Easy enough to use
The railway system was a bit confusing since its new to me. But the app made purchasing and changing tickets pretty easy.
very prompt response and action
I had to cancel the booking due to incorrect data and I just used the chat interface for help and it was addressed quickly. The app is better than any call center. Service response is next to none.
best app to travel in finland
but the fare is very high compare to other countries.
アプリは安くて快適
ハメエンリンナの友人に会いに行きました。2度目の利用ですが券売機で買うより安いし、カード社会の北欧ではアプリ使うのが一番楽です。
Can’t even login
Tells me link has expired. And session token not recognised. Total waste of time
Aussi Traveller
The best booking system and value for money travelling in Finland Highly recommended 🤩🤩
Good app
Hi, your app is ok, it's quiet easy to find train and works very well. Apple pay is what this app is missing, type the card number every time I buy ticket is awful as the app doesnt remember the card even when there is an option to save the card for later. Please work on this detail and the app will be great.
Show more
Can’t sign in
I had this app on a previous phone. On new phone (iPhone 15 Pro Max) downloaded the app and tried to sign in and just get an error message every time. Tried creating new user with different email - same result. An error message every time! I was hoping to purchase tickets before arriving in Finland so disappointed!
Show more
Not working
Downloaded. Tried to register but none of the links were responsive.
Easy to use
I travel a lot through Europe by train. This App is one of the best I have seen so far. It is easy to use, all information is only a few clicks away and the user experience is great. Other train operators should take this app as an example of good and digital customer service.
Have never seen UI this confusing
If you try to buy a ticket from Helsinki to Turku the app says the trip takes 3 hours and you need to do one switch. I arranged alternative transportation since I thought the direct route was temporarily closed. Later I learned that the direct route is still operational. It’s just that instead of Turku I need to pick Kupittaa (Turku) as my final destination. This was impossible to figure out with the app alone. There is some confusingly written small print about this when buying the ticket but definitely not something a normal user would notice.
Show more
Super app
A great app. Can buy tickets, follow route, change your seats, cancel and edit and even buy meals. App like this makes it much smoother to travel by train.
Hyvä mutta vaikea löytää tällä nimellä
Sovellus toimii hienosti mutta nimi on todella hankalasti valittu : jos etsii rautatie-hakusanalla tai VR (virtual reality…) ei mitään mahdollisuutta löytää. Pakko hakea ensin netistä appsin nimi. Olisi kiva jos Valtion Rautatiet tms löytyisi ? Ulkosuomalaiset kiittää.
Buy ticket Turku-Tampere, Station Turku is closed!?
Buy ticket Turku-Tampere, Station Turku is closed!?
Useful and Precise
This VR app makes commuting between cities and towns so easy! It has a nice layout and it works really well. You can check the different timetables, buy your tickets (normal, student, +pet, +bike, etc) and be wherever you need to be, on time. Very reliable. I use it daily.
Great app
Nicely designed app. The only thing is that it’d be nice to be able to change the seat for a booked ticket from anywhere in the app where you can see your assigned seat. Instead of the blue pop saying ‘change in Change Seat section’ which is impossible to find in the app.
Great app, only Apple Pay missing
Application looks and works great. Unfortunately support for Apple Pay is missing and it is necessarily to add payment card manually.
No Apple Pay
No Apple Pay supported, which make the payment cumbersome
Terrible app
Repeated attempts to register with no success. Receive error message to call support in Finland.
Tried register using different email addresses
Tried register using different email addresses
Can’t add tickets
Can’t add a ticket purchased through the website to view on the app- there should be an option to input a confirmation number to view website bought tickets on the app.
