👍👍👍
👍👍👍
VOX Cinemas is, in my experience, the best cinema operator in Saudi Arabia.
Accessibility is excellent, both in the app and at the cinema locations. The venues are easy to access, the bathrooms are clean, parking is often free, and I particularly appreciate that people can access the bathrooms even if they are not cinema customers.
Booking is refreshingly simple. You can buy tickets through the app or directly at the cinema without being forced to create an account or subscribe first.
Subtitles are also handled very well. In my experience, movies consistently provide Arabic or English subtitle options, which makes VOX much more accessible to different audiences.
Their private cinema service is another major advantage. You can arrange a private cinema through the app or at the cinema itself, and the movie selection is far more flexible than I have experienced elsewhere. Being able to choose from movies licensed during roughly the previous six months makes private screenings genuinely useful rather than just a limited premium product.
Food quality is consistently very good. It is expensive, but at least the quality generally lives up to the price and the standards are remarkably consistent.
The staff deserve special recognition. They are professional, knowledgeable, qualified, and extremely friendly without becoming intrusive. There is a comfortable familiarity to the experience that makes VOX feel welcoming.
The biggest operational weakness is the waiting time for food. If you plan to park, order food, and comfortably make your screening, I recommend arriving around 90 minutes before the movie. That is far too much preparation for what should be a straightforward cinema visit.
The screens and overall presentation quality are excellent. I have sentimental attachment to some competing cinema brands, but purely on the overall experience, professionalism, accessibility, food quality, screen quality, and consistency, VOX is the strongest cinema experience I have found in Saudi Arabia.
Unfortunately, there is one major issue with the app: advertising notifications.
I cannot find a proper way to disable promotional notifications while keeping useful booking and service notifications. This has become frustrating enough that I have uninstalled the VOX app.
I now install it before going to a movie and delete it again afterward. That wastes mobile data and is unnecessarily inconvenient, but I prefer doing that to constantly receiving advertising notifications that I cannot properly control.
Customers should be able to separately disable marketing notifications without losing important booking, ticket, payment, or service alerts.
Fix that one issue and the VOX app and cinema experience would be very difficult to fault.
Booking is refreshingly simple. You can buy tickets through the app or directly at the cinema without being forced to create an account or subscribe first.
Subtitles are also handled very well. In my experience, movies consistently provide Arabic or English subtitle options, which makes VOX much more accessible to different audiences.
Their private cinema service is another major advantage. You can arrange a private cinema through the app or at the cinema itself, and the movie selection is far more flexible than I have experienced elsewhere. Being able to choose from movies licensed during roughly the previous six months makes private screenings genuinely useful rather than just a limited premium product.
Food quality is consistently very good. It is expensive, but at least the quality generally lives up to the price and the standards are remarkably consistent.
The staff deserve special recognition. They are professional, knowledgeable, qualified, and extremely friendly without becoming intrusive. There is a comfortable familiarity to the experience that makes VOX feel welcoming.
The biggest operational weakness is the waiting time for food. If you plan to park, order food, and comfortably make your screening, I recommend arriving around 90 minutes before the movie. That is far too much preparation for what should be a straightforward cinema visit.
The screens and overall presentation quality are excellent. I have sentimental attachment to some competing cinema brands, but purely on the overall experience, professionalism, accessibility, food quality, screen quality, and consistency, VOX is the strongest cinema experience I have found in Saudi Arabia.
Unfortunately, there is one major issue with the app: advertising notifications.
I cannot find a proper way to disable promotional notifications while keeping useful booking and service notifications. This has become frustrating enough that I have uninstalled the VOX app.
I now install it before going to a movie and delete it again afterward. That wastes mobile data and is unnecessarily inconvenient, but I prefer doing that to constantly receiving advertising notifications that I cannot properly control.
Customers should be able to separately disable marketing notifications without losing important booking, ticket, payment, or service alerts.
Fix that one issue and the VOX app and cinema experience would be very difficult to fault.
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App support
I’ve been a very active user of this app in the past, t currently the MaF login page will not allow me to log in. I’ve had to just add a browser shortcut to my phone, which is much less convenient. This combined with the new lack of a tap-to-pay at the cinema kiosks (you need to scan a code to pay which takes you to a browser page), and the whole experience of paying for a movie at VOX has gotten much more difficult. I love VOX - I probably go to 5-6 movies a month. And I will continue to, but I can’t get a response from the app support and updates haven’t solved my problem. I hope it gets fixed soon, would update my rating…
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فشل بالدخول
عدم وصول otp لتسجيل الدخول تطبيق فاشل جدا بصراحه
فاشل
التطبيق فاشل وصعب اني ادور ع فلم وبنفس المنطقه بوقت واحد البحث من الويبسايت افضل
App is not working as of July 2026
I updated the app and i can select the mall movie etc. when i click on the timing of the movie to select seats everything is disabled for all the movies and shows. The app then is useless if I can’t book through it.
