Worst app ever!
The call center is not reliable, you can barely understand what they are saying and they don't even follow up with the office or clients. They pretend to understand what you say but have no clue and aren't professional at all. 0/10
Family member
This app is useless for family members. I know my password but I can never log in. Tried resetting password and try to log in, says they have no account with that user name and password. Just an endless loop of frustration. I have to have the agency email the schedule to me every week. Worthless app.
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Chart?
Why is the chart option gone now? I can’t see what the last aid did now prior to me being there.
Massive downgrade from clearcareonline.com
2026-04: After recent "upgrade" it no longer lets me log in from iPad at all, the "progress" wheel just spins forever. Wish I could give ZERO stars.
Our caregiver org recently switched from using clearcareonline.com to vivtechnologies.com. I am VERY unhappy with the switch: - vivtechnologies.com website does NOT allow login via browser, you have to use the app. Ridiculous. To add insult to injury the vivtechnologies.com website has a phone number to call if you're having trouble. I called it. Bee-beep-beeeeep, the number is out of service. Thanks for NOTHING viv. :-( - THERE ARE NO MORE CAREGIVER NOTES. This is TERRIBLE! These notes were a key way I was keeping in touch with what's going on day-to-day. I'm complaining LOUDLY to our home care agency and will even consider switching agencies to one that does NOT use VIV. - The app doesn't respect iPad orientation, it's ALWAYS vertical.
Our caregiver org recently switched from using clearcareonline.com to vivtechnologies.com. I am VERY unhappy with the switch: - vivtechnologies.com website does NOT allow login via browser, you have to use the app. Ridiculous. To add insult to injury the vivtechnologies.com website has a phone number to call if you're having trouble. I called it. Bee-beep-beeeeep, the number is out of service. Thanks for NOTHING viv. :-( - THERE ARE NO MORE CAREGIVER NOTES. This is TERRIBLE! These notes were a key way I was keeping in touch with what's going on day-to-day. I'm complaining LOUDLY to our home care agency and will even consider switching agencies to one that does NOT use VIV. - The app doesn't respect iPad orientation, it's ALWAYS vertical.
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Home health aide
What is going on that I can’t use Face ID anymore ? I also cannot see the time in my phone in the upper left corner when the app is open since the latest update. Very frustrating when you make changes that make things more difficult. Put the clock back. I’m trying to watch the time to check out with the app open and cannot see the time anymore!
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