audio and video dont work
i had virtual visits on this app multiple times and each time there was no working audio or video on my phone. i had to do meeting w my doctor over an actual phone call. what does work tho for some reason is using headphones on an ipad instead of iphone.
Never has worked properly
I was told by my provider that this was the way to contact them and send them pictures, etc. but it does not work. This is not the portal that they had provided for me so what is this for?
Not great
Can't sign in never sends me a code to my cell phone.
Also, why are there multiple apps like, why is this app different from the one? I talk to providers and send messages and make appointments in? It'd be best to just have one app.
Also, why are there multiple apps like, why is this app different from the one? I talk to providers and send messages and make appointments in? It'd be best to just have one app.
Active hold screen
Overall, the system is very easy to use in the audio and video were good. However, when waiting for a practitioner, if that practitioner is late, then you’re just sitting on the screen telling you that they have been notified. After a few minutes you start to question whether you’re really still connected… It would be helpful if there was something active on that screen like a timer showing how long you have been waiting (or even old school hold music!)
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Terrible app
Terrible,terrible app! For all VM advanced tech you would think they could at least have a reasonable app. Their partners who use epic aren’t a hellava lot better but at least you can work around.
Can’t log in
The laptop version works fine. This version can’t find my email address and help from phone number give no help.
App is useless
It won’t let me log in with the email that I signed up with.
Worthless
No log in access. What a bust.
Not able to log in
My email address is not accepted so I can’t log in. Frustrating!! If I could give 1/2 star I would.
Can’t login
Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers.
Miserable
Won’t let me sign in with the email that I use successfully through the portal. It says there’s no such patient. And the link to my appointment won’t allow access to video except through this miserable app.
If I could give this zero stars, I would.
If I could give this zero stars, I would.
Useless App
Looks like their IT department is as useless as their service. Cannot get simple login functionality correct.
Can’t login
Same problem as mentioned before, app couldn’t find my login email, which I can use to log into the website. I deleted app, just going to use the website.
Email not found
I am getting email not found when trying to login, the same email address works fine when logging in from the VM website.
I deleted it
I used this app to look up an appt I wasn’t sure I’d made. It said “No appointments,” but the provider’s web app said I had one in 2 days. Glad I checked the web app. The app’s login process was counterintuitive, too, IIRC.
App doesn’t work at all
0/5
Disfunctional APP
Just does not work.
Doesn’t work
Says internet connection not strong enough, on WiFi and data. I have 1g internet, doubt that’s the problem. Dr office rude, blamed patient for non functioning app
Worst App Ever
Unbelievably crude. Stay with the VM Portal and sent links for a video consult. I used to work for VMMC and this app is just embarrassing.
Convenient for at home care
The app is a tad clunky to log into, but works perfectly for at home virtual visits with the provider. You have to schedule with VM directly since that’s not a feature of the app, but it worked swimmingly for me. I’ll definitely use the app again for appropriate issues.
