Doesn’t work
Try to open app , says time for an update , try to update . Message saying not available in your area !!
Cannot login on the app
Registered on the website with email and password. App only asks for phone number! No way to log in with the existing account. Useless- did they even test it?
Installation nightmare
This feels like an app design to a spec, but then not tested in the field. A nightmare to install. Probably because the coders want repeat work to fix it.
Not Easy To Use
Sat in the bar on The Village wifi.
Can’t register for the app. Problem. Tried three times and binned it. Not very user friendly.
Can’t register for the app. Problem. Tried three times and binned it. Not very user friendly.
Poor app poor Customer Service
Ridiculous that you have download app to get the benefits. Even worse when the staff don’t know what the rewards are and give you incorrect items and then blame you.
Pointless Literally
This app started off with a points system which would fail to add points and I still haven’t been awarded dozens despite asking. As of 20 January 2025 they’ve (Village Rewards) have given up on the points system, removing any incentive to actually spend money at the hotels, rendering the app totally useless, other than a 5% saving on food and drink, which is nothing these days. When taking into consideration. The price and quality of the food this app is a busted flush.
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Useless
Keeps failing to load, tried everything to resolve.
Text obscured
When clicking on an offer, the text is cut off. Very no frills app which is hard to find out what you need.
Great for Offers & Discounts
Check the app regularly as offers & discounts come in all the time.
It’s all stuff that you truly would use & they are family friendly too.
It’s all stuff that you truly would use & they are family friendly too.
Rewards
Amazing Rewards
Points
Never opens when I need it
App is broken on WiFi
When on WiFi I get a message that the app could not open. Very poor that it does not work when in WiFi!
The app seems to work when using cellular data.
The app seems to work when using cellular data.
Broken
App frequently doesn’t work - have to delete it and reinstall it most times I want to use it.
Designed by 5 yr old?
App feels like something done by a child or in the 90s. Geez
Why do I need an app to get £1 off a pint?!
I don’t understand why there is no other option than downloading an app, like showing membership card etc? Or why this isn’t part of the gym app? So stupid that we can’t use the app to get into the gym (need a card), but can’t use that card to get the discount at the pub? No body cares about the other discounts or earning stupid points!
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Great deals
Great atmosphere
Awful.
This is an absolutely awful all, that does not update your visits. Myself I’m stuck in 9 dispite attending more than that. Sort it out.
App is a lie
They just want to cancel membership 20% discount. This is all about. The app is a lie. Will cancel the membership
Demented
Absolutely demented. Relied on a phone number on my account from years ago. Was the same number as my wife’s, wouldn’t accept a new number. Went through rigmarole of installing then the code didn’t work anyway.
Trying to fix a problem that didn’t exist in the first place for the benefit of some marketing twerp.
Trying to fix a problem that didn’t exist in the first place for the benefit of some marketing twerp.
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Just won’t open.
Sadly not been able to use app. Loading error everytime. Update and fix required.
