Pop-ups
The app can be slow at times but generally is not that big of an issue, but when I’m trying to get in and out of my house, a full page pop-up comes up and coincidentally when I’m in a hurry or I’m carrying things inside my home. Please get rid of this.
Never Works
Absolutely terrible app that works 1 out of every 100 times. If the Bluetooth doesn’t work (often) you’re screwed. Avoid at all costs.
Suggestion
Make the app available for Apple
Watch
Watch
Apple Watch
Let’s go. Apple Watch already.safer less baggage at the gym.
Trash app
Doesn’t work at all. Wasting your time on it. Idk why these lame apts had to change it and don’t even help at all
Software is terrible
Do not use VIZpin. The app takes forever to locate the hardware. The door locks do not come with fobs. We specially requested fobs and received some but they are an absolute joke. Each fob has to be individually programmed to every device manually - VIZpin sends the update to the devices, but the updates have to be manually pushed through from the app when in range of the door (the range maxes out at like 36" if you are lucky. most of the time I have to be within a foot. still, it may or may not work). Some updates are quick to push through (90 seconds). Other times it has taken 45 MINUTES FOR A SINGLE DOOR. From my experience, if you want access controlled doors go with dormakaba or uni-key. You will regret your decision if you purchase VIZpin.
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:D
Wanted to make the app not 1 star :)
Don’t use
This app is poorly designed takes forever and sometimes doesn’t work at all.
Usually works, when I can find it
When I’m going to my community pool, I have to think about which app I need to use to get in the gate because this one is so bizarrely named
Also, when will a Apple Watch version be available? It’s the perfect application for things like community pools, so you don’t have to bring a phone in and leave it with your towel and other belongings to possibly get stolen
Also, when will a Apple Watch version be available? It’s the perfect application for things like community pools, so you don’t have to bring a phone in and leave it with your towel and other belongings to possibly get stolen
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Love the new update
Newly updated management portal makes it very easy to manage my keys!
Not secure
RFID radio waves can be copied and mimicked, our apartment complex are about to install these, anybody with a rooted android, jb iPhone, or flipper zero device can capture your frequency and walk into your home. Same goes for your cars with push button start. Physical key and lock is safer, if it ain’t broken don’t fix it, this is just for convenience but it brings on new problems like what if your phone dies lol.
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Missing features
This just got installed at my apartment complex yesterday and I already don’t like it. The actual lock/unlock functionality is fine which is why I give it 2 stars, but everything around it is terrible.This could be a great app but there are a lot of essentials that this app and the hardware it relies on needs that just aren’t present. There’s no form of manual unlock offered in case your phone dies, you just have to contact your leasing office’s after hours number (which how can one do without a phone?). Their website claims to offer widgets for easy access but there doesn’t seem to be any available as of April 2026. There also aren’t any Apple shortcuts so don’t even think about setting up an automation to trigger an unlock when you approach the door. Even to just lock the door on your way out you need to open the app and hit the button, there’s nothing on the lock interface to automatically move the bolt, it’s still manual. I don’t understand why the lock cannot just automatically move the bolt for you once you tap the button as opposed to tapping the button and then moving the bolt manually. Once you trigger the lock activation it works fine but it’s just absolutely clunky with unnecessary steps. I can tell from previous reviews too that they’ve been promising an Apple Watch app for years now and that also still doesn’t exist, showing that they are not serious on improving based on user feedback. It also makes an obnoxiously loud beeping noise that I’m worried will wake my roommate when I get home late. It seems like whatever speaker the sound is coming from is stupidly placed on the inner part of the lock as it is more muffled on the entrance to my unit. The UI of the app is incredibly outdated too. There are plenty of other smart locks with apps that are much more efficient than this, I don’t recommend VIZPin.
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Apple Watch App
Where is your Apple Watch app? You certainly can do NFC with the Apple Watch unburdening me from carrying both my phone and watch into the gym and risking it getting my phone stolen.new update 2/10/26 still no Apple Watch app. Come on already
Very badly designed app
Won’t take last names fewer than 3 characters, that’s racist, because some legal last names do contain only two or even one character. Won’t accept a 64-character password during signup, app gives Oops please restart the app as the error. Not sure what the max length for passwords but works after changing to 32.
New update: another complaint to make, the animation after successful unlock is totally waste and it becomes really annoying if there’s another door that’s not too far away from the first one to unlock.
New update: another complaint to make, the animation after successful unlock is totally waste and it becomes really annoying if there’s another door that’s not too far away from the first one to unlock.
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Support
Customer service is great!
Quick and Easy
Just what I needed, no elaborate process, simple and easy to use. Open the app as I approach my door or garage door, select that door, and 1-2 seconds later the door is unlocked!
Response from developer
Thanks for taking the time to leave a 5-star review. We’re happy to hear VIZpin Smart is working well for you.
Great App
The app works great unlocking the EntegritySmart doors. Just refresh your keys and open the door. I love being able to open the door at bluetooth range.
Response from developer
We’re grateful for your review and glad you’re enjoying VIZpin!
Love this app!
So easy to use
Easy to get in the door
Use it every day to get in the door and makes it easy never having a key to use.
Response from developer
Thanks for taking the time to review our app! We appreciate your feedback!
Great customer support
Answered all my questions. Very knowledgeable about products
Response from developer
Thank you for the kind words about our support team! We’re glad we could help and appreciate your feedback.
