Voyent Alert! User Reviews

Name: Voyent Alert!
Rating: 4.6 (1816 reviews)

Voyent Alert!

ICEsoft Technologies Inc.

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No account, no notifications

I registered in the app, went in to the app to see the status of a no water advisory and it showed no notification and didn’t recognize my account.

Campfire kid

2 months ago

App incredibly unreliable

I volunteer with SAR and have seen firsthand how unreliable this app is, both personally and from complaints from citizens when we’ve gone door to door delivering evacuation orders and many people who have the app got no notification. The app is worse than useless because it gives people a false sense of security.

MelJones105

a year ago

Weak at best

Doesn’t update forest fire issues.

buff warrit

a year ago

It doesn’t work

App failed to send notifications

User rdn

a year ago

Critical Alert Spooked Our Cats

Test alert was so loud and disruptive that it startled not just us but our pets too. Had to disable critical alerts, which kind of defeats the purpose but oh well.

thebigh2015

a year ago

Alarm doesn’t sound if on silent or DND

I didn’t get an alarm during the test just now (my colleague did)- l promptly checked my settings and I have the app to bypass all my silence or do not disturb settings - yet no alarm. Looks like another bug or user error but can’t figure out what’s wrong.

Ruffles78

a year ago

Poor Execution of Good Concept

Functions like there was no time for user testing and Regional District training. UX is absolutely dismal. This works like an app from a decade ago. Biggest weakness - no ability to delete alerts. I signed up for emergency alerts. My screen shows Active(7) but only 3 visible one of which is a notice for a past zoning meeting. C’mon, you can do better. There is a serious wildfire situation around me and someone can’t remember to keep the alerts up to date. I’ve edited my info preferences but if users could delete alerts we wouldn’t need to rely on a Regional District employee to do their job! At the very least the screen should be clean of useless information.

Dallaslama

3 years ago

Crucial but needs integration and work. Love it

I’ve been using this for Osoyoos fire. So far it gave me alerts to my iphone and also my watch. I’ve added all contacts and locations. Just got a notification for my sister’s house which was accurate and clear. This has fantastic potential if it’s dependable and has more features. It’s highly frustrating to have to use multiple apps and sites for updates. Drive BC is another that could be linked to this app. They don’t have an app. Which is ridiculous.
So far the sites we use are;
BC Wildfires- slow to update
Emergency Operations Centre website, no app - used for map of alert and Evac perimeters etc
Windy- for wind direction and weather
Drive BC website, no app for escape routes and road closures
X- the old Twitter, but it’s cumbersome to see the most recent citizen updates and you must have an account, and it has a limit on number of views per day
If all could be combined it would be good.

roadnursexo

3 years ago

Doesn’t work

I have had my sons phone get alerts from the bc wildfire system tans nothing on my phone nor this app.

Fire-aversive.

3 years ago

Free or not

I downloaded o. My iPad no problem wit when trying to download to my iPhone it wants a credit card. I don’t want to buy but if it’s free I will love to use it So is it free or not

Yellow room

3 years ago

Unable to receive notifications

I haven’t received notification from this app in over a year. Whenever I open the app, it tells me to visit my notification settings. But when I press, “Go To Settings” there is no notification toggle in the Voyent Alert settings. I’ve checked the general Notifications settings, but there’s no option for Voyent Alert.

When the app works, it works fine for where I live. But without notifications, it’s kinda useless.

StarShine5555

3 years ago

Response from developer

We apologize that you have run into this issue. If your Settings for the Voyent Alert! app doesn't list a "Notifications" entry, something has gone wrong. Please try re-installing the app to correct this. Also, contact us at app.support@voyent-alert.com if we can provide further assistance. Thank you.

Ok but not fully accessible using Screen reader

The app looks good and seem to function properly however not able to use with VoiceOver IOS. Does not recognize back button or menu button. Please fix.

DD NL

3 years ago

Response from developer

Thank you for reporting this issue. We apologize for that you ran into this limitation. We are looking into the issue and plan to provide a corrected version soon.

Doesn’t work

The city I live in worked with this App for emergency alerts. They sent out flyers and download instructions to install the app. Only problem is it doesn’t even recognize Canadian addresses or postal codes. Total garbage.

Midnight Surfe

4 years ago

Response from developer

We apologize that you have run into this issue. This app uses your phone's "Language & Region" setting to determine the country that you would like service for. This setting can be found under "Settings->General->Language&Region->Region". The region selected (Canada or United States) is used to select the country of service for the app. Please contact us at app.support@voyent-alert.com if we can provide further assistance. Thank you.

no way to subscribe to multiple service providers

Despite being promised for months there is still no way to subscribe to multiple providers in a single geographic location.

elJarviso

4 years ago

Response from developer

We apologize that you have run into this issue. As of December 1st, 2022, it is now possible to subscribe to multiple Alert Providers within a single account. In addition, you can also add multiple different Contact Methods (App, Email, SMS, or Voice Call) to your account. Please contact us at app.support@voyent-alert.com if we can provide further assistance. Thank you.

Multiple locations not allowed

Ridiculous. I can’t get notifications from work and home. Only one.

kadubb_iTunes

4 years ago

Response from developer

Unable to subscribe to multiple areas

The location I live uses this app, one is the town I live in, the other is the regional district that covers a large area.

When signing up the app recognizes that 2 providers use this app, and it states that you can sign up for multiple locations. However, after selecting my town I cannot find any way to add the regional district to the app.

As a result I’ve had to register my phone number on their website to receive texts and call (for critical alerts only).

PLEASE update this app to allow you to add multiple areas when signing up.

technocardy123321

4 years ago

Response from developer

Dumb App

The app doesn’t work, the city got this to give notices did not get the test, did not receive any notices unless I open the App, waste of time and the city’s money to support this program, would not recommend and am addressing this to the city to cancel it, have reloaded and updated my notifications still doesn’t work properly, this has the potential of being dangerous especially in todays society where we rely on accurate timely information that is accurate

Obrjoe

4 years ago

What’s up?

Got an alert and went to app to see what it was about and it won’t even open. What good is that?

damamajoan

5 years ago

Response from developer

Hi there, Thanks for taking the time to advise us of your experience. We take this feedback very seriously. Please email at app.support@voyent-alert.com so we can work with you to resolve what is occurring.

Just sent me an alert

Your ap is not effective and very dangerous, I have loaded it deleted loaded again because it sent me an alert then when I went to load it it just gives the load circle red, green, yellow… not impressed this is extremely dangerous for people substandard in an emergency life threatening situation. Shame on you!!!!!

ValerieBcanada

5 years ago

Response from developer

Glitchy

App will sound a notification but then I cannot access the information to see what the notice is about.
During a recent aggressive wildfire we were not able to rely on the app to alert us and provide information. The app was glitchy and either would alert but no information, then no alert or information, then information would show but then disappear. This is not helpful during a time when we are needing immediate and accurate information.

tealoop

5 years ago

Response from developer

Hi Tea, thanks for your feedback. We take this information seriously. We’d like to know the details of your experience that you mentioned. Please send the details or screenshot to app.support@voyent-alert.com to discuss further.