Violet - Digital Support

Violet - Digital Support

by Domotz Inc

3 ratings
3 reviews
Free

Details

  • Released
  • Updated
  • October 29, 2016
  • July 3, 2025

Features

Violet - Digital Support screenshot #1 for iPhone
Violet - Digital Support screenshot #2 for iPhone
Violet - Digital Support screenshot #3 for iPhone
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About

This app provides a streamlined way to request support for your smart home technology from your custom AV installer. It also offers features like parental controls, network security, and home presence detection to manage your connected devices.

1-tap support requests
Parental device control
Network intruder detection
Home presence alerts
Remote device power reboot
Internet speed diagnostics
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What's New in Violet

2.10.1

July 3, 2025

- Bug Fixes - Add disclaimer for Remove Management capabilities which may vary depending on the system

User reviews

DATA MINe

This app doesn’t limit it properly, all the internet on my devices just stopped working. Also the app tracks everything your phone does and sells it to internet companies. Read the terms and conditions very carefully

Buggy, complex and unfinished

As much as I like this app for a customer companion to help them monitor their networks, it’s no where near finish of it’s sister App Fing.

It’s filled with weird bugs, slow and too complex for most customers. Navigation should be at least as easy as the Domotz app but violet 2 seems undefined and hard to follow the layout.

I give it 2 stars because the features are all there however the interface to use it is unfinished.
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Violet v1 users DON'T upgrade

This version (v2) has a radically different emphasis when compared to the previous version. If you are a Violet 1 user then I would caution against upgrading.

The home dashboard gives much less information visible at a glance (no connectivity/bandwidth chart showing performance over time) no summary stats on bandwidth -you can only run one-off bandwidth / connectivity tests in the tools section.

Much more emphasis on end user control rather than overall network visibility. The setup process requires you to create 'user profiles' and assign devices to them.

If you're principally interested in managing end user personal devices, go for it - although there is one other big gotcha warning if you want to use the end user device blocking feature; Blocking is only available if you have a Domotz or Domotz Pro monitoring box on premise. If you rely on one of the NAS based agents for Synology or QNAP, this feature isn't available either.

If you're expecting an improved Violet 1 with new features, then be extremely cautious. Too many useful features are now missing.

Dealers should be aware that enabling Violet for a customer now costs money (uses additional 0.5 credits/month) over and above the credits used for enabling the reporting agent.

Generally a backwards step for the Domotz community.
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Developer apps

FAQ

How do I get started with Violet?

To use Violet, you need a special Login and Password which can only be obtained from your custom AV installer. Request access from your installer or contact info@getviolet.com for more information.

What devices does Violet support?

Violet is available for iPhone, iPad, and iPod devices, allowing you to manage your smart home technology across Apple's mobile ecosystem.

Is Violet suitable for all ages?

Violet has an age rating of 4+, making it appropriate for younger users to access with parental guidance, especially for features like parental controls.

How often is Violet updated?

Violet was last updated on July 3, 2025, indicating active development and regular improvements to its features and performance.

Can Violet help with internet speed issues?

Yes, Violet includes network diagnostics that allow you to see how fast your internet connection is performing, helping to identify potential speed problems.

Does Violet have ads?

No, Violet does not contain advertisements, providing an uninterrupted user experience for managing your smart home and requesting support.

What kind of support does Violet offer?

Violet allows you to request support from your custom AV installer in one tap for problems with your smart home technology, ensuring faster resolution.

How does Violet enhance network security?

Violet helps enhance network security by detecting and blocking potential intruders from accessing your network, and it alerts you to new devices joining.