Helpful
Helpful app for weight loss. Thanks
Horrible
Once you sign up for a subscription, it is impossible to cancel it and they continue to deduct the quarterly subscription fee even though you canceled. AWFUL way of doing business
Misleading subscription and billing
I signed up for what I thought was 4 week program. When I tried to cancel it they told me they were unable to issue a refund since the subscription was not cancelled at least 24 hours as outlined in their terms and conditions (which were not available when I signed up). They said they canceled my subscription to prevent any further charges and I would have access through August 15th. On December 20th I saw a charge on my credit card for $19.99. I emailed them. Their reply to me was the charge was a cancellation fee. They already told me there would be no more charges when they cancelled my subscription. I had dispute it with my credit card. Be very cautious before signing up.
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Money taken without consent
This is the absolute worst company. They have taken money from my account periodically for the last 18 months without consent. There is no pattern to the payments, these are not subscriptions renewing and I did not consent to them. Contacting customer support I am simply told it’s in their terms and conditions. I will be reporting them to apple and the authorities..
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DON’T Sign up
I signed up for a trial only, priced at $19.99, in July 2024. Canceled before the 30 days was up via email. Received a response stating they were sorry to see me cancel, but it was confirmed and I was told there wouldn’t be any additional charges. On January 13, 2026, I was charged another $19.99 through PayPal, stating this was to satisfy the difference between the promotion price and the regular price. Of course I contacted Wall Pilates only to be told this is written in the “terms & conditions. WRONG. I disputed this through PayPal and ultimately got my money back. This company should be shut down. If you Google them, they have been doing this to too many people!!
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