AVOID! Faulty Tracking Platform & Non-Existent Customer Support
When VoucherCloud first launched it was amazing! Sadly, no more.
VoucherCloud has failed to introduce a robust tracking system, meaning the majority of purchases do NOT track, so they don't pay out. Online reviews confirm a much higher failure rate compared to other cashback and reward platforms. My suspicion, and that of many others, is that VoucherCloud keeps the cashback from the merchant without passing it onto customers. Essentially, fraud.
The Customer Support department refuse to help. Whoever manages this division of the company has clearly no moral compass.
And when the Customer Support form on their own website doesn't even work, you know this is a company to avoid!
AVOID! Many better cashback and reward platforms are available.
VoucherCloud has failed to introduce a robust tracking system, meaning the majority of purchases do NOT track, so they don't pay out. Online reviews confirm a much higher failure rate compared to other cashback and reward platforms. My suspicion, and that of many others, is that VoucherCloud keeps the cashback from the merchant without passing it onto customers. Essentially, fraud.
The Customer Support department refuse to help. Whoever manages this division of the company has clearly no moral compass.
And when the Customer Support form on their own website doesn't even work, you know this is a company to avoid!
AVOID! Many better cashback and reward platforms are available.
Show more
Not working
The app has stopped working and nothing yet after a year being fixed!
Really poor functionality - rewards do not track
Voucher cloud is really poor quality. It does not track any activity so you will unlikely recieve any reward without a lengthy follow up with customer services.
Search broken
Can click through to offers from the homepage but when I click on offers from search results I get an error every time. Makes it impossible to find anything specific.
Reward promised but never received
Used this app when making a large purchase from Dunelm, but although shows as activated, reward is never received - so really just a waste of time, and space on my phone.
