Great
Walgreens
Great
Ease of use
Refills never ready
Bait and switch
App Review
1) Simple Rx transfers from one store to another requested on the app fail EVERY single time.
2) Incorrect store information listed for Rxs. Each Rx of the same type (e.g. Sertraline 50mg tabs) appears only once in the Rx history and is listed under one pharmacy location only, even though separate Rx numbers may be at completely different stores. This creates a huge problem when combined with the consistent transfer failures on the app. Each Rx number should have its own entry in order to better discriminate which pharmacy currently has it in their posession.
3) The app displays information about current Rxs being processed that the store staff cannot see on their end. I have verified this multiple times and been told it is a failure of the app.
4) Incorrect information regarding Rx status/availability. It will say the drug is out of stock for sometimes a ~week but then when I call they have the medication and tell me they can fill it right away. Not sure if this is app or pharmacy staff failure but it happens constantly.
5) The overall lack of working, basic functionalities that competitor apps handle with ease is a huge disappointment. I have grown to dread using the Walgreens app. Please dedicate effort to fix your app’s basic functionalities. Digital
Pharmacy is the future and the longstanding app deficiencies are going to hurt the business, just as it has negatively impacted my experience. Please approach this with the wisdom that this should be a top priority for the tech team.
Thanks for your time. Hope this helps.
Mmh
Problems with refills
Photos!!
Thank you
Convenient
Excelente
Mi compra
Never on Time
Photo download
Easy way to list upload from the app.
