I am DONE with Vively
I have subscribed for 12 months but in the few short months I have been using Vively I have discovered that the food logging database is the worst I have ever used and I have used a lot believe me. Suggest you benchmark against MyFitnessPal and MyNetDiary for ease and accuracy. As for help desk. I have had 2 requests completely ignored. A third one handled poorly by AI and then escalated to real people who were really great. The logging of a helpdesk is really cumbersome in the same way as logging food is. This app takes up too much of your time. It’s a shame because the outputs of the app are quite good. Awaiting a response from a 4th help desk - no blood glucose data showing despite SIBIONICS being up to date to the minute
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IInflorescent64
Rip off
Still waiting for results, I paid the sign up fee $99 and cancelled same day to avoid renewal, not even 3 weeks later I got charged again meaning they keep your bank details
They said no refund even if you cancelled prior renewal date so I guess I need a new credit card now
They said no refund even if you cancelled prior renewal date so I guess I need a new credit card now
--Jean-yves
BEWARE! Extremely difficult to opt out of and they commence billing from the date you sign up.
I signed up for a special offer in 2025. Beware - there are two Auto-renew fees that you are slugged with (one for $39 and the other for $99).
They commence billing from the moment you sign up, which is WELL BEFORE you receive your initial CGM (continuous glucose monitor) - which does not make sense to me - so by the time I received my CGM, I had already been charged $140.
I believe I spoke to a nutritionist twice. Honestly, I think you are better to do the same thing through your GP.
Also, I cancelled via a link in an email and this did not get registered with Vively - and so they kept billing me. It took me a little while to register that I was still being charged and then I had to email them and there was no way “to prove” I had clicked the link, so no refund for me. :(
Hard pass.
They commence billing from the moment you sign up, which is WELL BEFORE you receive your initial CGM (continuous glucose monitor) - which does not make sense to me - so by the time I received my CGM, I had already been charged $140.
I believe I spoke to a nutritionist twice. Honestly, I think you are better to do the same thing through your GP.
Also, I cancelled via a link in an email and this did not get registered with Vively - and so they kept billing me. It took me a little while to register that I was still being charged and then I had to email them and there was no way “to prove” I had clicked the link, so no refund for me. :(
Hard pass.
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TTbkwills
I highly recommend
While the app can use some cosmetic improvements, and it has the occasional glitch … I love how it all comes together, access to Dietrician, glucose review and how it impacts what you eat. It nicely syncs with Apple health. So yeah, for me will likely keep using it.
Jjapeb1988
Horrible UI. Poor database of foods
Adding foods or meals is very frustrating, with values constantly resetting and limited ability to edit. Presentation of the end result, if you have the patience to get this far, is confusing and not at all intuitive. So far, I have found several foods (barcodes) not in the database even though they are in more mature products like MyFitness. Adding to the database gets the nutrition values wrong and (surprise surprise) no way to correct them. There is no food integration with other apps, or not that I’ve found, so I have to enter everything twice.
I was practicing logging foods prior to starting to use the CGM, but I’m now seriously considering just returning it. Why would I use the CGM if logging foods is so troublesome?
I was practicing logging foods prior to starting to use the CGM, but I’m now seriously considering just returning it. Why would I use the CGM if logging foods is so troublesome?
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CCuriousJohnT
