Washing/drying machines
A solid 1/5
Very disappointing experience. I paid to use the washing machine, but after taking the payment the machine displayed an error and did not start. I then had to wait around 20 minutes for the app to reset before I could try again.
The same thing happened with the dryer afterwards. In total, I spent almost an hour trying to get the machines to work and lost £3.50 because of failed transactions.
I contacted customer support, but I did not receive a clear explanation or a proper solution. For something as basic as washing and drying clothes, the whole process should be simple and reliable.
Poor system, frustrating experience, and disappointing customer support.
Very disappointing experience. I paid to use the washing machine, but after taking the payment the machine displayed an error and did not start. I then had to wait around 20 minutes for the app to reset before I could try again.
The same thing happened with the dryer afterwards. In total, I spent almost an hour trying to get the machines to work and lost £3.50 because of failed transactions.
I contacted customer support, but I did not receive a clear explanation or a proper solution. For something as basic as washing and drying clothes, the whole process should be simple and reliable.
Poor system, frustrating experience, and disappointing customer support.
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Horrible system
Washer just spun my clothes for 12 minutes even though I selected cold wash. No water. Just spinning. My clothes? Still dirty. Won’t let you change it on the machine. It did this to me TWICE because I thought it was maybe a mistake the first time, only to find out that at least 3 of my classmates had the same exact thing happen to them. Stole £8 from me for nothing.
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randomly shut down
every machine went down on the app, called customer service and they just tell you to wait and that they can’t help or compensate for “connectivity issues”. genuinely one of the greediest and scummiest washing companies to exist
useless machine
Awful experience with washing machines, it does not run after payment.
Chronic Downtime, Avoid This Service
I have repeatedly experienced problems with this service. Several times, their machines have stopped running mid-cycle, and their app is consistently unreliable, offering little to no useful information.
Customer support has also been unhelpful, failing to provide timely solutions or clear guidance when issues arise. Based on my experience, I cannot trust this service to operate reliably, and I would strongly caution anyone from making plans around their laundrettes.
Until they address these recurring problems and improve both their machines and customer support, I cannot recommend this service.
Customer support has also been unhelpful, failing to provide timely solutions or clear guidance when issues arise. Based on my experience, I cannot trust this service to operate reliably, and I would strongly caution anyone from making plans around their laundrettes.
Until they address these recurring problems and improve both their machines and customer support, I cannot recommend this service.
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