Virginia National Bank User Reviews

Top reviews

Worst bank of banks

DO NOT USE! they will steal your money from savings and charge you for ATM use. There is no advantage to using this fraud of a “bank”. Many better options.

VNB app is easy to navigate!

I love being able to check statuses from my phone wherever I am. Easy to navigate and deposit checks too!

Great Bank

Always great service and very easy app to use

Update made app FUBAR

The app had few features but at least it worked. After the May 1 update, it is no longer usable for any purpose other than creating frustration. Loved Fauquier National Bank. Not happy with VNB.

Much better now. Not “full featured” but usable and accurate. Biometric log-in works and convenient.

Entrepreneur

Unable to login I get a request for update when I try to update. It goes to a Apple window, asking me to buy cloud memory.

Getting thru Learning Curve of VNB SW

WORKS Thanks All!

Login spotty

Facial recognition frequently not working

It works

It works ok but has issues with my VPN

Service

Service has been above and beyond expected

They’re doing okay

They definitely don’t care about their customers like the old Fauquier Bank. Everything is commercialized. The employees in Warrenton and Bealeton are awesome but VNB has lost the hometown service for sure.

Banking

Great banking experience. Have been banking with VNB ( previously Fauquier Bank) for many years and even w other options for banks nearer to me I still choose the home town bank !

Lock out

The app will lock your account if you do not frequently log in. This is very inconvenient because then you need to call them during business hours to have them unlock your account.

Slow log in but great overall

It’s great. Just sometimes it takes a moment to sign in and can be tedious when needing to sign in quickly. But the UI Interface is top notch and simple to use!

👎🏻

The Fauquier Bank was WAY better.

Passcode

Overall it’s been great but I miss not being able to use a 4 digit passcode like in the past

So convenient!

Love the app. It is so convenient to use

Face ID

Face ID doesn’t work often. Fix it please

Not good

When you switched to the new app, you made all the print very light colored, and tiny. Very difficult to see! And added more steps to things that were simple.

Poor

Remarkably erratic and undependable. Frustrating to useless.

Poor Function, Poor Design

This is the only bank of the several that we use that has such sloppy performance on all technological platforms, including this app. The recent “update” has left us unable to access features that were available previously from our mobile devices. As a customer who must bank remotely, VNB is giving me more and more reasons for switching to a more local-to-me bank.
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