Volvo Cars User Reviews

Customer Experience

Positive experience23.2% of reviews
Neutral15.0% of reviews
Negative experience61.8% of reviews

~ Based on 1,291 written reviews from the US App Store.

What users say

Is Volvo Cars Safe?

Volvo Cars appears safe based on user ratings. AppsHunter Safety Score for Volvo Cars is 94/100.

This assessment is based on 65,770 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.8% of ratings point to a safe experience
2.3% of ratings suggest some concerns
4.9% of ratings point to a risky experience

~ Based on 65,770 App Store ratings for Volvo Cars.

Is Volvo Cars Legit?

Volvo Cars appears to be a legitimate app. AppsHunter Legitimacy Score for Volvo Cars is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

It’s ok not great

The positives are the app is well designed and the features that are included mostly work. The app is still buggy when compared to our Tesla one and I have to reboot it from time to time. The charging has never worked for me and I just download all the 3rd party apps. Missing features like being able to open and close windows or open the trunk are hopefully coming down the road. Still love the EX90 but this app could be better.
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XC60 2022 R-Design

LUV my « almost new » 2022 Certified Volvo

This app is a joke compared to the Tesla one

I pay $200+ a year for an app says my car is running when it’s parked, it’s locked when it’s unlocked, and no other real features. We also have a Tesla and the Volvo app is such a joke. Don’t charge people for features that don’t work accurately.

Downgrade app option

Please have an option in the app to change back to the previous version with the nice design and ALL the info. This new design is very clunky and horrible to navigate. You had not too long ago the average cost for gas but was taken off with these recent updates.
No new options for more models like the XC40. Example: why can’t the XC40 have the option for climate control?
Not liking this new update at all!!!
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Response from developer

Dear Customer, Thank you for your feedback. We are sorry to hear that you are not satisfied with the new app design and that you miss some of the features that were available in previous versions. Unfortunately, it is not possible to revert to an earlier version of the app. We will forward your comments regarding the design, displayed information, and the availability of features for specific vehicle models to the relevant team for review.

The new update

The new update is not locking the car. It is now hard to find fuel level

I used to be able to add a note to the trip log

I used to be able to add a note to my trip log so I could document what the business trip was about. there’s still a place to put the note, but I can’t seem to save the note. I think this happened after the last update.

Inadequate basic functions don’t work reliably, have you even tested this?

When putting in my company name, it correctly showed our company address in the app but proposed route was from a previous address, a very weird issue. Showed our post code in wrong location! Also data about car state, such as locked, windows open etc is frequently outdated, the notifications do a bad job of keeping app in sync. Does not start charging sometimes if arrive during the charging hours instead of before them.
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Turns off charging schedule

Latest version of this app turns off your selected charging schedule and starts charging as soon as you plug the car in meaning you have to then restart the app and turn the schedule back on again.

Disappointing & glitchy

It’s fine when it works. I have had it for a month and half and the display screen keeps going blank at random times (whilst driving). If I try to reset the system when not driving it doesn’t work….just goes to a
‘Clean your screen’ display. Have bought a new phone and the digital key won’t work. Have done all tricks shooting in the Volvo Manila’s and everything suggested by chat gpt….still doesn’t work. Have called the Volvo help line only to talk to a rude woman who wouldn’t listen and just went through the manuals.

Even when it was working, the interface between apple and google is clunky.

It’s a car and drives fine. Think there are better ev’s available for the price.
Would recommend looking elsewhere.
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$200 a year for what other manufacturers offer free on a key fob.

Too much $ and if you don’t have cell service it doesn’t work.

New update

The new visual look is fine. But it’s clearly made to match the new style of their new EX60 and parts of the app that used to show visualisations of my car ( the XC40 recharge ) now show the EX60 like where it shows doors open and inside climate and air purification it shows the wireframe model of a ex60 and id like to show a XC40 like it used to.
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Optionally

Give car owners the ability to uninstall reinstalled apps we don’t want (e.g., OnCall, Sirius)

Modern UI with Room for Improvement

Overall, I like the new look and feel of the app. It feels much more modern and polished than the previous version. I do have a few suggestions that would make it even better:

1. Bring back the fuel level indicator. I can no longer see the fuel level in the gas tank. I remember this was available in older versions of the app, and it was especially useful for those of us who drive hybrid or gas-powered vehicles.
2. Expand the Gallery feature. The Gallery is a nice addition, but it would be even better if customers could upload a photo of their actual vehicle instead of only using the default images.
3. Improve lock/unlock status reliability. The lock/unlock notifications are still inconsistent. For example, I was having dinner at a friend’s house when the app notified me that my car was unlocked. I rushed outside to check, only to find that the car was already fully locked. Accurate vehicle status is critical for a feature like this.

again, this is a solid redesign with a cleaner, more modern interface. Addressing these usability issues would make the experience significantly better.
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Getting worse

I want to know if I locked the car. The UI is terrible at communicating that. It says it’s unlocked and it says updated “now” even though the car is locked. Then you wait 30 seconds more and it tells you it is locked. If you didnt receive the correct information from the car, you shouldn’t display it as correct. Just say you are checking. Maybe mention when was the last contact with the car. Older versions were better.
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Thanks for update

Thanks for the recent update - neat being able to select view. However scrolling left brings up a line drawing of the plan view. Can we have the rendering back please? Nice to see the alarm pixel remains. Thank you.

Évolution

Il serait bon de pouvoir faire plus avec l’app comme ouvrir/fermer fenêtre-toit ouvrant-coffre arrière & avant. Tesla le fait = pourquoi pas Volvo ?

Response from developer

Dear Customer, Thank you for your feedback and for sharing your suggestion regarding additional app features. We appreciate your input and will forward your comments to the team responsible for the development and improvement of the Volvo Cars app. Customer feedback is valuable to us and helps shape future enhancements.

EX 30

Constant issues unlocking car!

New software is unsafe to use and over-designed

It is over-designed and feels less safe since there is so much on the screen. Plus it glitches frequently and I have to reboot the screen. It is seriously making me consider purchasing another Volvo in the future. Wish I could go back to an earlier version

What are you talking about?

It would be very nice as actually it should be part of Volvo service to explain what these things are that we have a choice to add or not. It seems like all Volvo is interested in is to sell you a car and get you out of the showroom. But not explain anything about the car that’s ridiculous. as much as I like the car, this will be my last Volvo.
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Too many bugs

Rarely connnects to car. Sick of the message “climate starting” and then nothing happens