Delivery
I ordered my inhaler I’ve been sick and I paid 5.99 to have it delivered today but they pushed it back but it says picked up in the app so I can’t even go get it so don’t fall for delivery because if you need it and you pay the extra it won’t come
Unmatched Customer Service
I live on the peninsula and I drive through the tunnel just to come here. This location has a good team, always quick, and forever friendly (ty). Id love to be able to get it closer to home but I haven’t found another location in Newport News (or Hampton) that can match this pharmacy’s customer service, I never have an issue here. Good customer service is just lost on some people, but not them. It’s a strong show of great in-store management and an excellent team. You gotta get in where you fit in so I’ll keep braving the HRBT for this crew regardless of all the traffic :) You guys are awesome, thank you for all your hard work, it sincerely makes my life easier!
Show more
I hate Walgreens
I’m so tired of Walgreens not having enough staff. My medication was 6 days late because they were so busy with flu shots then they kept running out of my medicine.
Stores close for no reason
Townsend store randomly doesn’t open the pharmacy some days and the Fitchburg store left me on hold for 33 minutes until I finally gave up. Unprofessional business.
Payment issues
Was able to pick items easily. On the mobile app. However, when I went to check outand wanted to use Apple Pay (with an active wallet credit card),it would not allow me to use Apple Pay and no message displayed to explain why I couldn’t use it . Then I added a credit card and it wouldn’t let me check out until I added a Walgreens gift card as back up. When I tried to add the Walgreens gift card, as back up, It told me I could only use the Walgreens gift card in Store only. Not user-friendly and quite frankly a deterrent from buying items.
Show more
Walgreens and the app are awful
Customer service can’t answer your questions, no one at the pharmacy answers your phone, and the app doesn’t give you updates on your prescriptions!
Website order
Website took 3times to accept order
Frustrated
Some of the staff is slow & rude. Always a chair line no matter when u come for a prescription. It’s does matter if the system call & tell u it’s ready when u get to the store u still got to wait in chair line with a bad attitude cashier . Then u still might not get all ur prescriptions. GM needs to send in uncover person to investigate .
Show more
Photos
Using this app saves so much time, very simple to use. The hardest part is choosing which photos to use.
Pharmacy service
The pharmacy staff is amazing They’re always so helpful and pleasant.
The staff in the main store is always very helpful when needed.
The staff in the main store is always very helpful when needed.
Travel / Location changes
Please, when I update store make prescriptions follow. That was the reason I went with Walgreens. I travel between states for seasonal periods and scripts get filled at wrong store.
Thank you, Nancy!!
Nancy was so helpful!!! I appreciated all of her help getting photos for a wedding tomorrow!!!
Me encanta!
Excelente, tengo todo al día
Perfect!
The app is convenient. Photos come out beautifully. Fast service. What more can I say? Thanks you guys
Photo
The store that made may last wood panel did a terrible job. It has dented lines where they scratched the photo.
Service
Ordered Halloween decorations to be delivered. They were not delivered had to contact the store. They would not deliver the items that they had at the store that were forgotten. They wanted me to pick them up. Calling to try and get it straightened out was the worst part.
Just a mess!
I needed a med and received the refill from my MD then I was told by Walgreens that it will take 4 days to get the med! I can get it today but I have to drive 30 minutes to the pharmacy it is at and they won’t have it ready until the afternoon. Now I have to go 9 hrs past due time to get the medication and that’s if they have it ready when they say it will. Not good customer service!
Show more
Pharmacy
The worst pharmacy EVER!
Change
I dislike the new set up. It’s hard to use.
Great app
love printing here
