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About

Connect with specialist medical experts for virtual consultations. Access exercise videos, track your progress, and receive support for your recovery. This platform is for patients referred by NHS services or private medical insurers.

Virtual outpatient consultations
Video and online appointments
Exercise video library
Progress tracking
Offline access to exercises
Appointment booking
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What's New in Virtual Lucy

2.24.4

March 23, 2026

This update adds support for Liquid Glass and includes minor bug fixes and performance improvements. Thank you for using the app.

User reviews

Don't bother, see a physio in person

Insurers need to stop with this virtual physio rubbish. How are you supposed to do an exercise properly of you haven't been shown how to do it by a professional who watches you and tells you what you're doing wrong? I've hurt myself several times trying to follow the videos in this app and others. It's cost-cutting garbage healthcare at its worst.
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TS

Won’t open

Unable to download or view any documents

No exercises listed and even the documents don’t work.

Pointless

Was sent link to this app by health provider. First off, it doesn’t contain my exercises, so that’s a fail. Secondly if you view your appointments it takes you to the website (login, MFA codes etc). That’s pointless - you don’t need an app to take you to a website. Thirdly, the appointments aren’t even there. 4th what’s the patronising picture of a woman as the logo about?
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Dreadful

Absolutely dreadful as far as exercises are concerned. The developers should check literally any other app (I recommend Bend) on how to make it easier to follow.

I have to work on one leg but the instructions don’t make it easy to work out which should be used for what in each exercise.

The measuring each rep is useless. What exactly am I measuring? The rep? A hold? All the above?

I also had exercises assigned to me that need equipment I don’t own, despite saying what I did have. Annoying.

Shall be feeding back to my physio.
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FAQ

What is Virtual Lucy?

Virtual Lucy is a platform designed to connect patients needing specialist medical care with the right experts. It offers virtual outpatient solutions through video and online consultations, allowing you to book and attend appointments conveniently.

Who can use Virtual Lucy?

This app is exclusively for patients who have been explicitly referred to Virtual Lucy™ from another NHS service or by their private medical insurer. It is not intended for general medical advice or for individuals under 18.

What are the key features of the app?

Key features include booking and attending virtual appointments with specialists, accessing a library of exercise videos for fitness and recovery, tracking your progress, and receiving additional support from the medical team. Exercises can be viewed online and offline.

Is there a cost to use Virtual Lucy?

Based on the provided information, the app itself is free to use. However, access is restricted to patients who have been referred by an NHS service or a private medical insurer, implying that the consultations or services facilitated by the app may have associated costs through those referral channels.

What if I need emergency medical attention?

This app is not suitable for emergencies. It is important to seek immediate medical advice from emergency services if you are experiencing a medical emergency. The app is not intended to directly diagnose any condition and is not for urgent care needs.