Amazing service
I'm absolutely thrilled with The Finery. I live in several countries at once, and I've never encountered such excellent service anywhere. Not only do they deliver your clothes perfectly cleaned and ironed, but they also always, always try to solve any problem you might have. I unexpectedly needed my suit ahead of schedule, and manager John went above and beyond to ensure my clothes were delivered on time. I recommend this service to all my friends and acquaintances.
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Great service
I’ve been using Washmen for a year and have had excellent service throughout. Prompt collection and delivery, excellent communication, and easy use of their different service options using their colour coded bags. Would highly recommend
Super easy and reliable
Washmen makes laundry effortless. The app is so easy and straight forward to use from scheduling, tracking and payments all work perfectly.
Pickups and deliveries are always on time and the clothes come back clean and neatly packed. The design is clean, fast and intuitive.
One of the best and most reliable apps I’ve used in the UAE. An app I am always happy to recommend.
Pickups and deliveries are always on time and the clothes come back clean and neatly packed. The design is clean, fast and intuitive.
One of the best and most reliable apps I’ve used in the UAE. An app I am always happy to recommend.
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They take your money
They take more than what you agreed on from your credit card. Always taking more than what they price. Be aware
Damaged Clothes
Washmen ruined my suit jacket, then refused to take responsibility. First they promised a refund Monday, then shifted to Tuesday morning, then Tuesday night. No proof of transfer has ever been provided. Unprofessional and dishonest.
Spectacular service and customer service
This application is genius and the people handling it are superior in their field I commend their work
Lost item from my first order!! Not using this again
I was excited to use this service, but they lost one of my T-shirts on my first order! Definitely lost my trust from the beginning - will NOT be using this again.
Service is going down the drain every week
I have been a customer of Washmen since they first started, and the service **used to be** excellent. However, over the last 6-8 months, it has gone from bad to worse, deteriorating week by week. I have shared numerous images with them to show how their service is declining, including my most recent order just 5 days ago. They try to compensate by offering credit, but loyal customers want better service, not just compensation.
I am more than willing to share with Apple the photos and numerous complaints I have sent to Washmen management. I have all the evidence showing how bad the service has become and how it continues to get worse, unfortunately.
I am more than willing to share with Apple the photos and numerous complaints I have sent to Washmen management. I have all the evidence showing how bad the service has become and how it continues to get worse, unfortunately.
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Don't trust them with your expensive items !!!
The team at washmen absolutely ruined very expensive shoes I owned, and were not proactive at all about resolving the issue. Don't trust them with any sort of designer shoe/bag/garment
Progressively worse
I’ve been using the service for the last year, without any issues. I’ve even recommended them to my friends & family. However, the wash & fold service has got progressively worse of recent. Clothes no longer arrive smelling fresh, whites are no longer crisp white and there have been instances of fading. I’ve continued to use hoping that it was just a blip, but I think I might need to find a new laundry provider for my clothes. I’ve given them three stars because their homecare service is actually still OK.
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They lost my crossing
I know you’ll find a good reviews on this app and everyone would say good things about this app but I’m serious imagine you are one of the few that they gonna lose your clothing. They messed up and they lose one kendora/thob this item is very expensive and the problem that there was telling me that I did not submit it at all and we review our camera CCTV and I’m sure that I already submitted after six hours from arguing with me they confirm that they receive it and they lose it. It’s very expensive item and now I’m waiting like for three hours. Nobody’s replying back this issue happened to you one precious expensive item believe me, you don’t wanna deal with them.
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Quality has suffered. Prices keep going up
Was a decent service to begin with. But quality has gone down a bit and the prices have gone up ridiculously. It’s absurd the prices they charge now. Stopped using them due to this. Value for money is very poor now.
They LOST My Laundry Bag
And claimed they never had it . Be very careful about which items you trust them with. That’s AED 3000 of fine -tailored clothes I won’t see again.
Exceptional customer service
I used their service when vacationing in Dubai. Had placed a next day order for laundry as I was flying out of Dubai. We had 2 pieces of clothing which were not delivered to us and we didn’t notice because we were trying to pack our stuff.
The team promptly let us know about the missing clothing and even went to the extent of returning them outside of Dubai through courier.
A splendid example of customer service which is rare to see and prompt communication through every step. Special thanks to Gian for keeping us informed about the status. Would highly recommend their service.
The team promptly let us know about the missing clothing and even went to the extent of returning them outside of Dubai through courier.
A splendid example of customer service which is rare to see and prompt communication through every step. Special thanks to Gian for keeping us informed about the status. Would highly recommend their service.
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Quality
Quality of washing is not good at all
Useless app
App is useless, have to uninstall and reinstall for every order
New App is Full of Bugs
Sad downfall for a formerly great service provider. In its obsessive thirst to add new “stuff” and “gimmicks” - service quality has dropped (ie support automation) and unstable, beta versions are being pushed out. It used to be a timesaver - never again. Good luck navigating this minefield of an app.
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Great service
Washmen provide a great service they are prompt with great communications and the app is really easy to use.
Thank you
I want to write a small thank you note for the honesty of the team
After they delivered the clothes I found small bag has some money notes and cuff links which I have forgotten in my clothes
I thought to write this note to reflect honesty and courtesy of this team
Thank you and well appreciated
After they delivered the clothes I found small bag has some money notes and cuff links which I have forgotten in my clothes
I thought to write this note to reflect honesty and courtesy of this team
Thank you and well appreciated
Horrible experience
All my t shirts cam back two sizes smaller, and they lost a pair of shorts. Called their number was on hold for almost 30mins with no answer. They msg me on instagram after i left a bad comment on their post asking for my number, and i never got a call back. Deleting the app.
