New update is awful
We have used WaiterOne for over 6 years. Been pleased with it in the past, until these current updates in the last month. They are awful. If a customer changes their order mid order, you can no longer swipe to delete or change the items. This makes it incredibly difficult, especially being in a tourist driven area. We have to resent the entire order and start again. Not ok. Why fix something that’s not broken? We are actively starting to switch to a new system. Very disappointed with the lack of care to rectify these on going issues. Updated again to the current V1.8.15, still awful, didn’t fix any of the issues. I will not be sad to get rid of this now that it is run this way. Sincerely a lost customer.
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Response from developer
We're truly sorry for your recent experience, especially after you've been with WaiterOne for more than 6 years. We really appreciate your loyalty, which makes it even more disappointing to hear we've let you down. Version 1.8 was by far the biggest update we've ever released, introducing many new features and internal improvements. Unfortunately, that also allowed a few unexpected bugs to slip through. The issue you're describing with modifying items in an existing order turned out to be a particularly pesky one, and we understand how frustrating it is during a busy service, especially in a tourist-driven business. The good news is that we've identified the cause, and the fix is already included in our next update, which should be available very soon. We're genuinely sorry for the inconvenience this has caused and hope you'll give WaiterOne one more chance. Your feedback has helped us improve the product, and we're committed to getting it back to the reliability you've come to expect over the past six years. – The WaiterOne Team
Excellent
Lots of features we need for our business at an affordable price. Tanks for your help in setting up. Highly recommended
Love it
Great system, easy to use and does everything needed to run our cafe. Australian dealer easywaiter ( highly recommended) did our setup including supplying hardware neeed. Would recommend WaiterOne and easywaiter to anyone wanting a point of sale system
Perfect
Great system, costs effective and easy to use. Used your Australian dealer - easywaiter for setup and support and they are great also. Surprised to find they offered support if needed 24/7
Superb app.
I have been using this app in my sugar shack in the last 5 years and they continually improve it and it work very well. Good job
Great
Great app at a super price, very stable & has all the functionality we need for our busy pub with rooms.
Get it quick before the price reflects the quality of the product.
Get it quick before the price reflects the quality of the product.
Rob
LOVE THIS APP. Have been using it for 5 years and it just keeps getting better and better.
It works for us
I interviewed more than a half dozen other restaurant/Bar apps costing up to $100 a month. We chose Waiterone, regardless of price. It works for our medium size resort in Belize. Support has been quick and thorough, they even accessed our system remotely to set up a printer we were having trouble with. At $48 it is an amazing value, we will be adding the remote apps and the kitchen display apps soon.
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Great app
We used this app to replace a subscription service. It took a few weeks to get everything transferred over and to ensure that it did what we want, but now that we are on it we are very happy.
The app writer was very helpful and quick to respond to support requests.
Highly recommended.
The app writer was very helpful and quick to respond to support requests.
Highly recommended.
Director of tulip Thai
Hi,
Want to let you know that the waiterone's app and support team save me over Aus $10k to set up a pos retailer system. Waiterone cost me a dime and never pay out going or monthly services comparing to other. Who say "you pay what you get " I say "I pay under $50 but I get what I want from Waiterone".
thank you to have Waiterone app and the incredible Suport team ( esp. Eddy ) never let you down ( never have support like Eddy here in Australia ) Cheer and be successful to Waiterone
Many thank you.
Want to let you know that the waiterone's app and support team save me over Aus $10k to set up a pos retailer system. Waiterone cost me a dime and never pay out going or monthly services comparing to other. Who say "you pay what you get " I say "I pay under $50 but I get what I want from Waiterone".
thank you to have Waiterone app and the incredible Suport team ( esp. Eddy ) never let you down ( never have support like Eddy here in Australia ) Cheer and be successful to Waiterone
Many thank you.
