Better than every other option
I have used several apps over the years and Transcendent is by far the best solution I’ve ever seen. There are a ton of features! Basic functionality is intuitive. Advanced features may take a while to learn just because there’s so much available.
On top of what you would expect, mainly viewing and recording video, you also have the ability to control a significant portion of the NVR settings through this app. There are some things that still have to be done through the NVR itself, but I think that’s how it should be as well.
There have been times when the app needed updates, but calling Vitek Tech Support they have always had an answer, or work around, or have gotten back to me in short order with Solutions they’re small enough company that you can almost always get a hold of somebody quickly
On top of what you would expect, mainly viewing and recording video, you also have the ability to control a significant portion of the NVR settings through this app. There are some things that still have to be done through the NVR itself, but I think that’s how it should be as well.
There have been times when the app needed updates, but calling Vitek Tech Support they have always had an answer, or work around, or have gotten back to me in short order with Solutions they’re small enough company that you can almost always get a hold of somebody quickly
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Insultingly terrible app
I've probably reviewed this app three times and every time it somehow manages to be worse than the last time. The issue these days? It refuses to accept my (correct) login information.
Vitek is a scam company that exists exclusively by bribing local installers to use their garbage over better options.
Vitek is a scam company that exists exclusively by bribing local installers to use their garbage over better options.
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App crashing
This app actually works really well and has for over a year for me. As of recently, it continues to crash. I’m having to open it up for five times every time I go to use it due to it crashing. It is an amazing quality app, I just wish it was running better.
Frustrating experience with connectivity and outdated interface
The app frequently loses its configuration settings without warning, requiring us to reconnect and reconfigure from scratch. This often means scanning the QR code from the receiver again — which is impossible when you’re away from home, effectively locking you out of the system until you return. It’s incredibly frustrating, especially when traveling.
Additionally, the app’s user interface feels outdated and clunky, more like something from 2019. In today’s tech landscape, apps should see noticeable improvements in usability and reliability every 12–18 months — if not sooner. Unfortunately, this one seems stuck in the past
Additionally, the app’s user interface feels outdated and clunky, more like something from 2019. In today’s tech landscape, apps should see noticeable improvements in usability and reliability every 12–18 months — if not sooner. Unfortunately, this one seems stuck in the past
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Barely works
This app/cameras barely work. Half the time i can’t even load my cameras, and It logs you out. If i can rate this a half star i would.
User Interface and connection
User interface and connection are terrible the company won’t spend money on developers to update it appropriately, maintain good connectivity and easy to use user interface. Poor dev tech. Don’t use them or buy their product. I dare them to respond.
The worst camera system you will buy
An NVR that breaks down if you look at it weird, App that will just fail to connect unless you close it first, and abhorrent software on the NVR.
Every single employee to work for this company should be embarrassed to work for Vitek.
Every single employee to work for this company should be embarrassed to work for Vitek.
Horrible
This app used to work just fine to monitor my security cameras. Now…it goes offline at any random moment and won’t come back. I have had the security company come out a few times and it works for a couple of weeks. I am so very frustrated with it!
Blurry footage
Ever since the update all my footage is blurry. It’s clear footage until there’s any kind of movement then it says it’s going to lower resolution. But then you can’t see anything. So what’s the point of having a camera. Been like this for months with no fix. Don’t recommend them.
Terrible App, worse update
This app has always been one of the worst things I've used. Then they updated it. Now I have to manually close out the app because if I multitask it, the video won't play.
But what can I do? You slimeballs got my money and you have zero incentive to improve because what are we gonna do? Invest in another camera system?
But what can I do? You slimeballs got my money and you have zero incentive to improve because what are we gonna do? Invest in another camera system?
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New app update is terrible
The old version of the app, I never had issues with viewing content in super high resolution. In the new app, every time I change the resolution in live view or in a recording, it automatically reverts to the lowest setting. It indicates that that lower bandwidth is suggested and within 2 or 3 seconds it automatically selects the lowest bandwidth. This needs to be fixed. It’s not a bandwidth issue on the recorder or the viewing device. I have checked both and they are both receiving at least 500MB of data transfer.
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New Auto-Resolution feature terrible
They added a new auto resolution feature into the app, and there’s no way to turn it off. Even though I have strong connections on all ends, everything always reverts to low def and is super blurry and I can never see anything. I’ll change it to super definition, and then within moments it automatically changes back. It’s been terrible and almost unusable.
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Blurry Camera
Since the update the cameras are blurry and sound rarely works
Pretty terrible. Barely Works.
It’s clear this app is never updated. It’s almost impossible to use and barely works. When it does work it’s fine but that’s about 10% of the time. Would change my review if the app worked.
Powerful but lacks basic feature.
This app really is a powerhouse. You can pretty much perform remote administration of your NVR without the need to ever go on site. Viewing live video is a breeze and navigating playback of recordings is pretty simple too. Would be nice to have the ability to jump to the next segment when viewing alerts. The timeline clearly shows you where things occurred in time but drafting the timeline to those points in time is hit or miss. I’m sure there’s some powerful feature that does exactly this that I have not yet discovered. As I said, this app is a powerhouse. Maybe I have more to learn! :) Update: and look at that, I just discovered how to do it! Amazing application!
Request: wonder if it’s possible to get the nvr to recognize presets stored on a ip camera when using the onvif protocol, the onvif protocol does disclose preset information. My nvr just doesn’t see it.
Request: wonder if it’s possible to get the nvr to recognize presets stored on a ip camera when using the onvif protocol, the onvif protocol does disclose preset information. My nvr just doesn’t see it.
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Less than impressed
Have a new system with 5 cameras, the cameras are good but the App is terrible.
It’s not very user friendly. Have to go log in to the dvr to change sensitivity of notifications. Hard to find what you are looking for in the app. Needs to be fixed then it would be good.
It’s not very user friendly. Have to go log in to the dvr to change sensitivity of notifications. Hard to find what you are looking for in the app. Needs to be fixed then it would be good.
Remote playback works 0.2% of the time
I have tried everything to get remote playback to work over the past year. Nothing works but it used to, probably about a year ago. My ring is much more reliable. I’ve had professionals check the system but to access from your phone which is really the only place you need to check it never works. What’s the point of this if you can’t playback any video. It’s useless. I updated the app now it says system busy on remote playback. So I just access Ring and it works perfect everytime.
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Cannot press buttons on iPhone 12 Pro
Used this app on Android with no problems for years. Upgraded to iPhone and cannot press buttons in top right and left to add a DVR. The app is useless. Considering I can only use Internet Explorer on PC (insecure, deprecated browser) to connect to DVR, this means I essentially cannot access my DVR at all. Please fix!
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Best camera app ive used
As a dealer/installer for Vitek and many other brands I can confidently say this is the best app i’ve seen. These 1 star reviews are years old and their issues have been resolved. I help dozens of clients upload and work this app every week and there just are’t issues. Is it perfect? No. But its intuitive and easy to use.
Think Smart Security
Think Smart Security
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New iPad Pro
Application won’t work, worked fine on old iPad and iPhone?