Booking time not working to validate
Tried 4 different cards and all say offers not working what’s the point if the app doesn’t work when we want to book, seats were available but the app constantly doesn’t work
No booking shows
My current booking is not showing, I tried to linked it , it showed that is already linked to my account!
App Freezes
I have emailed support about the app freezing when you close the pop up but updates come out without fixing it. Another user has also complained of the same in the reviews.
Frustrating app
This app constantly freezes making it impossible to book tickets
يعلق بعد الدعايات كل مره
اذا طلعت من التطبيق ثواني عشان اجيب رقم البطاقة ارجع القى الدعايات بعدها تعلق الشاشة ماعاد يشتغل شي الا اذا قفلت التطبيق بكبره ورجعت فتحته، طبعا الكراسي اللي حجزتها ماراح تلقاها الا بعد نص ساعه.. يا صلحوها ولا شيلوا الدعايات ولا اضيفوا خيار اكمل حجزي بدل ما تمسك الكراسي نص ساعه..
Works perfectly
I’ve used this app plenty of times to book films and the good thing about this app, it’s saves your payment cards securely and automatically gives you the 2-4-1 discount in the checkout . Will continue to use.
Money deducted no tickets booked
Horribly slow app, money deducted and movie not booked. Please upgrade your tech stack to properly handle calls and app going in background.
Broken app
App is very poor now as is the website. There is no way to log in using Apple ID even though that’s how I created my account !!!
This single Maf log in nonsense needs to be scrapped it’s so poor and badly implemented. Never works correctly.
This single Maf log in nonsense needs to be scrapped it’s so poor and badly implemented. Never works correctly.
Needs a lot of improvement
Slow to use, booking takes a long time, ordering food takes a long time, navigating within the app is difficult and logging In your personal account and editing isn't built within the app. Getting to rewards qr code is a long process when it should be easily accessible with one tap or on the main interface.
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Bring back the old interface
Guys for God's sake please bring back the old interface 2023 era...imagine the friction u guys created to book a ticket now of steps to choose and book it's crazy...get a new product manager probably
Limitation in search
App limits the search option only to cinemas and not for the city, you have to change the cinema in search filter to see if the movie is wether running or not in the city
Needs improvement
Generally, I think the new update is really good. I love the ability to switch between showtimes from the booking window rather than having to exit out.
However, the new movie display page - the one that shows the movies coming soon, seriously needs to go back to what it used to be. The horizontal scroll takes too long to go through, and what’s worse, the movies are not listed by release date, so sometimes you get confused when each movie comes out.
I hope that you also find a way to incorporate Fazaa and Esaad discounts on the app itself. Surely you can link emails rather than asking people to physically go to the cinema every time they want to use these discounts.
Really hope you guys are able to fix this design.
However, the new movie display page - the one that shows the movies coming soon, seriously needs to go back to what it used to be. The horizontal scroll takes too long to go through, and what’s worse, the movies are not listed by release date, so sometimes you get confused when each movie comes out.
I hope that you also find a way to incorporate Fazaa and Esaad discounts on the app itself. Surely you can link emails rather than asking people to physically go to the cinema every time they want to use these discounts.
Really hope you guys are able to fix this design.
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يفيد لكن سيء
لازم تحدثوه ولا تشوفوا مشغل او مطوّر اخر، التطبيق ثقيل ويالله يحمل ولا يطلع عروض او صعب تدخل لحسابك وتحدث بيانات وكل شي يطلعك لموقع، ثقيل تعلموا من تطبيقات الاخرى ويفضل يكون سلس واسرع واسهل نكون شاكرين.
اسوء ابلكيشن من ناحية حجوزات على خدمة عملاء لا خدمة ولا تعامل تتواصلون مع فروع خارج سعودية يردون
اشين شي استخدمته ومعد افكر ارجع لهم لا تعامل ولا ابلكيشن زي الناس ولا فيه سهولة استرجاع وغيره و خدمة عملاء تحتاج خدمة عملاء صايرة اجلس بالساعة والساعتين ومافيه احد يرد ولا ايميلات و لا تويتر ولا انستقرام و الفلم يروح وللان ماشفنا رد