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Best value for cafes
I've used this for a while now and it's simplicity in not needing the cloud (or subscription) to operate is its best feature. Receipt printing is instant. I use the Epson TM88V which works flawlessly. I can create new PLUs in 30 seconds and the flexibility in button placement is brilliant. Easy to use export of daily totals and a quick switch into graphs comparing previous days. It's intuitive for my staff and for small businesses I think it's unbeatable. Images of items in the buttons would be a good future update but compared to Kounta, Vend etc you'll save a fortune in subscription fees.
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Easy to set up, easy to use & intuitive!
This app is amazing! If you are still doing hand written checks, this is the app for you.
We were skeptical at first. How could such an affordable app be this good we asked.
We decided to give it a try and WOW! So easy to set up. Once you set up the first item, the rest are simple to copy and edit.
It will even jump to another page to prompt staff to add modifiers (like temperature and other choices).
The best part-most of the staff are carrying their own terminals! It is a free download for your staff to load the remote software and then while taking the order at the table, they are entering it rapid fast and it is at the kitchen and bar before they even leave the table!
Got a question? Just send the developer your question and you get answers quickly.
So glad we decided to try this out.
We were skeptical at first. How could such an affordable app be this good we asked.
We decided to give it a try and WOW! So easy to set up. Once you set up the first item, the rest are simple to copy and edit.
It will even jump to another page to prompt staff to add modifiers (like temperature and other choices).
The best part-most of the staff are carrying their own terminals! It is a free download for your staff to load the remote software and then while taking the order at the table, they are entering it rapid fast and it is at the kitchen and bar before they even leave the table!
Got a question? Just send the developer your question and you get answers quickly.
So glad we decided to try this out.
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Mr
Amazing app, used to have epos which charge big monthly fees so found this which is the same really and cheaper , this app is very simple and does everything you want , Has a customer ordering system so no need for lots of staff also which is great saves time and money , takes a little time to get used to the layout etc but not a problem , support is great very very quick
Thanks Eddie
Ian & Steve blakesley
Thanks Eddie
Ian & Steve blakesley
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Best software
Our restaurant been using this software for nearly a year.
Good and getting better
Amazing for the price. I know several cafés using it every day with no problems. There are still some bugs and minor features missing, but Eddy is very responsive to emails with support and looks like new features and fixes coming all the time. It does take a bit of work from the user to set up especially for printers etc, but it's not complicated and beats paying hundreds and hundreds to have a salesperson from revel do a half arsed job for you...
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Value for money
Finally a POS app that doesn't cost the world yet comes with heaps of great features. I have only just started working with waiter one and have found the app very easy to set up and the customer serves fantastic. All my questions have been answered within 24hrs and every answer spot on..
I look forward to many great updates of this app and I encourage anyone looking for a cost affective yet very functional POS for their small business to jump onto this app..
Great work guys!!!!!
Street Sushi
I look forward to many great updates of this app and I encourage anyone looking for a cost affective yet very functional POS for their small business to jump onto this app..
Great work guys!!!!!
Street Sushi
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ClubQ
Purchased this app when it first came out. Been waiting for well over a year to be able to use the app without problems. The latest update has made it worse than ever. Crashes all the time. Can't even cash I item. Rubbish.
Disappointing
App is not very reliable. Crashes frequently. Data entry leaves screen artefacts. Needs more work for business to rely on this app.
POS
Not there yet but for the money great, have printer, cash drawer and tables working great. Just need tendering and few other extras.
Not improved :-(
Although I purchased this app when it was first released, it has recently become slow when selecting the "accept money" button.
I do not use the app to its full potential but I am still waiting for an Amount Tendered feature as it is sadly missing... Still.
I am running a mobile bar so don't use either the 'tables' or the 'print' features. Sort out an amount tendered feature please and the slow response times and the review will improve. I would also recommend this to a number of other friends in the pub/bar business.
I do not use the app to its full potential but I am still waiting for an Amount Tendered feature as it is sadly missing... Still.
I am running a mobile bar so don't use either the 'tables' or the 'print' features. Sort out an amount tendered feature please and the slow response times and the review will improve. I would also recommend this to a number of other friends in the pub/bar business.
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