Service
Can never find my messages. Only get information about leisure activities in Northern Ireland whereas I live in London! All very strange.
Really difficult app
The membership itself is brilliant but the app is really difficult to use
Terrible App
This App is frustratingly complicated and user unfriendly.
Classes
Classes are brilliant and the people who run them are so friendly and classes are easy to book
Not great
Often displays 30+ notifications on the app icon just for one notification. Days of the week dont update unless you completely close the app. Why cant the app notify you when on waiting list instead of having to rely on a delayed email? Not a great app overall.
Dundonald ice bowl
Am I being silly? Does the app not have the option to book for dundonald ice bowl? Cannot book skating online it doesn’t show any slots available and here there’s no option?
Ice skating section missing
Where is the option to book ice skating on the app?
App not very user friendly
Navigation of the app is poor and it is not very user friendly. Also how come you can’t book bowling on the app or ice skating?
Useless
I cannot access, cannot get in, repeatedly requested new password but no reply
Terrible app
Proving impossible to register and log into my account.
I’d imagine the direct debit will work perfectly though.
Seriously, get it sorted. Very poor indeed!!
I’d imagine the direct debit will work perfectly though.
Seriously, get it sorted. Very poor indeed!!
Poor design
It is so difficult to do the simple task of taking the kids swimming! Really puts me off going!
Jacqueline Farr
I am a Vitality member. I attend the water aerobics and also the water Zumba.
As a paying member each month I am finding that the classes r getting booked up before I can get a chance to book.
Because of my health issues I cannot use the other facilities that you offer. I am finding that a week would pass without me being able to book a class as they are all booked and there are no spaces left. Even when I set my alarm to go on line to book for the following week I lose out.
I received an email to inform me of additional class during the mornings. I have still to see these new classes on the booking app!
The amount of people on the waiting list is quite large especially for this week. I cannot get booked so therefore I’m paying my fee every month. But what for?
Can I suggest that the management should rethink these aqua classes. They need to increase the number of people in the classes if they can or put on more classes to suit everyone. I can attend mornings and lunch times and I know that a lot of ladies can also do this.
Trusting my dissatisfaction can be rectified
Kind Regards
Jacqueline
Mobile 07740019600
As a paying member each month I am finding that the classes r getting booked up before I can get a chance to book.
Because of my health issues I cannot use the other facilities that you offer. I am finding that a week would pass without me being able to book a class as they are all booked and there are no spaces left. Even when I set my alarm to go on line to book for the following week I lose out.
I received an email to inform me of additional class during the mornings. I have still to see these new classes on the booking app!
The amount of people on the waiting list is quite large especially for this week. I cannot get booked so therefore I’m paying my fee every month. But what for?
Can I suggest that the management should rethink these aqua classes. They need to increase the number of people in the classes if they can or put on more classes to suit everyone. I can attend mornings and lunch times and I know that a lot of ladies can also do this.
Trusting my dissatisfaction can be rectified
Kind Regards
Jacqueline
Mobile 07740019600
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Terrible
Having recently signed up as a family of four trying to navigate the app to book all family members is extremely frustrating. Looked liked I had linked all family but can only book classes etc for myself. Not very user friendly. Yes I can see classes, opening times etc but booking is a nightmare
Excellent but no table tennis booking!
Great membership, great app design…. But NO table tennis option for any of the activity centres! There’s badminton and “pickle ball” (whatever that is) but no table tennis option on any of the locations (which all have table tennis!) I wouldn’t be surprised if a few other options are missing too. Get a membership though, it’s well worth it.
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Shocking
Clunky, unresponsive and slow. Can’t manage family accounts. Waste of time
What a mess
Not very user friendly. Booking a class and waiting list is a mess and that’s the easy part.
Booking the pool is a whole new confusing and unusable experience.
Having to scroll through dozens of classes for every leisure centre in the area to find a class in my area is too much, why can’t I just select the centre I want to use. Time consuming and frustrating.
Booking the pool is a whole new confusing and unusable experience.
Having to scroll through dozens of classes for every leisure centre in the area to find a class in my area is too much, why can’t I just select the centre I want to use. Time consuming and frustrating.
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Decent App, needs work
It’s decent enough for the main classes, for some reason it crashes every first opening and if you leave it open for longer than 30 secs and are just scrolling around. I like the integration with my calendar. The kids section and booking is pretty useless to navigate or gain info from but that’s a lot to do with how the leisure centre works and how their staff communicate also. This app has potential just needs to be more user friendly and stop crashing.
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Worst app ever used
This has to be the worst app to use. As A family pass user, it is very awkward to work through the app without having to log in and out constantly to book kids activities. Trying to book the leisure pool is even harder. Unable to utilise the membership due to the inadequate app!
