Family Digital Frame
It is a very nice way of putting your memories and older photos on, especially to see things from recent to years ago. It was received as a gift for Christmas present a few years ago and I love it!
Family connection
I love the fact that we can link our albums upload to all family albums at one time. It makes sharing family photos easy and convenient on a device other than a phone.
Updated App to new version and now I can’t upload photos
I updated the app and it asked to bind the device. I tried entering code which didn’t work and then I scanned the code which also didn’t work. Don’t know what is going on but I can’t add any pictures.
Stinks
He keeps showing my frame is off-line. While the frame is showing it is online. I received an email showing that the frame has been successfully connected by email. When I sent a picture via email to the frame. it shows that the frame is not connected and I need to set my email up. This has been a total waste of time to the point. I’m gonna get rid of the stupid frame
Show more
Doesn’t work anymore
The app and frame used to work well when I first got it which was probably in 2024. I had multiple family members that were able to send pictures as recently as earlier this year. Then more recently I’ve tried adding more pictures and it won’t work. I have plenty of storage space, it’s connected to wifi, I’ve tried via app and email to send photos, I’ve tried factory resetting and starting over, nothing works. I even deleted the app and made a new account. Have reached out to support as well via email (the support option in the app doesn’t work) and haven’t heard back or even gotten an email that they received my support request. I’ve also updated the frame and app and still doesn’t work.
Show more
Vphoto
Best digital album you can enjoy in your house
Outstanding Product
Literally up and running in under five minutes and I am extremely tech illiterate.
Update is Awful
They updated the App and logged me out of everything. Now I can no longer send pictures of my children to their grandparents. Every time I try to reconnect it doesn’t work. Would not recommend!
Does not connect
Followed all instructions
Got confirmation email
Tried sending through ap
Tried sending email
FOLLOWED ALL INSTRUCTIONS
never loaded photos
Customer service unavailable
Got confirmation email
Tried sending through ap
Tried sending email
FOLLOWED ALL INSTRUCTIONS
never loaded photos
Customer service unavailable
Update Messed It All Up!!
It’s worked flawlessly for years and ever since updating my phone and app it’s ruined everything! All of a sudden the app needed a login, which was weird and never needed before so that was a mind trip. Then once in, it had my frame already there but showing offline even though the frame shows online on the frame itself. The app doesn’t have any history of my photos and when I add new photos it doesn’t actually register or send to the frame even though the app says “sent”. What’s going on and how do we fix the connectivity issues. The app says it’s sending successfully but offline and no history of earlier photos and the frame says it’s fine and online but not receiving anything new. Help!
I FIGURED IT OUT!! Once you update and create your login/account in the app, try again to pair with the codes and WiFi’s again on the frame, essentially repairing without removing.
I FIGURED IT OUT!! Once you update and create your login/account in the app, try again to pair with the codes and WiFi’s again on the frame, essentially repairing without removing.
Show more
After Reset Nothing Works
Can someone assist with me getting this device to upload photos again?? I’ve tried writing a review ANd emails and no one assists!!!!
Old review but still the same issues: Tried getting ahold of their customer service and no one ever gets back to me! For the price I paid for this thing a few years ago, I need it to work! Followed instructions or screen several times and still can’t see photos on the device but it says “successfully added” when adding in app. When I go to “My Frame”, “Users”, click on my photo it keeps saying “No Photos Found”. Customer Service please get back to the consumers!!!!
Old review but still the same issues: Tried getting ahold of their customer service and no one ever gets back to me! For the price I paid for this thing a few years ago, I need it to work! Followed instructions or screen several times and still can’t see photos on the device but it says “successfully added” when adding in app. When I go to “My Frame”, “Users”, click on my photo it keeps saying “No Photos Found”. Customer Service please get back to the consumers!!!!
Show more
Awful
The app is not working. It freezes and will not let me upload my photos to the frame.
The Hunt family
We share these between three sisters and a brother and we totally love it. Love seeing all the children.
VPhoto
Hate the new update. Logged me out and cant get back in. Also can’t rename the frames.
Quality
Quickly to use and super easy
What happened?
This app used to be very straightforward and easy to use. You could label the frames so that you knew which picture we’re going to which recipient after the newest update. All of my frames that were linked were removed. All of my history was deleted. You cannot name frames anymore.
Horrible update
Have used this frame and app successfully for a few years. We send photos to our mom who lives in a care center. Now that we have an “update” I have no way to log in. I need to change some settings for mom, but it’s impossible. Disappointed in this company.
can’t find old photos in the frame on the app
it will not let me upload any photos
Waste
Photo frame worked great for 2-3 years and now it won’t receive photos. Did a factory reset and it’s still won’t work so now the frame is useless. Frame says it’s online, app says it’s not so the two aren’t communicating even though they are linked.
Poor/no customer support
Customer support is virtually nonexistent for the VPhoto app and Frame. If you try to open a chat with Customer Support, you'll get a message. We're not available. Send us a message. Will reply later. They never do.
If you find an email address for them, it will be masked which means they don't give you their entire address. If you look at their privacy statement, their email address is there, but they don't respond to it.
If you find an email address for them, it will be masked which means they don't give you their entire address. If you look at their privacy statement, their email address is there, but they don't respond to it.
Show more
