Brand new app
New design works a lot smoother than before
Useless
Have to log back in every time you launch the app. No Face ID ??
Makes it impossible to do my job from my phone..
Constantly getting logged out every time I close the app. When the app is finally open I can’t use any functions without having to wait 10-20 seconds because of the lag. I’m on an iphone 16 pro max and the functionality is nonexistent.
Updates always break it
Got the newest update, which good quality of life update and a step in the right direction but something always breaks. Now I don’t get push notifications, all of them are turned on.
New update July 2026
I updated the app & now my app crashes. Doesn't even open. I've deleted it many times and redownloaded & still doesn't work!!!!
I didn’t think it could get any worse
With this new update, I can tell that someone who sells cars is not the one who’s creating the app has no flow and is even worse with the newest update that they just get rolled out with. It’s horrible sales. People need something that smooth, simple and quick and that can respond to customers quickly. Bring back the old app version
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Incredibly outdated
Way too buggy, causes more headaches than it is useful. It’s 2026 there’s no excuse.
Updates helped
I appreciate the developers response to these issues. I have noticed a big difference and am editing this review to reflect that. Love the new July updates. Thank you.
Trash
After the newest update this app has been the worst possible app known to man. Would give negative stars if possible. You have to close the application after you send a text. The back button doesn’t work at all. Having to close your application after every communication is not only annoying, but very inefficient.
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Texting
I never could get the text on the right order using this app. I need to open on desktop
Bug fixes make the app unusable
App completely crashes. Updates shouldn’t eliminate operability on older devices. Totally can’t use the app.
Terrible
If I was managing the dealership I would not use this CRM. Mobile App is basic with limited tools really have to use desktop version to do anything.
Bug fixes make the app unusable
App only crashes
Useless
Signs me out every day then has me make a new password up. The dealership owner is all done with Vinsolutions. He’s canceling today
Every update makes this app worse
Pretty much useless at this point since you can’t even send template emails anymore. It logs me out every time I use it, so I always have to sign back in. Not sure what the point is.
Horrible app
Junk
Garbage App from Multi-Million Dollar Company
I wish my company would move to drive centric, or there was an alternative that is more along the lines of a Facebook, X, Instagram.
Want to work VIN from your phone effectively?
Good luck! If you go to the customers tab, it’s only your recents.
If you go to your “Leads” tab, it doesn’t give you an options to sort, or flag/mark into various categories like say - Reminders or Notes from Apple (or any other company really).
We can finally send videos! Except the quality sucks because it doesn’t use Apple’s Native Camera like Snapchat, Insta, etc. Half the time it doesn’t send, and it’s only through the add media, not from your gallery.
The messages could be solved by going to RCS instead of archaic SMS messaging, surely COX could work with Google for there platform to enable all message through there system to be as if they are from Google messages - enabling RCS.
The Layout, organization, and lack of features is just laziness because they have the market cornered. And I pray to god drive centric bankrupts this company like Netflix did Blockbuster
Want to work VIN from your phone effectively?
Good luck! If you go to the customers tab, it’s only your recents.
If you go to your “Leads” tab, it doesn’t give you an options to sort, or flag/mark into various categories like say - Reminders or Notes from Apple (or any other company really).
We can finally send videos! Except the quality sucks because it doesn’t use Apple’s Native Camera like Snapchat, Insta, etc. Half the time it doesn’t send, and it’s only through the add media, not from your gallery.
The messages could be solved by going to RCS instead of archaic SMS messaging, surely COX could work with Google for there platform to enable all message through there system to be as if they are from Google messages - enabling RCS.
The Layout, organization, and lack of features is just laziness because they have the market cornered. And I pray to god drive centric bankrupts this company like Netflix did Blockbuster
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App is terrible
Lots of bugs and issues. Now templates don’t work for email replies in app. Deleted and reinstalled. No change.
Terrible app
Every time I close the app, it requires me to re-log back in and send a verification code to my cell phone. Most irritating thing when I’m trying to actively text or email a customer through the app and I have to do this every time or it just doesn’t let me send the text anymore.
app sucks
cant even sign into it
