Ripped off
I requested cancellation in November 2025, and was ignored/rebilled for another 2 years. I was told today in their live chat with most likely a n AI robot that I will not be billed again. I could have used the money they sneakily got from me to buy groceries for my own family, and not theirs.
Worst app
I never rate apps but I’ll make an exception here for this particular slop.
App locks up regularly and the only way to fix is to fully remove the settings from phone. If you lose signal while using just delete the VPN from settings otherwise your phone becomes a useless brick.
Given the subscription fees I’m very disappointed. If I could zero stars I would.
App locks up regularly and the only way to fix is to fully remove the settings from phone. If you lose signal while using just delete the VPN from settings otherwise your phone becomes a useless brick.
Given the subscription fees I’m very disappointed. If I could zero stars I would.
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Terrible Customer Service
I signed up for this service for one year and cancelled my subscription. The next year I was charged again even though I cancelled it. I have tried repeatedly to cancel the service again only to receive the message that a representative would reach out to me, but I never received such a message and seem unable to cancel. I don’t recommend signing up for a service that wants to scam you out of money for making it so difficult to simply end your subscription.
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Excellent (&Real) customer service!
Of all of the online chat things, Virtual Shields’ customer service is right at the top, and they are REAL! Amanda helped me again, today😊. I often have had tough questions as technology is not my forté and each of them have been patient and very helpful for me, each time!
I have had VS VPN for just over 3 years, and the first year or so it was good, but afterwards, quite regularly, I would have to uninstall and reinstall, (although an easy process), but was quite annoying.
Summer ‘25 I started a chat, and it has been working marvellously ever since-I should have asked sooner!!
Also, Roku tvs don’t have VS as an available app, which is so……..controlling, but VS can direct you with that as well!
I have had VS VPN for just over 3 years, and the first year or so it was good, but afterwards, quite regularly, I would have to uninstall and reinstall, (although an easy process), but was quite annoying.
Summer ‘25 I started a chat, and it has been working marvellously ever since-I should have asked sooner!!
Also, Roku tvs don’t have VS as an available app, which is so……..controlling, but VS can direct you with that as well!
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Doesn’t work correctly
Sometimes I’ll go to use my phone and for some reason, the Internet won’t work at all. And I’m over here wondering what the problem is. So I eventually delete virtual shield and suddenly my Internet starts working again. For some reason virtual shield only works sometimes and then other times it totally ruins your Internet and will not even Connect so you have to delete the app in order for your Internet to work. I thought I was behind on my bill or something for my cellular data but no, it’s the virtual shield app. Also virtual shield doesn’t work with older computers. They lied and said it was going to work on my computer, but it absolutely does not.
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Reload everyday
I’m sure it’s my devices, and I appreciate having a VPN, but for the past few years, I have had to reload VS daily, every few days, or weekly, because it will not work, nor will my device work without it working! Very agitating!
DO NOT INSTALL
In order to delete your account, you must submit a “request for deletion”. Mine was done 6 months ago, and I was charged for another year, seeing as though no one ever did anything about it. As far as I’m concerned, this company is deliberately keeping accounts open in order to collect annual fees.
Top Quality and Price
I’ve been using VirtualShield for a number of years. I’ve been very happy with the service and price for my iPhone/droid/ laptops for both home and work. The support team have been great! Tom has always been very helpful throughout this time and a pro when it comes to any questions. Tom always makes sure I get the best deal on offer for my VPN needs. Huge thanks Tom!! Highly recommend VS as a provider.
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Assurance in device usage
I know my device is safe for usage & my information is safe whenever I have to stay in constant communication &/or whenever I have to travel to care for family members.
Charged my ( expired ) debit card somehow ???
Had had the service 3 years now, worked fairly well. My 2 year subscription was coming due. I received an -email ( action required your payment method has expired ) your at risk of cancellation, please update. Never updated my card info. My new card was charged somehow!!! Contacted customer service - no response. Contacted my Bank, cancelled my new card! Investigation pending!
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Not easy to unsubscribe
Idiotic system that requires you to “request” deletion of your account, no easy way to just cancel and be done. It worked as a VPN and customer support responded quickly and friendly, just didn’t do anything besides “make a ticket” when you contact them for cancellation.
Terrible
Works then all of a sudden your phone isn’t working unless you turn this off. Then it needs an upgrade but you have to not be able to use your phone before you figure it out. What a mess this VPN is.
Ripoff
I’ve had this VPN for 3 years & started having major issues with it (locking out of internet usage on iPads) over the last year after I did a two-year renewal. You can’t call & speak to anyone —horrible customer service. So you have to spend two hours troubleshooting on your own to no avail. For the computer unsavvy like me, it’s a useless effort. When I try to cancel & get a prorated refund on their chat, I’m told they can’t do it. I’m stuck with this until December 2025. RIPOFF!
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Refund
I had a debit from my bank to auto sign up for a rental I currently have a VPN from my employer how do I get my money back?
Update not working
This new update is not working. Fix it
From hero to zero
I have had VS for 4+ years and it started out GREAT the year over year this app keeps getting worse and worse and worse. It will disconnect whenever it wants it will have to be uninstalled repeatedly to get it to work. If you text support they want you to fix it yourself. Read some article that they can not even post a link that will open.
What a JOKE! DONT WASTE YOUR TIME AND MONEY WITH THIS TRASH APP.
Content creators really need to revisit their support for this app!
What a JOKE! DONT WASTE YOUR TIME AND MONEY WITH THIS TRASH APP.
Content creators really need to revisit their support for this app!
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Garbage app
This app slows your phone down by 80%. If it works at all. Straight rip-off. Waist of money. Go find a good provider because this isn’t one.
Useful. Sometimes. When IT feels like it
It’s usually when it feels like it. Not even half the time IF you can login. There’s no way to contact anyone when you can’t login due to reasons that don’t have to do with you but now we have to deal with.
Strong source
I’ve been using this Vpn for a year now and it’s amazing connect to anything I’m doing give me strong and fast links easy for my work keep it up and make it more consistent and productive I enjoy using it
God Family Country
It works great for me. I been using it for two years. I would buy it all over again.. there helpful and easy to use.
