Helpful
Helpful app for weight loss. Thanks
Horrible
Once you sign up for a subscription, it is impossible to cancel it and they continue to deduct the quarterly subscription fee even though you canceled. AWFUL way of doing business
Misleading subscription and billing
I signed up for what I thought was 4 week program. When I tried to cancel it they told me they were unable to issue a refund since the subscription was not cancelled at least 24 hours as outlined in their terms and conditions (which were not available when I signed up). They said they canceled my subscription to prevent any further charges and I would have access through August 15th. On December 20th I saw a charge on my credit card for $19.99. I emailed them. Their reply to me was the charge was a cancellation fee. They already told me there would be no more charges when they cancelled my subscription. I had dispute it with my credit card. Be very cautious before signing up.
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Money taken without consent
This is the absolute worst company. They have taken money from my account periodically for the last 18 months without consent. There is no pattern to the payments, these are not subscriptions renewing and I did not consent to them. Contacting customer support I am simply told it’s in their terms and conditions. I will be reporting them to apple and the authorities..
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DON’T Sign up
I signed up for a trial only, priced at $19.99, in July 2024. Canceled before the 30 days was up via email. Received a response stating they were sorry to see me cancel, but it was confirmed and I was told there wouldn’t be any additional charges. On January 13, 2026, I was charged another $19.99 through PayPal, stating this was to satisfy the difference between the promotion price and the regular price. Of course I contacted Wall Pilates only to be told this is written in the “terms & conditions. WRONG. I disputed this through PayPal and ultimately got my money back. This company should be shut down. If you Google them, they have been doing this to too many people!!
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TOTAL SCAM!!!
This company is a complete scam ripoff! Norton will block the website as a fake e-store if you don’t believe me.
Scam artists - do not use
I signed up for this after seeing an Instagram ad. I had signed up for a discounted trial and then after using it, decided it wasn’t an app for me so I cancelled my subscription. At that point, I would have given them a four star…the app was fine and I had no problems with the company, it just wasn’t an app I wanted to use. Almost a year later, I had another payment run through PayPal. I couldn’t even log in to the website to look at my account, when I tried to log in, it would only let me see a screen making me pay more money. Long story short, after a long email exchange with them I was told this is what they call the “cancellation fee” and it’s in the terms and conditions so they will not refund my money. Basically, you subscribe at a discounted rate and if you cancel, they then charge you what you *should* have paid for the membership. In other words, they give you a discount to entice you and suck you in, but then when you leave, they charge you for the full amount. I never leave reviews really, unless there is a good reason to and this is a good one. Avoid this app - they are scam artists and will take far more money from you than you realize. It’s not just a discounted fee to scope it out…they’ll charge you the full rate if you determine it’s not for you and don’t want to continue. Avoid. Avoid. Avoid.
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The worst
I cancelled my subscription in 2024 and this month, January 2026 they took money from my bank account without permission. SCAM
It’s a scam!!!
Avoid this app. They will continue to charge you even if you cancel the membership. I haven’t had a subscription since the middle of 2025 and just last week they tried to charge me a $20 cancellation fee. Do not download this app. Google exercises and save yourself time, money, and a headache!
Scam
Less than 1 star. Signed up for monthly subscription that could be cancelled at any time. Cancelled almost immediately as didn’t like the app layout and had trouble getting app to work off website. Charged over $100 when monthly was to be $8.99? Can’t find access to original agreement. 1.5 years later charged my card an additional $19.99. Changed credit card at that point. All communication with them thru email has been frustrating.
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Horrible customer service
I would never buy this app again. Wasted two years of subscriptions!
Awful!
Do not download! Fraudulent company taking payments without authorisation! Never use or download this app!
Unauthorized Billing - Surely a SCAM!
Be very careful with this app. It showed the plan price as $18 (~₹1800), but then charged me twice — once for ₹1880 and then again for ₹11,279 without any approval or confirmation. I never agreed to the second charge, and this kind of hidden billing is not okay.
Customer support has been unresponsive regarding refunds, and this whole experience has been frustrating. No fitness app should operate like this. Unless billing practices are fixed, I cannot recommend this app. I am still waiting for the refund and will go legal if they do not respond.
Customer support has been unresponsive regarding refunds, and this whole experience has been frustrating. No fitness app should operate like this. Unless billing practices are fixed, I cannot recommend this app. I am still waiting for the refund and will go legal if they do not respond.
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SCAM
BE CAREFUL THIS IS A SCAM AND THEY WILL DOUBLE CHARGE YOUR CARD AND NOT GIVE YOUR MONEY BACK!!!!
Experts in fraudulent transaction
Charged a subscription fee in jan 2026 when the account has been suspended already in September 2025. Has been more than 12 days of follow up but they haven’t completed their 24-48 hours of response time. Unprofessional and extremely frustrating.
The worst company I’ve ever had to deal with, taking unauthorised payments
Honestly the worst company I’ve ever had to deal with. I’m a corporate and commercial lawyer by trade and their customer service is by far the worst I’ve ever seen, taking fraudulent payments from your account despite having evidence from a colleague that the subscription was cancelled and who confirmed “no further payments would be taken”, they still continue to take payments. Having emailed on multiple occasions without any response or a generic “sorry these are in our terms and conditions”, having picked up with them that their terms and conditions do not contain what they’re stipulating, they start a new email thread and confirm something new and blatantly ignore anything I’ve said previous, so I have to say it again. Stuck in a constant loop of doing the same. I complained to my bank who got the money back from them but I fear this will continue in a timeless loop until they go into administration. Will be reporting them to the Estonian authorities and to Apple. The absolute worst company. AVOID
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Worst Developer
I signed up in October 2024 and cancelled after a couple of days. Unfortunately I didn’t receive a refund AND got charged in December 2025 for a renewal! The company will not respond to any emails so if you want to keep your money, make sure you turn off the auto renew in the app! Horrible business. Just unbelievable.
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Don’t do it!! Scam.
Don’t it people. They wait a year and take more money from you even after you cancel. Without sending you any details… after telling you that you wouldn’t be charged more.
They’ll charge you a year later if you don’t do a full year!!
I received a bill a year after I had canceled my membership. I did three months and did not find myself using this app. When I reached out, they told me that if I cancel before 12 months that they will charge me the difference in the promotional price that I received for the time that I used the app. So, I never used it and then they came back and charged me more. Protect your credit card.
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One star is to much
Only download if you want to get ripped off. They don’t send any notifications of renewal and you cannot find info within the app to know dates or to cancel. Finally get them to cancel without any refund for them to 10 months later charge me another $19.99 cancellation fee for them to recoup fees lost. This is a rip off and do not recommend.
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