SCAM WARNING: Double-charging and fake driver reports.
Afterwards, the app processed two unauthorized card charges. I disputed it, but they only issued a partial refund for one charge (keeping a small fee) and refused to refund the second.
The app demanded proof, but even after sending timestamped video of the ride, they sided with the driver who claimed I never took the taxi at all.
The contradiction: If the app claims I never took the ride, why did they charge my card for it and refuse to return my money? They enable driver fraud, pocket unauthorized charges, and ignore hard proof. Use legitimate local options instead!
Life saver
Response from developer
Dear jtghtyh, thanks a lot for the 5-star review! 🌟 We're so glad VrapOn Taxi App is your go-to app in Albania. If you ever need anything or have suggestions, we're always here for you. See you on your next trip 🙌
Great app to get around Tirana
Response from developer
Dear Andra, big thanks for the review! We're glad you're loving VrapOn Taxi App, the first and only Uber-like App “Made In Albania”. If you have any questions or suggestions, we're all ears 😊 Keep enjoying the taxi app!
Frustrated
Response from developer
Dear aar57?, We are very sorry to hear about the frustration you've experienced while trying to sign up for VrapOn Taxi Albania. We understand how important it is to have a reliable connection, especially when you are trying to arrange transportation. Regarding the verification SMS, please ensure that you have selected the correct country code and entered your phone number without any leading zeros. Occasionally, international carrier filters can delay these messages. As for our in-app chat, we aim to be as responsive as possible, and we sincerely apologize if your message was missed during a high-traffic period. We would love to help you get started manually. Except tha chat, you can reach out to our dedicated support team directly via WhatsApp at +355 67 201 9470 or email us at info@vrapon.com with your phone number details. We will investigate the issue immediately and ensure your account is activated. Thank you for your patience, and we hope to have you riding with us soon. Best regards, VrapOn Taxi App Support Team
Quick and Easy
Response from developer
Dear Makallen, big thanks for the review! We're glad you're loving VrapOn Taxi App, the first and only Uber-like App “Made In Albania”. If you have any questions or suggestions, we're all ears 😊 Keep enjoying the taxi app!
