Poor Quality and Customer Service
DO NOT TRUST WITH YOUR CLOTHES. Ruined items - customer support offer a redo free of charge - i was then charged for the items they said they would redo for free. In the redo they ruined other items and lost a button top off a blazer. they said they would not replace it or fix it. such a disappointment.
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Can’t sign up
“Please check back soon for service within your area” I used my home Wi-Fi, mobile network and 5G to sign up. I can’t understand it.
Terrible
Some of my clothes are missing; they did not return all the clothes I gave them to wash. I kept calling to speak to someone who could address this and no one returned my call. On top of that, they missed the delivery window I had selected and I had to change plans to accommodate their error, only to get back some of my clothes. There was no offer of a refund or compensation.
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Wonderful service
Wash Club has changed my life. I hate laundry. They pick it up my dirties same day and deliver nicely packaged clean clothes within 24 hrs. Cheaper than doing at your local dry cleaners. Thanks!
Terrible app and service
This app is consistently buggy and the laundry service is overpriced and unreliable. I have lost many garments while using WashClub.
Delays are getting longer
I used the service for a while, they used to be speedy and good. Recently they just ignore the time window and don't let you know when they are coming. The app doesn't seem to really support face id phone by hiding buttons behind the clock. They used to let you know when a driver is on the way, but they seemed to stop doing that.
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Zero stars!! Terrible! Save your clothes and your money!
I never leave negative reviews but I’m furious at this place. It’s SO expensive and they destroy your clothing with absolutely no help/customer service department. I had been a loyal customer for over a year even when some of my laundry came back damp, even when it all smells chemically, and even when random items are added to my lot and I give it back at my next pick up, I rationalized the time saved. Then they destroyed a brand new, never been worn, wanted to wash first, 118$ sweater I saved for. It is COVERED in blue detergent stains. I tried sending them a message through their “support” portal and never heard back.
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Rocky start quality service
The first order I placed was 2 days late getting back to me but I’d still go with 5 stars. Within 12 hours of the missed delivery window the manager got in touch with me. Once they’d located and returned my order they refunded the whole order. Other services I’ve used would give a $5 credit for that sort of delay.
I gave them a second try after that, and a third, and both times have been without issue or delay. These laundry apps are not without human mistakes but they did what they could to make things right.
My only complaint is with the person I spoke to initially when my order never showed. He wasn’t able to assist me and said he’d “get back to me in 30 minutes” and didn’t. It would have been comforting to have a bit more clarity earlier.
I gave them a second try after that, and a third, and both times have been without issue or delay. These laundry apps are not without human mistakes but they did what they could to make things right.
My only complaint is with the person I spoke to initially when my order never showed. He wasn’t able to assist me and said he’d “get back to me in 30 minutes” and didn’t. It would have been comforting to have a bit more clarity earlier.
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Washclub rocks
Washclub is a great service it’s unfortunate that the only people that ever seem to post are the ones that are upset keep that in mind when you’re reading through these posts I own a business and I will tell you for every one bad post you read you probably have 10,000 good ones so if you really don’t like doing your laundry I highly recommend Washclub.
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Prices Going Up, Quality of Service Going Down
Been a customer over a year now and have placed almost monthly orders.
Prices have increased 50% since joining and the drivers have gotten quite rude.
I've had clothing damaged, pins stuck through my most expensive pieces, and drivers delivering outside of the delivery window.
At this price point, all of the above is a deal breaker. You shouldn't pay a premium and not receive premium service.
You may be better off adding an additional stop to your weekend Uber trip and dropping off your laundry at a laundromat near you.
Prices have increased 50% since joining and the drivers have gotten quite rude.
I've had clothing damaged, pins stuck through my most expensive pieces, and drivers delivering outside of the delivery window.
At this price point, all of the above is a deal breaker. You shouldn't pay a premium and not receive premium service.
You may be better off adding an additional stop to your weekend Uber trip and dropping off your laundry at a laundromat near you.
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Clothes come back so wrinkled.
First time good , then all wrinkles break out. Horrible folding. Inconsistent and just not worth the money. I give zero stars. Save ur money. Bad to horrible pick up and delivery. Do not use them.
THEY LOST OUR CLOTHES!!!!!
Said they were probably delivered to another customer and to keep our fingers crossed that they’ll be returned. BEWARE!! My maternity dresses are gone and my husbands dress shirts are gone. I trusted them with the only clothes that fit me and now I have nothing to wear to work. This is beyond humiliating. They don’t make the reimbursement process to cover their mistakes easy either. They told us that we had to retrieve every receipt with a date at the top and credit card transactions to verify that we actually purchased items in order to get a reimbursement. Oh and their preferred method of reimbursement is in their own store credit. Lol!! AS IF WERE EVER GOING TO USE THEM AGAIN!!!!!!! Do yourself a favor and use a different wash and fold service.
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Missing items
Half my order came back missing. How convenient that all my women fashion items came back missing?
Bad business management
I placed and order for pickup and even called in to ask questions that wasn’t answered online or the site. Rearranged my schedule to be available for the pickup window only for no one to show up. I called multiple times with no answer finally I get a call back at 7:00 pm saying you’ve called us like 5 or 6 times.. (uh yes because you’re supposed to be providing a service) the owner goes on to say oh we wouldn’t have been able to get to you anyway and I have checked for any orders today and plus the delivery guy car was messed up ..... and then says oh no and even if we got to you today we wouldn’t have it back in the time that we guaranteed anyway.... so as the owner you didn’t check for new customers...you didn’t think to reach out to customer to alert them and to top it off you have a whole list of excuses for why you’re not ready to run your business effectively... THANKS FOR WASTED TIME AND ABSOLUTELY NOTHING ELSE!!! Please use other vendors this one is not ready!
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The worst customer service ever
Unbelievably bad customer service, that is if you can even manage to reach them. They’re rude, inconsiderate and it’s not like you won’t ever have to contact them. They mess up all the time for a myriad of reasons. Don’t waste your time. Just use a different laundry service.
Buyer beware.
Original estimate for work quoted at $45 - ending cost was over $150 because they decided to not launder shirts but dry clean them all and press by hand. No warning given on price increase, or the fact they changed the delivery date by a day, also without informing me.
Never showed up.
My first attempt using the service, they never showed up. No phone call. Nothing. I'm rather impatient when it comes to paid services that claim to provide a convenience though.
Too $much$
I'd try them for $20 @ $7 more then del/pick-up just for the convenience
Great service
App is pretty self explanatory and accurate...customer service will work with you if there are any concerns...the company does what is says clean your laundry and dry clean ...had a driver Marcus who was very respectful(he just stood out from the previous )drivers are at your door in the time frames you are expecting them...keep up the great work
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Works Great!
Easiest app ever to order quickly!!
