Terrible rubbish does not work and buggy App
Have been trying for 2 years to use this app to help my Spanish mother - this does not work and errors out with “Sorry there was an error” and no other detail on what is going wrong when it tries to identify my mothers documentation.
App glitches
I’ve been trying to use this app to register my mother and can’t get past the third screen. Keep saying there is an error with a host.
Glitch with app
Not accepting my
Document
Document
It works fine for me
I have been using it and it works fine. The first time it wouldn’t work because an issue with the name on my ID. I called and the fixed it. Now it works fine and easy to use
Zero stars
Apps broken.
Terrible app
Still doesn’t function. Need to have another way to verify proof of life or a better app!
Worst App Ever
Have tried to use this app for 3 years, each time hoping it has been fixed. It has never worked. I reported it at Spanish consulate and they say it simply doesn’t work. I agree that proof of life is necessary to combat fraud, but a functioning app is very helpful, especially now that that the process is required multiple times a year. It is incomprehensible that this hasn’t been fixed for YEARS. It is almost like Spain wants its elderly pensioners to give up and lose out on rightful payments!
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Doesn’t work
It doesn’t work on my iPhone. I know someone with an android for whom it works.I get an error on trying registrar. I have been trying for eight months and it tells me to try again in a few moments every time. I have contacted the SS and although they have replied they haven’t solved the problem. Does it only work on android phones? I now have 5 days left to give my proof of life but I can’t. All information assumes you can register so very frustrating no help for problems at this stage. Alternatives like going to London are expensive and difficult for me
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No funciona
He instalado y no funciona, ademas muestra un mensaje de que necesita actualizarse pero no funciona el boton de actualizar
Error Messages
Tried this app so many times with foreign passport as well with Spanish residency card but keeps on giving error. Tried on different days multiple times.
Error messages
Tried to use this app several times and we always got an error
message.
message.
Doesn’t work
Tried it so many times, even just last week doesn’t work !
No funciona
Una perdida de tiempo
Useless
I have to prove I am alive to get my Spanish pension. I have spent hours on the app but it simply does not work. I have written to them and all they do is tell me to go back to the app. What’s the point when it doesn’t work? I have now been three months with no pension.
Pointless - doesn’t work
Have tried multiple times to use the video signature but it just doesn’t work.. keeps saying “Sorry, there was an error. Please access the application again after a few minutes. Excuse the inconvenience.” Have tried multiple times a day for weeks, have deleted the app and reinstalled, makes no difference, always the same error.
(Am using iPhone 11)
(Am using iPhone 11)
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Garbage
This app is a complete waste of time. I have an iPhone 13 and used it to TRY and prove my father is still living for the purposes of receiving his Spanish pension in the UK. The video technology does not work and simply takes you back to the beginning of the process where you have to put all your details into the app all over again (because it’s incapable of saving anything!). This process has been in existence for at least a year and I can’t believe it still doesn’t work on a modern smart phone. RUBBISH.
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Keeps crashing
Completely unreliable and given I need to help my Mum manage her verification process and do a 50 mile round trip, very frustrating.
No funciona, Doesnt work.
I have tried to no avail. It asks for numbers on my pension that do not exist. I can’t change my phone number. Pesadilla.!
Une application inefficace et frustrante
Cette application est censée simplifier la vie des retraités, mais c’est tout le contraire ! Entre les bugs incessants, la reconnaissance faciale qui fonctionne une fois sur dix et les problèmes de connexion, c’est un cauchemar. Impossible de valider mon certificat de vie sans devoir recommencer plusieurs fois, et aucune assistance efficace en cas de problème. Pour une application aussi essentielle, c’est inadmissible. Faites mieux !
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No funciona
No hay manera: he probado un monton de veces y NO FUNCIONA. Encima, no hay manera de conseguir ayuda. 0 estrellas.
