎
Extremely overpriced for a 6 min ride I had to pay 22$ and that’s just not right. Taxing people on a tax free island is insane. This has to stop. This is nothing but money hungry nonsense! I can’t even get home safely without the weirdo drivers as well. Just horrible and overpriced!!!!!!🛑 The GPS also does not work. Mostly all the drivers don’t know where they’re going and that’s just ridiculous like why do I have to be your GOS when you have a phone and Google Maps on your phone. The drivers are very rude and slow. Unprofessional and beg for tips !!!
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Great Alternative to Renting a Car
This was our first time on the island so we did not feel comfortable renting a car and driving on the opposite side of the road. This worked out great. We didn’t have any issues getting a driver and all the drivers were very friendly. I thought the pricing was reasonable
Adequate
Rides are pricey when compared to similar distances with Uber in the mainland states. Experience can differ greatly depending on your driver, some were very friendly, others not so much. The GPS tracking could really use improvement when tracking my inbound driver after booking a ride. The ETA was never right and always took longer than anticipated. And as others have mentioned, there is a glitch where payment will not go through if you fund the exact amount for the ride. I would deal with this by funding an extra dollar or two with each balance reload. At the end of the day I’m grateful there was a rideshare service for my vacation to St Croix, but next time I will book a rental car instead.
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Best service
We loved this service! Felt safe the entire time and met so many great people. A lot cheaper than the taxis. Make sure to sign the petition!
