Horrible app
They make you jump through hoops, and it’s as difficult as possible just to sign up. App is hard to navigate. The app has a three star rating and that is way too generous.
They may have good food but they make it harder to find than is actually worth it.
Just go in person or go to a better store.
They may have good food but they make it harder to find than is actually worth it.
Just go in person or go to a better store.
To be here or not to be here
Almost to be found
Trash
The app constantly stops working. Don't have this problem with Gourmet Market!
Wallet crashes
Cannot complete wallet setup because app freezes and crashes
App Frozen
Has failed to work for at least the last 2 weeks despite 2 apparent updates.
A continuing failure
It just gets worse
Out of stock now becoming more frequent
App crashes frequently and despite an update 8 hours ago will not work
Courier service is either very good or like the last three day totally useless as new staff dont know where to go and give up with the quickest of excuses as to why yet again they fail to ring you. Failed to find you and give up and go home.
If I ran a business in such a poor way I would not last a week.
Out of stock now becoming more frequent
App crashes frequently and despite an update 8 hours ago will not work
Courier service is either very good or like the last three day totally useless as new staff dont know where to go and give up with the quickest of excuses as to why yet again they fail to ring you. Failed to find you and give up and go home.
If I ran a business in such a poor way I would not last a week.
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Great
Great app. Villa Market delivers on time every time. Well structured business
Groceries
I’ve been using this app for going on 4 years. I don’t really have any issues with the app with one exception. The “search” feature needs work. A number of items I can find in the store are nowhere to be found in the app. This is almost 2026 and the app’s search feature should be way more affective.
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SMS verificaiton broken
Unable to place orders as I am unable to verify with SMS. I contacted support about the issue and they stopped responding :/
No option for hour delivery
I was so excited to use the app, but there is not an option for hour delivery on my app. Also, it looks like it may charge to deliver; I don’t think that’s right if you spend over a certain amount at the store because a lot of things there are expensive since they’re imported.. Also, my app says delivery between 2 to 5 days.. I don’t see set times. Only on pick up in the store.. App definitely needs some changes and updates to fix these bugs..
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Refund process is bad -ended up no refund
Some items were not available in the store, but they can be purchased through the app. Every time you need to check if all items received match the order, if not, or if some missing, you have to contact the store for a refund “manually”. If you forget to do this, they don't care, they will take your money.
I believe this is poor service and an incomplete process in advance.
I believe this is poor service and an incomplete process in advance.
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The good and the bad
I’ve been shopping at Villa for 4 years now. I’m an American and buy a lot of their American products. They don’t have enough American products.and when they do they don’t buy the original version. No actual American cheese just cheap plastic cheeses FOOD. No original Welch’s grape juice…watered down Welch’s Grape DRINK. They need to educate their American food buyers. Then they haves things ie Clausons pickles or Pilsbury biscuits and all of a sudden for no reason … they won’t have it anymore. Many other problems.I’ve suggested about 12 products to start carrying and they haven’t bought one.
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It’s a good app
Works really well for me and the 1hr delivery has been very useful
Works well
I value using this app for groceries. Good communication, great delivery.
Ok
Compare to other shops apps from other retailers in Thailand this one is one of best. Support is working in chat. Have issues but all was resolved. Delivery with good packaging. Don’t have much complaints
App now very good
Since upgrades and improvements over the last year or 2 this app is now very good.
Super expensive
3 times more expensive than the regular market
It’s not available in chiang mai
Why you’re promoting your app in chiang mai
Your marketing team needs to learn more
It’s waste of advertising cost
Zero sales
It’s not available in chiang mai
Why you’re promoting your app in chiang mai
Your marketing team needs to learn more
It’s waste of advertising cost
Zero sales
Нельзя сделать заказ
Выдает ошибку без расшифровки.
Impossible to open the App
I have to erase and reinstall the App whenever I want to use it! I asked the online support and they answered that on their phone it works well…. Not very useful .
Your app
Your app still don't work!! Don't you check your updates?? Unbelieveable.....
