Terrible
Such a poorly designed app for a company that demands so much. If you want everything filled out perfectly how about investing in an app that doesn’t crash every 10 seconds.
Super slow
I use my Samsung phone and the app is very fast, but on Apple it is extremely slow and almost unusable
Come a long way yeah right
Every time Vixxo seems to solve their issues they seem to turn around and shoot themselves in the foot. It’s almost like they don’t even want us to actually submit anything. It used to crash if you were out of the app for too long (still does but much less) now god forbid I have to upload more than 7 pictures. Then it crashes wipes out all my info and I get to start again and pray to every god that this time it won’t crash. My most recent crash has now left my call suspended in a constant attempt to upload(not even sure why I hadn’t hit submit it crashed when I hit save on the 10th picture) so now I get to call their customer support line and talk to someone with a terrible phone connection and a rudimentary grasp on the English language while I attempt to explain and give them part numbers for everything I’ve done. Increasing my call time and bill. Good luck go with a different app or company. Every time they get their act together they fall on their face with the next step. Completely incapable of putting one foot in front of the other. Oh and good luck giving detailed notes with their character limit that we’ve talked to the developer about and they still do nothing to increase or remove that feature.
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Terrible app
After I complete a service call and get the manager to sign off. It never includes the manager‘s signature. Just a horrible app.
Bad update
I cannot the app was palatable but now it doesn’t even give me the part even when I put the part number in I have to put in the exact name with part number now like come on guys !
Worst app I’ve ever used
First time using this app had issues with loading photos to submitting invoices to looking for the right parts and I’m so happy these were my last two jobs for this company. Good luck to everyone!!
Awful
A half baked app with literally no continued support, crashes constantly, obviously no one is working on trying to update this app in a meaningful way. I don’t need ai. I need the app to actually function on a basic level. If you can’t do the basics, why do it at all.
Awful
App is awful and unusable. I can’t even login because every time I try to use my password manager, the app restarts at the beginning and takes me to the login screen again. If I try to paste the password in, it won’t allow it and again it will restart and require me to try to login again. Incredibly frustrating when busy and trying to complete work.
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App so bad make me wanna smack my mama
App so bad make me wanna smack my mama
Trash
If I could give it negative stars I would. Its so bad I makes me think they are trying to see who will quit because of it.
This App it’s a nightmare
Almost got fired for this F app, every single time that I used, it glitch. And asked for hundred questions and pictures just for a PM??!!!
Is just ridiculous, this people don’t know nothing about to be in the field. And when call tech support, barely speak English.
After complaining several times, I just told my company to let me go, or don’t send me to this stupid Vixxo calls.
By the way, when you complain to Vixxo people, they just don’t believe you. So don’t waste your time.
Is just ridiculous, this people don’t know nothing about to be in the field. And when call tech support, barely speak English.
After complaining several times, I just told my company to let me go, or don’t send me to this stupid Vixxo calls.
By the way, when you complain to Vixxo people, they just don’t believe you. So don’t waste your time.
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On app support, no tech support,
the GEO location are not workin on several site and but not one have responsibility for fixing the problems.
App is no good
It looks like someone from high school created it. Never works , can never login , tabs don’t work half the time. MyFsn was much much better.
Awful interface
This is straight up garbage. I forgot my password so I request the reset link, which gives you a code. As soon as you switch the from the app to check your email it backs out of that page no matter how loony you’re gone. Why make a mobile app that you can’t even use all the basic functionality with it lol.
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Service manager
I work for BGW out of Kansas and this app is well made
Never worked well
Since switching from myfsn I’ve had repeated issues with this app. Whether it’s related to bugs, or just inconveniences caused by the design flaws of the app. I can never actually log in to calls. Repeatedly tells me I’m not on site. Has limited type count for resolution space which is a very significant area for pertinent information. Once you type past a certain point you can’t even see what you’re typing anyway. App was confusing to navigate from the beginning, and is over complicated. Myfsn was simple, fast, and tech friendly.
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Trash
This app is complete garbage bring back MYFSN can’t do anything, geofencing issues, kicking me out, won’t load, clears info, just overall bad app made for pencil pushers who have no concept of field work.
We’ve come a looong way
At first, this app was unusable. Very buggy. Now, the only issues are as follows :
Resolution notes disappear if you switch between apps, like checking your parts PDF and switching back to the app. This needs to be fixed as it’s incredibly inconvenient to loose all that data. Workaround is to type your resolution in notes and just copy/paste.
Another issue is that you run out of space in resolution notes. Often times I’m dealing with a complex problem and solution and there is really no valid reason to limit how in depth a tech wants to go with notes. Team Leads like seeing it, customer appreciates it and if there is another tech working on the unit after you, it’s pretty great having thorough notes.
Also, refresh needs to be improved. Sometimes you’re twiddling your thumbs waiting for the screen to refresh. In reality, we need it to be near instantaneous as anything else is a waste of time.
Resolution notes disappear if you switch between apps, like checking your parts PDF and switching back to the app. This needs to be fixed as it’s incredibly inconvenient to loose all that data. Workaround is to type your resolution in notes and just copy/paste.
Another issue is that you run out of space in resolution notes. Often times I’m dealing with a complex problem and solution and there is really no valid reason to limit how in depth a tech wants to go with notes. Team Leads like seeing it, customer appreciates it and if there is another tech working on the unit after you, it’s pretty great having thorough notes.
Also, refresh needs to be improved. Sometimes you’re twiddling your thumbs waiting for the screen to refresh. In reality, we need it to be near instantaneous as anything else is a waste of time.
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They need to hire a Dev.
Clunky, trips on itself loading. Plan on removing and reinstalling weekly.
Can’t even sign in
The login I use for the website doesn’t work for the app, and when you try to use SSO, it takes up your screen with the little green floppy circle before you can finish signing in
