Doesn’t work
Try testing before you launch - this is the worst app with the absolutely worst customer service i have ever seen. It isn’t even usable anymore
Awful service
One of the only options in Kigali but terrible service
⚠️ Key Improvement ⚠️
Overall, I really appreciate the app’s design, smooth interface, and how quickly you’ve integrated new features to make it easier to use. It’s clear that a lot of thought has gone into improving user experience great work!
However, I’d like to kindly suggest one key improvement:
Since the Vuba Vuba rider already has the customer’s contact information and address, it would be very helpful if customers could also access the rider’s contact details. This would make it easier for customers to track and communicate with the rider directly, especially in cases where:
• Google Maps coverage is limited,
• Weather conditions affect delivery, or
• Network issues make calls difficult.
Providing this feature would improve transparency and coordination between riders and customers benefiting both sides.
Aside from that, everything else works great. Keep up the amazing work 👌🏽
However, I’d like to kindly suggest one key improvement:
Since the Vuba Vuba rider already has the customer’s contact information and address, it would be very helpful if customers could also access the rider’s contact details. This would make it easier for customers to track and communicate with the rider directly, especially in cases where:
• Google Maps coverage is limited,
• Weather conditions affect delivery, or
• Network issues make calls difficult.
Providing this feature would improve transparency and coordination between riders and customers benefiting both sides.
Aside from that, everything else works great. Keep up the amazing work 👌🏽
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Awful
You can’t get any service - it is a terrible app
Don’t use
You don’t have another option. Terrible service and you can’t rate restaurants after they do - or don’t - deliver. They will follow up with you and do nothing to correct the issues they have with their partners.
My app isn’t working
My app isn’t working and I just downloaded it
They re bunch of bad people, online even at their office.
They not good release my wallet fund
No other option
You don’t have another option. Terrible service and you can’t rate restaurants after they do - or don’t - deliver. They will follow up with you and do nothing to correct the issues they have with their partners.
No other option
You don’t have another option. Terrible service
Better to order directly from vendors
The app doesn’t allow for vendor reviews after a few minutes - and doesn’t do any real quality control. Not worth it.
Tipping
The app functions smoothly, except for accurately pinpointing your location. The main issue, however, is with tipping. Riders do not receive tips given through the app, and they aren’t even notified about them. It seems like the app retains these tips.
This is the worst app I’ve ever used
I can’t wait for Uber eats or DoorDash to be available in Rwanda. This app is garbage, doesn’t accept non Rwanda numbers lol, customer service is non existent and they don’t seem to care about improving customer experience
Locked out
I’m not able to log in after the new update. Also it’s asking me for my email while I never entered my email before
Doesn’t work for US phone numbers
App doesn’t allow me to register with a U.S. phone number. Can’t reach a human being via help for meaningful customer support. Makes the app worthless for a short term visit.
Worst app ever
I am visiting Rwanda and this has to be the most infuriating app have ever come across. The verification code doesn’t work, so you can’t order, and there is zero customer service
Suggestion
Please add pharmacies
New update removes valuable features
Have used the app for years and appreciate it. Customer care is responsive and app is easy to use.
Just got an update (July 2022) and have two immediate concerns.
First is small: restaurants used to appear two to a row, now they are one to a row. This means you see fewer restaurants at a time and have to scroll through a longer list. I preferred the previous arrangement which allowed me to see 4+ restaurants on my phone screen at a time ( makes choices easier!)
Second is larger: all details about food selections have been removed. No longer does the app tell you what ingredients are in a salad or on a pizza. This not only deters me from trying something new (because the name alone may not explain what a dish is) but also makes avoiding food allergies impossible because I don’t know what’s in a dish. Please return the descriptions!
Just got an update (July 2022) and have two immediate concerns.
First is small: restaurants used to appear two to a row, now they are one to a row. This means you see fewer restaurants at a time and have to scroll through a longer list. I preferred the previous arrangement which allowed me to see 4+ restaurants on my phone screen at a time ( makes choices easier!)
Second is larger: all details about food selections have been removed. No longer does the app tell you what ingredients are in a salad or on a pizza. This not only deters me from trying something new (because the name alone may not explain what a dish is) but also makes avoiding food allergies impossible because I don’t know what’s in a dish. Please return the descriptions!
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Broken payment
They say my order failed but when I check my bank statement they still charged me for the order I didn’t get
Frustrating delivery time
Delivery time is always 2+ hours longer than the app promises. You’d be better off calling your desired restaurant to deliver to you directly. Certainly not through this app.
Great app
Great app but overshadowed by poor choices in restaurants
